911 Appliance Repair, LLC

On time, professional and great customer service.

DO NOT USE THIS COMPANY. We have tried twice to use this company, the first time was six months ago for a washer that would stop mid-cycle. We were assured the problem was fixed after spending 360 dollars. Our repair guy Alex came late in the evening, seriously around 8 or 9, and was here until almost midnight. Fast forward a week and we discover the same issue. We did not rush for another service due to the pandemic and finally decided to try again last week. My husband went with the same company not realizing until they arrived it was the prior company. We stated the issue and again were told it was an easy fix. We paid and were told Alex would return in two days with the part. The appointment time came and went without an appearance, call or text. We waited another day and reached out. Again told one thing that never happened. We finally saw our tech exactly a week later. I requested he stay to see a full load run a cycle to ensure it was fixed. He d already arrived late around 7 or 8 and said he was in a rush and ran a clothes cycle. My main issue was it stopped mid-cycle WITH a load. At this point, we are frustrated and request to speak to an owner or manager. I am beginning to think Alex is the owner. We never received an email or number to contact to address the concerns. A day later, today, I call Alex to again attempt to resolve the issue. After going back and forth I clearly state we cannot continue to pay for unnecessary things that do not address the core problems. Instead of transferring me to the owner, he says he will just come back, take off the part WE already paid for, and put back on the old piece. Lol, why you ask? Because Alex felt I was threatening him by complaining about being dissatisfied with the service. So I said sure, refund that and we will call it a day. He never called back. At this point, the machine is worse than before. Do not make our mistake and use this service.

Failed to find the issue with my dryer. Never followed up with a repair estimate. Billed me for the service call and never heard back from them.

Great

Alex called me quickly, showed up within a 2 hour window, problem solved a solution to care for my 30 year old Freezer, and fixed it. Great value, I appreciate that he wore a mask and shoe covers. The only reason Quality isn't a 5 is I will have to wait to see if it last long term.

The repair was much more than the value of the appliance so chose to not fix it. The tech was polite and good..

Highly disappointed and frustrated with lack of service. Mario was originally scheduled to come yesterday but missed the appointment time. Rescheduled to service my dishwasher today between 1-3pm but did not arrive until 7-ish. Once he arrived he rushed to change out the hose and my husband wanted to test the dishwasher before he left. While testing my husband noticed the dishwasher was still leaking. Mario tried to assure my husband that the water was already there. So my husband pulled the dishwasher out a little bit further to show him that it s leaking when draining. At 7:45pm Mario said he had to leave but will be back tomorrow to look at it again. This was the most appalling service I have ever experienced.

The part was wrong and had to be re-order and reschedule for another time. They were not punctual. Always 1 hour after the promised appointment.

Very nice service technician.

Very pricey.

A repair man came to fix our washing machine. He left claiming he had fixed it, but after he left we tried it and it still had the same problem. We paid him $119. They called later and said they needed to order a part, and they would get back with a quote today - Tuesday. No quote and they do not answer their phone.

Fixed my washer - replaced pump. It took two visits, but it is working well now. Reasonable prices. Friendly service person.

No respect for appt time.

The pro was 2 hours late and he worked for 2 hours. He was very polite.

Fixed the washer timer. Were not able to salvage or match the dial knob. But I didn't have to but a new washer.

I heard my freezer making a loud noise, I called at 5 A/M. Company 911 arrived at 7 a.m. I had a defective compressor, freezer was 25 years old so I bought a new freezer.

The service took 4 hours instead of the 1 hour they told me it would take. But the repairs fixed the issue.

The men that came were friendly and knowledgeable. They solved our oven problem in a short period of time. I was very impressed with the promptness of the servic. The men were at our house within 45 minutes of our call to Home Advisor.

The technician called slightly after the appointment time, and arrived shortly thereafter. I had an evening appointment, so there was no way to repair my clothes dryer because all sources of needed parts were closed. That's when I mentioned that to the technician, he referred to an "installation fee". That was in addition to the "Service Call" charge. Adding the estimated cost of the part to the projected "Installation fee", left about $200.00 difference between repairing my machine or buying a brand new one. The technician charged about $75.00 for the fifteen minutes he was there. At that point I was no closer to resolving my problem than before I wrote a check for $75.00. I would rather have donated $75.00 to a food pantry for the homeless; at least it would have accomplished something.

Came right away. Around the clock service.