360construction

In November I spoke to Kenny and asked for my money back and he said he would do his best to get my money back. As of January 9th I have not heard back from him and have left him a message to follow up on getting my money back.

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The job took longer than expected, Jarred had to come on a Saturday to finish on time. He was the one doing most of the work. They made lots of promises and did not deliver. When they started demolishing they said they were going to cover our furniture nothing was covered I covered everything they watched. They also used our high end furniture as tables for their equipment. The floor they recommended was a very poor choice, I will take the blame for not doing the research as a consumer. I should have taken responsibility for the materials but I did think they had experience in the area and would know a good product. The finishing touches you would expect to be done were not completed, we had to install woodwork around our patio door as they started to rip it off the wall to remove the tile then must have decided not to replace. There were 9 nail holes in the woodwork left unfilled and the paint around the woodwork chipping off. I have had to go back and repaint the all the trim as they only put on one coat and when I cleaned the woodwork I took the paint off. There was trim missing that I replaced and nail holes left unfilled. They did a good job with the glass tile around the fireplace but used our bucket for mixing and left the mess of me to clean up. I would not recommend these guys they set expectations that are not met. <br />

They were all professional. They were great with my kids and worked very quickly. They said they could have it done by Saturday but were done by Friday. <br />

Quality of service was terrific. Kenny and Jared were professional and courteous, and their price was quite reasonable. Painting and trim work look fantastic. This is the 2nd job they have done for us and we will use them again in the future. <br />

I have been using them for a couple of occasions within the last three or four months.  They are very reasonable and very personable.  They did the work that I needed done in a timely fashion.

Kenny responded to my online inquiry the same day. He and Jarred showed up for the estimate that next day. They were very professional. I asked for a quote for drywall work and for installing a garbage disposal. I received the quote a day later than Kenny indicated and it was only for drywall work. I needed it done and the price was good so I hired them just for the drywall work. <br /> Kenny was very good about communicating when they would show up and followed up every day after they had finished to let me know what was next. They worked quickly and installed trim that had been removed, caulked, and primed the new drywall. Some screw punches (or places where bumps can be seen) were left in the ceiling. It's an old house and a rental property. The ceilings were so much improved from Kenny and Jarred's work and they minimized their impact on us while working so I didn't mind too much. <br /> The main thing I would recommend they improve on is being better about controlling drywall dust. The first two days were great, but the third day I came home from work to dust all over the house, footprints between the kitchen, bath, and front door (no paper laid on floor), and piles of dust on top of the kitchen and bathroom cabinets. I know drywall dust gets everywhere, but I would have appreciated them putting up plastic in the doorways and paper down on the floor to minimize the mess. I spent that night cleaning the whole house before they arrived again the next day so that I could use the kitchen and bathroom. <br /> I only had one bathroom and they were awesome about putting the shower back together so that we could use the bathroom each day. This was a huge courtesy and I really appreciated it. Also, Kenny came back on the last day and offered to put in my new tub curtain rod (clawfoot tub) for me, which was not part of the original quote. Kenny also was good about asking if everything was done to my satisfaction before asking for payment. I was very satisfied with their work and not overly fussed about the small details given their timeliness, professionalism, and willingness to keep the kitchen and bath functional even though it interfered with their work. I would hire them again. In fact, I asked for a quote for concrete work as they left the job! <br /> <br /> <br />

I was blown away by 360construction. They did an amazing job and their goal was just to make sure I was happy. They were so nice and professional and when they finished the job they made sure to clean up and taking out my old fence so that when the job was finished we were able to enjoy our backyard right away. They finished in a timely manor and I couldn't be happier. I would refer this company to anyone no matter the job. I know that no matter what you need them to do they will make you feel like you and your happiness is their top priority. <br />

We're very pleased with the door. We paid less that we would have to Lowe's for the same work.

The week before Memorial Day, the company called 360construction had taken over the three phase project which included a 23' X 19' patio for phase 1, a set of 6 curved steps for the front porch for phase 2, and driveway, apron, gutter and curbs for phase 3 all in concrete when the first company was incapable of completing it. Two guys, Kenny and Jerred, had arrived to pick up where the first company stopped which was after excavation, framing, and gravel was placed. They did not check the first company's work as per original instruction of design nor did they determine if what was already done correct. Kenny and Jerred immediately began pouring concrete. With just one person moving the concrete with a single wheelbarrow from the street around the side of the house, up a small slope to the other side of the house while the other person worked the concrete, it became very apparent very fast that these two guys came ill-prepared both equipment wise and in man power especially in the heat of the day. The end result was the framing was up too high above the ground causing them to run out of concrete by a surface area of about 5' X 5' X 5". Hence, the entire pad had to be removed using a jackhammer the next day. On the succeeding day, the framing was lowered but I had noticed it seemed shorter. We had checked the measurements and found the patio area was short by 2'. We asked that it be redone and they said they would. We had seen them move the frames out further but did not see them remeasure but assumed they had even though we did not remeasure. They said it was only off about an inch or so. Round 2 on pouring the patio came a day later with a motorized wheelbarrow but still only Kenny and Jerred. It had gone a little better although the wheelbarrow did get stuck periodically. Kenny had spent his time on the motorized wheelbarrow and looked on while Jerred moved, leveled, and finished the concrete. As the patio was almost complete , they remarked how the step would be put in at the time the driveway was laid. The time period now is the beginning of June. As you may have already surmised, they were not there everyday nor did they always put in a full day's work when they were there. They also did not clean up their work area each day. The second phase of the the project was to create a set of 6 steps for the front porch. This is when they started not showing up for one reason or another for days at a time periodically. They began the step phase of the project by taking a couple of measurements one morning having arrived at 11:30 but then announced at 12 noon they had to leave in order to pay some bills but would be back in an hour. An hour had gone by, then two so we called them. They were having lunch but said it was a working lunch since they were designing my front steps and discussing how they would build the frame. Once they arrived, we asked to see the design they worked on over lunch. They said it wasn't finished but we asked to see what they had thus far. They could not produce anything and said they still needed to take a couple more measurements before they could finish. After the measurements were taken, they asked my husband to draw the plans up on his computer using the autocad program he has since they were having difficulty drawing it. So my husband drew up and labeled all measurements and parts of the steps after he directed them to take specific measurements other than those they had taken. My husband and I thought that they would build the frame for it that day but they said it was too late and they did not have the materials they needed to build it. Another day lost. The next day they brought some materials but it took them a while to figure out how to make a frame for it and position it to stay. Again we had noted that Jerred did most of the work while Kenny looked on. It took the entire day to do just that. The succeeding day was when the steps were poured but problems arose when the frame which was nailed not screwed was separating out to the side and to the front of the top step due to the mass of weight. They had not tied the steps together on the top and sides. They did recover. This was finished around June 11th. Again, they did not clean up the work area at the end of each day. It was not unusual to see bottles, food wrappers, and even tools laying in the last place they were used. The last phase of the project proved to be very difficult because it needed to be re-excavated, after gravel was laid because it did not provide the necessary gentle slope requested for the driveway. We had assumed the driveway, apron, gutter and curbs would be poured in one day but they said it would take at least 4 different pour days to do it since they were going to do it in sections. They had developed a habit of framing one day then a couple days later pour a section, then not show up again for a couple of days to fame another section then a few days later pour another section. We asked if the gravel was ever tamped down on the first section. They said it didn't need it. The second section had even more gravel and it was requested that they tamp it down. Again, as with the previous section and the other 2 phases of the project, Jerred did most of the work while Kenny sat and talked or he would just lean on a shovel or rake and smoke. After the second section was poured, we had noted what seemed to be a cavity on the one corner of the second section. The gutter and curbs were framed and poured along with the step on the patio. The step was done by Kenny who seemed put-out by us wanting the step to be completed at this time. He did not use a square and splattered concrete up onto the white enamel of the storm door which he never cleaned off. After it was poured and finished, the leftover concrete in the wheelbarrow along with the shovel laying in the concrete sat outside the backdoor next to the step for a couple of days. As for the gutter, we had insisted it not have a damming effect on the one end and there would be consistent flow from one side to the other. We also wanted the approach a little wider so this meant the curb would be shorter than previous. We ended up having a dam effect on the one end and 2 small birdbaths in the gutter near the middle and the curb cut off the approach making it more difficult to come onto the drive without swinging out first. The apron had not been poured yet. At this point, the date is now around June 21st. As with the first 2 parts of the project, we have taken pictures from beginning to end. This was also documented. They were fired and a third crew came in to pour and finish the apron and tear out and replace the gutter and curbs. This third crew had also cut all expansion joints in the patio and drive. It was at this point that they commented on how odd the dimensions were on the patio. The patio length running parallel next to the house was 22' 3'' and farthest from the house was 22' 9" while the width on one end was 20' and the width on the other end was 19' 5". They lied to us stating it was "only off an inch or so." To say the least, we were extremely patient and understanding about the weather but we were taken advantage of, lied to, our intellect, time, requests, expectations, and personal property were disrespected, and we did not get our money's worth. They lacked business sense, experience, skill, time management capabilities (wasted large amounts of time and could not plan ahead for what was to come--they stated it was "part of the process which you do not seem to understand"), and a high degree of respect for the customer along with a lack of communication since they would rarely return your calls or answer their phone. They were unable to keep their word, would not show up on time or at all, were often unprepared to do the task due to skill level, materials or lack of equipment. They are an insult to this field(s) of expertise.