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A1 Carpet Connection

Carpet Repair, Refasten, or Stretch, Carpet - Repair, Refasten, or Stretch- For Business,

About us

A1 Carpet Connection is a long time Family owned and operated business delivering over 50 years of carpet industry experience. Our family has 5 generations of family members who are experts in the carpet industry. We maintain high quality standards and fair prices. Call us first, you will be glad you did.

Business highlights

Se habla espanol
60 years of experience

Services we offer

5 Generations of Family Experts, Carpet - Repair, Refasten, or Stretch , Carpet - Repair, Refasten, or Stretch- For Business

Amenities

Free Estimates

Yes

Reviews
3.925 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
4%
3
8%
2
0%
1
20%

Filter reviews by service

Showing 1-25 of 25 reviews
Belton W.
May 2017
4.5
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
they were efficient and professional

Aliyah K.
Mar 2017
0.5
Carpet Repair, Refasten, or Stretch
$300
Worst experience ever ever ever. The only part of the service A 1 Carpet Connection is good at is calling at a speed of lightening to schedule the service. I am shocked that they have any good reviews at all. The name of the lady who called me and said she is the supervisor is Rhonda. I asked her to email me the confirmation of when they were schedule to come and repair and clean the carpet and she told me she had. I asked her three different times as I did not receive any email, I checked my spam folder but there was nothing from her. Per the phone conversation, they were scheduled to arrive at 10 am on 2/22/2017 at a property that I rent out but did not. I received no call from them to explain why they did not arrive on time so around 10:30 am I called Rhonda myself to check what was going on and she said their vehicle had a break down so they were getting late. They arrived almost two hours late. I could not be there and had given the check to my husband who works close by to go onsite and check the work and then pay them. My husband went there around Noon as he was supposed to but the vendor had just arrived and the work had not even started but Rhonda demanded that he give her the check before the work started which is not what she and I had agreed on. Cutting the story short, when I went onsite next time to show the property to a prospective tenant, I was asked if the carpet would be cleaned as it did not look clean at all. In addition to being two hours late and then demanding payment in advance, the vendor did a totally terrible job at cleaning and also caused some other issues that I am told by Home Advisor that I can include those in the review. I called and left a vm and texted Rhonda several time to redo the cleaning and resolve the other issues and followed up several time in the next two weeks. She did not pick up my phone neither returned my calls even once or texted back so no answer whatsoever. I had the carpets re-cleaned by another vendor since then and they did a great job. I will never recommend A1 Carpet Connection and if someone has already scheduled and reading the review in time then I would say to cancel. If not, then do NOT give them the check until after checking the finished work for yourself.

Rodney K.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$389
Very nice, polite and professional...

Sandy B.
Feb 2017
0.5
Carpet Repair, Refasten, or Stretch
Never showed up. Couldn't be reached by phone. HomeAdvisor very unhelpful.

Vinita B.
Feb 2017
1.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
The family based business was very personable and professional.the work performed was excellent. I would highly recommend them to anyone. Customer service outstanding.

Mark N.
Feb 2017
1.0
Carpet Repair, Refasten, or Stretch
They were late arriving. Only one worker and he was 78yrs old.

Oscar K.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Outstanding friendly service. Excellent work. Reasonably priced. Highly recommended

Jimmy G.
Feb 2017
1.0
Carpet Repair, Refasten, or Stretch
$275
They changed schedule 3 times and late on site. They didn't have any business invoice, document for their work. They demanded customer pay cash or check, credit card is not accepted. Very unprofessional.

Kenneth H.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$150
A1 Carpet Connection was very professional and technically competent. I highly recommend them to all.

Kim W.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Actively managed schedule to arriving on time. Easy to work with. Did a fantastic job at carpet stretch. The carpet cleaning job was good. I will hire Ronda team for the next job.

Jim W.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$375
On time and did quality work Would hire again

Susan F.
Feb 2017
2.5
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$250
They didn't have the padding that matched what we had in the house. Only arrived with one option. My husband went to Home Depot and purchased a roll of padding. We split the cost with A1 and A1 did a good job with the padding installation and tacking down of the existing carpet.
Response from A1 Carpet Connection
"We were under the assumption that the padding we had was what the customer had.we only carry top grade padding and thats what we broughy.she had called us everyday to discuss job but mever knew what kind of padding she had and was suppose to do cleaning also and at last minute she decides she didnt want the cleaning done but kept trying to get us to reduce our price which we did.difficult woman to do work for."

Christopher B.
Feb 2017
4.5
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro

Lyndon W.
Feb 2017
4.5
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$200
On time and work done as expected.

Debra H.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro

Gary D.
Feb 2017
4.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Arrived on time, began work immediately and thoroughly, happy with work performed.

Todd L.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Arrived early. Excellent quality and customer service.

Dorothy P.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Very courteous and efficient

Lynda S.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
It was our lucky day in meeting this great team. Very professional! Good work! Thank you!

Jeff L.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
excellent work. very courteous and friendly

Phil B.
Feb 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Exactly what I wanted! Great guys to work with.

Randy L.
Feb 2017
3.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$400
Vendor told me of one price without asking more questions about the work until they came the price was almost doubled. Did a good job but not happy about the price being doubled after they said it wont be. Did good work but need to tell the customers the price up front and not wait until the work is done to double it. I'm still a bit upset over it but just wanted my carpet fixed.
Response from A1 Carpet Connection
"We did tell you the price up front when we saw the spots.we were told it was small patches to do well when we got there it was 9 big patches the size of 4ft by 3 ft which was 3 in one rroom and then thereswas one big paych in each room .total of 9 patches.so yes the price was doubled and he was informed as soon as we saw the damaged."

Al M.
Jan 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Prompt and courteous. Excellent work.

William T.
Jan 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$200
My carpet repair was completed better than I had expected.

Helen M.
Jan 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

A1 Carpet Connection is currently rated 3.9 overall out of 5.

Yes, A1 Carpet Connection offers free project estimates.

No, A1 Carpet Connection does not offer eco-friendly accreditations.

No, A1 Carpet Connection does not offer emergency services.

No, A1 Carpet Connection does not offer warranties.