3 Kings General Contracting LLC

unknown

unknown

unknown

.

.

When I purchased this deal it was during the rainy season where we had more than usual rainy days. The gentleman I talked to said they can't do it in the rain. I communicated another time and was told now they had to wait for things to dry out.Then nothing, nothing at all.   Months went by and I just thought it was taking them awhile to do the back log of home, till I forgot about it. Then Angie's list called me to try to offed to mediate w/ this company to do the service or find someone to do it instead. I asked for a refund, but was told since it was past the time limit they could not do it. I don't trust this company so I didn't this offer. I wanted my money back and it was this companies sly and dishonest dealings to cause me to wait past the time limit, knowing that I couldn't get a refund. Plus I'm sure they had my money already and were using it for their profit while I was out the cash. I thought Angie's list doesn't pay these companies till the work was done.   <br /> This is a bad review for not only this company, but for Angie's list also. Doubtful I'll use this site again nor will I renew if their customer service is this bad. I had sent email asking for status updates and NO REPLY, really, you expect to get a good review if you can't hold the deal to honor their deals and when they don't to give me my money back or at least allow me to use it towards another purchase. F for 3 kings service and a D for Angie's list customer service department and for management allowing them to get away with shoddy service at best.

unknown

Great, they were ontime and did the job as described <br />

<p><strong>There was very heavy rain and some damaging winds in late April and May this year, so the first thing that happened was we received a message that they were running behind because of the weather.</strong></p> <em><br /> <br /> </em> <em>3 Kings Roofing & Contracting</em> <em>5/1/2015</em> <p><em>1) We are extremely behind because of rainy weather over last few weeks but we will catch up fast on a first come first serve basis meaning you will not be put on back burner. Our goal is to get an all A review after this amazingly discounted offer. 2) You do not have to be home because it is purely exterior. Also we put you on a schedule based on when you placed the order and town you are located in so we can efficiently complete project. If you send us away it will forfeit the coupon. 3) We aim to please but there are some jobs we just can not complete like any roof over 2 stories, non shingle roofs, and extremely steep pitched roofs. (Steep roofs we may have to schedule on a day we can take more time because it may take 2 hrs or more) if you can be patient we will get it done. Refunds are given if we can not complete a job. 4) We provide a thourough free inspection of your roof to make sure leaks dont happen and to inform you if its time to get replaced. We have found a lot of damaged roofs and gotten them replaced with nothing out of pocket. 5) We would love to provide an ongoing discounted relationship with you to provide periodic gutter cleaning services. Please be patient with us and we will get you taken care of. We are excited to work for you and take care of your home.</em> </p> <p><br /> </p> <p><strong>I next received another message one week later:</strong></p> <p><br /> </p> <em>3 Kings Roofing & Contracting</em> <em>5/8/2015</em> <p><em>We sincerely apologize but the weather and the upcoming forecast for non stop rain has not allowed us to efficiently operate and complete our gutter cleaning schedule. On these type of coupons we get 500 to 1000 homes to do and schedule to get them done asap. If you do not want to wait because of weather conditions angieslist will provide you with a refund. Otherwise stay patient and we will try our best to clean your gutter system over the next few weeks. Thank you for understanding it is our goal to keep you informed and provide you with the utmost customer service sometimes the weather just doesn't cooperate.</em></p> <p><em><br /> <br /> </em></p> <p><strong>To this I responded that I wasn't in a hurry and to call me when they were caught up and ready to schedule.  This was on 5/11/2015.  The next time I heard from them was 5/18 with the following message:</strong></p> <p><strong><br /> <br /> </strong></p> <em>3 Kings Roofing & Contracting</em> <em>5/18/2015</em> <p><em>We just want to follow up and once let you know that we are trying to get to homes as fast as we can. We can not do gutter cleanings in the rain or when the gunk in the gutters is wet because it wont clean out without hours of manual labor. We have not collected any money from you Angieslist has and at this point if you dont want to wait for the rain and rain forecast to clear please contact them and get a refund. There is no need to give us negative reviews because we can not control the weather. If you want to stay patient we will get the project done but if you dont want to wait please just get your money back and not blast us like a couple people have decidied to do so far. Thank you sorry the weather has made these jobs not possible to complete in a timely efficient manner.</em> </p> <p><br /> </p> <p><strong>I then heard nothing and pursued nothing until 8/14/2015 when I messaged them that I was still interested and asked what their status was, to which they replied today, 10 days later:</strong></p> <p><strong><br /> <br /> </strong></p> <em>3 Kings Roofing & Contracting</em> <em>13 hours ago</em> <p><em>We let Angieslist know months ago to refund everyone that had purchased this miscommunicated coupon that had not been completed. Because of the miscommunication and high disatisfaction we told them to give back the money to everyone that had clicked and purchased the coupon. They take the money from you and will give you a refund. Sorry that you are one of the ones that slipped through the cracks on getting contacted.</em> </p> <p><br /> </p> <p><strong>This was not a "miscommunicated coupon".  It was all very clear for those of us who purchased it and, based on the messages, to the company also.  This was a renege on the offer when something better came along.  First impressions are everything, and this one wasn't very good.</strong>  <strong>There has been no refund issued and it certainly doesn't sound like they have any intention of honoring the promotion.</strong><br /> <br /> </p>

Overall very professional, on time and nice guys.  My husband asked them to make sure that the gutter down spouts were cleared of debris, they said they did. However, during the next rain storm, the down spouts were clogged up.  They cannot just use the leaf blower to blow down into the gutters and expect all the debris to come out. <br />

It did not go well at all they ripped us off and now will not answer our phone calls. They also did yhe same thing to another older lady down the road from us. This company does not stand good on their word or their work. This has caused a great deal of stress that is not needed. These guys are thieves all around.

went well <br />

unknown

The day I first spoke with the person from 3 Kings he said he would like to come out that very day.  Ordinarily, it would be pretty great to get same day service, but I explained to him that I was at work and that I had 2 dogs in the yard.  I knew that would prevent them from entering the back yard to pick up the leaves, so I asked if we could do it another day.  I told him that if there were no other options to call me and I would try to come home and put the dogs in the house, but that I would prefer to reschedule.  He said he would get back to me.   <br /> <br /> Please understand that I have lots of trees, so my gutters are usually a wet, nasty mess. I knew there would be a mess to clean up, so I didn?t want them coming if they couldn?t access the back yard in order to pick up the debris.  I never heard back from them that day, but when I got home I found that they had come anyway.  They had blown out the gutters, but this wet, nasty stuff is now all over my back yard.  My patio, all of the windows, most of the plants and everything else out there was pretty much covered in the stuff.  <br /> <br /> I did send an email and let him know I wasn?t happy with the job.  The response I received didn?t sound like he even knew what I was talking about.  He said they were very busy, which I completely understand, offered a refund if I wanted, and then said that if I would be patient they would try to clean my gutters in a couple of weeks.

The service was never performed. Company brok off communication and would not respond to request for explanation as to why they were not performing the service contracted for. I cannot recommend this company.

unknown

I have reached out to Angie's List, and there is of course no record of a refund. Now it is past 30 day refund window so cannot get my money refunded back even though the company is  refusing to do the service. Very frustrating. Working with Angie's List now to see if there is anyway to get my money refunded back. Certainly would never recommend this company.

unknown

unknown

My only issue was scheduling.  Since they would only be in Fort Worth on a certain day, I did not have a choice on time and was not at home when service was preformed.  Since this was the first time I used this company I would have rather been on site when they came/ <br />

Quick to respond to estimate request. Price was right and adhered to. Workmanship was exceptional and cleanup superb. All paperwork with insurance completed by Three Kings. Had plenty of workers to complete the project in one day. Very pleased, job well done, highly recommend.

The provider used a leaf blower to clean out our gutters and remove any roof debris. In doing so they blew black disgusting leaves and water all over the sides and windows of the house, as well as all over my wife's vehicle. They blew all the gutter debris onto the yard and didn't sweep it up. We have disgusting smelling leaves left all over the front and side of our house. <br /> My wife and 2-year old son spent their afternoon trying to clean up as much as they could. <br /> There are black water stains all over our house, our windows are covered in debris, and my wife is pretty steamed. Highly disappointed in 3 Kings - would not recommend them. <br />

Everything went really well.  Did they some work to my chimneys and gutters also and everything went excellent.

The 3 Kings team did a great job on gutter/roof cleaning.  I will be setting up an ongoing service of this type.  :) <br /> Steve <br />

unknown