5 Mile Plumbing Company LLC

On 10/27/2027, I had to find a plumber to repair my water heater that had stopped heating water. I went online to Angi?s website and received 3 different plumbing companies in the Austin, TX area. One of the companies was 5-Mile Plumbing Co. The owner of the company, Elvis Bernal, contacted me. We discussed the issue with the water heater. Mr. Bernal gave me his assessment and provided me with a bid proposal on the cost of the repair. Mr. Bernal came to our house the next day and immediately started work on the water heater. I watched Mr. Bernal from a distance and asked questions regarding the procedure. Mr. Bernal went out of his way to answer my questions. During his work, Mr. Bernal also saw something else that needed replacement on the water heater and immediately left the house to go purchase the part. Mr. Bernal replaced the part, continued the repair and verified one of the heating elements had gone out. A new heating element was installed and Mr. Bernal ?bled? the

This is a long review, but worth the read. The short version: I highly recommend Elvis and 5 Mile Plumbing. My wife and I recently purchased a four-year-old home in the Texas Hill Country that needed routine maintenance on our tankless water heater (backflush) and reverse osmosis system (filter replacement). Elvis quoted a fair price, arrived on time, and was both professional and friendly. While the backflush was running, I asked if he could take care of a few small plumbing tasks. He agreed immediately and finished them in under 20 minutes (he didn't know it - but I added $50 to my payment for his effort). We also had a very slow leak in the RO system. Although this wasn’t part of the original quote, Elvis quickly traced the issue to a plastic nipple between two filter housings. He disassembled the system, inspected the parts, reapplied Teflon tape, and reassembled everything — only to find the leak persisted. He repeated the process, but tightening the nipple slightly more caused it to shear. What started as a two-hour job was now stretching toward four. Elvis drove into town to find a replacement part, visiting several stores before returning with a brass nipple and an alternative set of slip-on connectors. I preferred not to thread brass into plastic, so he installed the alternate connectors. Once everything was reassembled, we confirmed the leak was gone. Elvis then ordered the correct replacement parts. When they arrived a week later, he returned — again on time — and completed the final installation in about 20 minutes. The system is now fully operational and back to its original configuration. I recommend Elvis without hesitation. He is professional, friendly, reasonably priced, and — most importantly — fully committed to meeting or exceeding his customer’s expectations.

Elvis did two commercial installations for our company. His support was wonderful before, during, and after. Everything was smooth and professional. He is now our company’s go to for plumbing. If you want to support local, you want your money’s worth, and guaranteed satisfaction, call 5 Mile!

Elvis was on time and fixed the problem quickly. He explained everything and respected my home while going in and out while it was raining. Will use him for all my plumbing needs! Thank you!

Elvis helped me diagnose a challenging shower leak. He was thorough and knowledgable. I will recommend him to my neighbors.

We have a rental house in Austin and it was having a water heater issue. Elvis came out for the water heater repair and got it up to code as well. Great service and he had it done very quick.