888 Heating & Air Conditioning

In an era where people just rip you off, 888 did not. They did a simple fix to our old furnace. He did recommend replacing soon and gave us costs. But this service was just a service and he was perfect.

Went above and beyond to make sure our ac worked properly.

On 6/6/17 888 Heating came to my home to inspect an A/C unit that wasn't functioning properly. Upon arrival, I informed the service tech that the condensor fan was not functioning and the tech began his inspection. Initially, the tech identified a blown fuse and a bad capacitor as the culprit but mentioned he would like to do a full condenser inspection and shortly after he concluded that the compressor was bad. According to the tech the condensor unit was so old that a compressor replacement wasn't a viable option and he shared the bad news; the entire unit needed to be replaced (to the tune of ~$5000.00). The rep completed his paperwork and informed me the owner would contact me to complete an estimate. Now, I called 888 Heating because the condensor fan wasn't functioning and all of a sudden the compressor went out...seemed odd. So, after the tech left I broke out my multimeter and decide I would check the compressor myself. I hate to say I wasn't surprised to find the compressor in working order. The capacitor and fuse however, were bad. At the time I decided I would give the tech the benefit of the doubt and would order the parts and replace them myself to confirm the unit was functional. A few days later the parts arrived, they were installed and the unit was rewired (service tech didn't bother to hook anything back up before he left) and the A/C was up and running. Needless to say, I am very dissatisfied with the service I received from 888 Heating. A miss-diagnosis of a compressor is a very difficult thing to do. One literally needs to hold the test leads on three contact points which takes seconds. I have only two conclusions here: either the service tech is completely incompetent or he is dishonest. Sadly, it is very hard for me to think he could be that grossly incompetent. To be fair, I did speak to the owner who seemed genuinely apologetic but it was far too late. As I told the owner, I would never, ever use 888 Heating again even though he offered free service in the future. The bottom line is one needs to trust the integrity of a their contractors and 888 Heating will never get my trust back. If you choose to use 888 Heating please do so with extreme caution. I paid ~$35 to replace the parts and had I gone with the 888 Heating diagnosis it would have cost ~$5000. If something doesn't seem right PLEASE get a second opinion or if you're capable, check it for yourself. As long as you're VERY careful (no joke, you could be killed or seriously injured) you can learn almost anything online.

Quick turnaround to get furnace igniter replaced

Garret arrived on time, completed the job promptly for the quoted price.

The were quick to respond, courteous and from what my tenants said did a great job in resolving the problem.

Good work in a timely manner.