911 Construction, LLC

I hired this company to repair and remodel my small master bathroom which had a leak as well as repair my downstairs bathroom which had a leak from the a Broken toilet wax ring (which was causing mold) not only did the project take months to start after deposit was made but the project manager lied about the time saying permits were needed and he was let go of my project. then they didn?t properly seal the shower so there multiple cracks between floor and wall which after project was done water still leaked and my father had to seal for me but also they claimed to fix my bathroom but actually just resealed my toilet but never removed and repaired it so the leak continued on causing widespread mold the man sent back to correct the problem allegedly Removed all the mold and was also supposed to fix the cracks but left one day and never came back. My master shower is an uneven surface with puddles of water collecting in different areas and doesn?t drain with out using a glass squigi to

Great overall experience! The guys really did a good job and knocked out a new roof for us in just a few days. I would definitely recommend them to friends and family in the future

I had big damage at home due to a water leak while I was away on vacations. After water and mold remediation was done, I contacted 911 Construction as per one of their sister companyâ s recommendations and given their online reviews. Top-notch service in the beginning, highly responsive. The project manager came home and evaluated the damage and what needed to be done (basically rebuild part of the ceiling, walls, floor, paint, baseboards, etc.). He said it would take about 3 days to get it done. I signed the contract and paid a required 50% upfront. The first week went well but, after that, the nightmare began. Long story short, those 3 days became almost 3 months! In the meantime, of course, the damaged areas could not be used, so this significantly limited my day-to-day activities. I understand that projects get delayed due to many factors and Iâ m fine with that, if itâ s within reason and Iâ m informed. What I donâ t accept is a completely lack of responsiveness. It was basically impossible to contact my project manager â ¦ I called him countless times, sent tons of text messages, etc.. and after many days, heâ d get back to me just to apologize and give another false promise. This situation went on for weeks. They would send one person to work in my house for a few hours, then they would leave me on the blind â ¦ over, and over again. VERY frustrating! In addition, there were delays with the paperwork that they needed to provide to my insurance company. I ended up calling their offices several times to escalate and talked to different people. They were somehow helpful, and things got moving after doing that (many times), but that lasted for a few days and then I needed to do it again. Its incredibly frustrating to deal with a company that simply does not even respond to phone calls. Whenever I looked at the progress and, even at the final stage, I would see countless imperfections that needed to be corrected, while they were pushing me to sign the final release agreement. The owner came by my house after I requested to talk to him in many occasions. I met with him, very nice guy. He helped get the job done but this only happened after months of complaints and headaches. He did point out that the project manager assigned to me was laid off. When the project was done, they were very fast at reaching out to me to collect the remaining 50%. I told them I was still dealing with the insurance. The week after, they contacted me again to â remindâ me that If I didnâ t pay, they would send me to collections. I wish they had been that fast on following up when I needed them. I might be the outlier here as I see this company mostly has good reviews, so my only advise if youâ re planning to work with them, is to have them commit to a timeline and have a contact person who truly cares. Have them have a supervisor manage your project.

They got the work done fast.

Very knowledgeable, professional and savy,.relative to air conditioning.

Very impress with the job they did

Mr. Turner called immediately after my request was posted and we arranged for an estimate. A deal was struck, an appointment was set-up and Imperial Builders men showed up on time. They were efficient and professional. I was quite happy with the job.

The carpet was repaired well, quickly, and at a reasonable cost. Serviceman was thorough, listened to what I wanted, and was very courteous.

Quick, quality service

Hired them to strectch the carpeting in the master bedroom. On time & great job done at a good price. They went the extra mile without even being asked.. While the king-size bed was pulled from the wall, they cleaned the trim before pushing the bed back in position.

Excellent job -- Fast service -- Great price. I will definitely contact this company for all of my flooring needs.

would definetly recommend,was knowledable,restretched my carpet and vacuumed .

Very professional, honest, friendly and knowledgeable. I will recommend to my friends.