We had a small flood at our house in Jan of 2016. We decided to take a bad situation and to do a complete gut and remodel. It was an overwhelming job, and we had several contractors bail -- either before getting started or after causing property damage. Doug came in to bail us out in the middle of the process after a really tough run in with difficult contractors, property damage and structural engineering issues. His bid was for roughly $26K, including quartzite countertops at $6,250. I put 35% down on the job and the agreement was that Doug would bill me every week for services rendered. I immediately started getting very big bills for him for work that wasn't completed. I tried to talk to him once about being overbilled, and he went on a tangent about how my deposit was being applied. Several weeks in to this job, I started asking to pick out the countertop slabs, but they were not available. Again, I got a huge bill from him and he asked me to put an additional 15% down on the countertop. I agreed, but I said that I had been overbilled yet again. I firmly told him that I needed to know the total of the job, so we could reconcile. I advised that once we had reached the total, I was done paying. So, we went to see the countertop, and it had been misrepresented. It was dolomite, which I don't want. Doug was inflexible. He refused to help me find a new slab or a new vendor. This misrepresentation also set us back 4-6 weeks at minimum. He refunded my 15% deposit on the countertop, but that is it. Once I did the math to back the $6,250 countertop off of the total bid and added in the things we had agreed to add, I discovered that I had been overbilled for the job completed by approx $1,425. Coincidentally, my last charge was $1,475. I gave him two weeks lead to reconcile his billing before I disputed the charge. I needed them money to pay for my new countertops with a new vendor. He didn't respond, so I went through with the dispute. Now, I have paid for this job in full. It is nowhere near done and Doug is nowhere to be found. I got one text from him saying that his guy wouldn't be here because they couldn't afford paint. (Um, what?) He owes me electrical, paint, backsplash, plumbing, and appliance install. According to my best math, these jobs are paid in full and have been for weeks. Also, I am getting ready to be out of the country until Christmas. I was firm that this needed to be done before I left. I'm very upset that I have to leave my husband and four kids at home in this situation. My invitation is for Doug to reach out, so we can reconcile like I have been asking to for weeks. I don't want my money back. I just want the job done as promised immediately and no later than. Here is the last email I sent to him before I disputed the credit card charge to bring down the overpayment, Hi Doug, I took a few minutes to reconcile as best as I could… I am considering the following changes to your original invoice, (amt was $25,894.00.) Counters - $-6,273.00 Vent Range - $-394 (If you remember, I said we didn't want to do it if it was really $694. You said it would be closer to $300.) Soffit removal - $900 New total - $20,127.00. According to my records, I have overpaid you by $1,408.00 and there is still a significant amount of work to be done. Please verify your records, so we can reconcile. I need any additional funds I've overpaid by in order to pay for my countertops. Lisette