2HIREaHandyman

2HIRE.US dba 2HIREaHandyman is a construction company offering a wide array of home repair and remodeling services to meet your every need. We love the reviews process and it has allowed us the opportunity in many ways to improve what we do for our clients. Please know that we are striving every day for perfection and 100% customer satisfaction. So in 2015 the new customer service dept will be calling every client immediately and sending out surveys specifically to better assure that we both create and meet your expectations. In 2014 based on your input we fired several crews that did not live up to our standards. We added smart phones and TSheets to track our crews locations every 10 minutes and hours to the minute over their new Smart Phones. We added vTiger so they can use those same phones to pull up all of their appointments and client info. We even added a merchant solution to the phone through Square Register so you can conveniently make your payments. Going into 2015 we are adding several more improvements we feel will assist 2HIRE in better serving you! 1] A totally new and separate customer service department. They will be totally autonomous and free to develop policies, procedures and tools that assure an unbiased report of how we are doing. Plus they will have authority to assign "Service Calls" and take appropriate measures to assure your satisfaction and take orders for additional work you might want or need. * Daily customer service calls to follow up every work order checking on the crews performance! * Daily Surveys emailed to clients for every work order checking on the companies performance! 2] A totally new web presences at 2HIRE.US. Be sure to go and check it out. It will be more up to date with a whole new look and improved functionality. It's live already but still being developed. 3] "Expectation Sheets" for each of the separate trades. Designed to give you the client a much better idea of what you can expect. A reality check to better inform and educate as to what you can realistically expect from your 2HIRE technician. * (Example: a 4 hour painting coupon is intended to prep, tape and mask off then paint one accent wall 2 coats and clean up afterwards or trim out one room 2 coats or paint one ceiling but it will not paint your 2 story front foyer. It probably won't quite finish 1 coat in an average room 10L x 12W x 8Ht). That would be extra. 4] Online Documentation! Crews are going to have access to online documents. Right on their phones they will be able to share with you; estimates, change orders, the Expectation Sheets, their hours, coupons and other offers etc, get your approvals and even have you sign when necessary.