A1 Carpet Connection

they were efficient and professional

Worst experience ever ever ever. The only part of the service A 1 Carpet Connection is good at is calling at a speed of lightening to schedule the service. I am shocked that they have any good reviews at all. The name of the lady who called me and said she is the supervisor is Rhonda. I asked her to email me the confirmation of when they were schedule to come and repair and clean the carpet and she told me she had. I asked her three different times as I did not receive any email, I checked my spam folder but there was nothing from her. Per the phone conversation, they were scheduled to arrive at 10 am on 2/22/2017 at a property that I rent out but did not. I received no call from them to explain why they did not arrive on time so around 10:30 am I called Rhonda myself to check what was going on and she said their vehicle had a break down so they were getting late. They arrived almost two hours late. I could not be there and had given the check to my husband who works close by to go onsite and check the work and then pay them. My husband went there around Noon as he was supposed to but the vendor had just arrived and the work had not even started but Rhonda demanded that he give her the check before the work started which is not what she and I had agreed on. Cutting the story short, when I went onsite next time to show the property to a prospective tenant, I was asked if the carpet would be cleaned as it did not look clean at all. In addition to being two hours late and then demanding payment in advance, the vendor did a totally terrible job at cleaning and also caused some other issues that I am told by Home Advisor that I can include those in the review. I called and left a vm and texted Rhonda several time to redo the cleaning and resolve the other issues and followed up several time in the next two weeks. She did not pick up my phone neither returned my calls even once or texted back so no answer whatsoever. I had the carpets re-cleaned by another vendor since then and they did a great job. I will never recommend A1 Carpet Connection and if someone has already scheduled and reading the review in time then I would say to cancel. If not, then do NOT give them the check until after checking the finished work for yourself.

Very nice, polite and professional...

Never showed up. Couldn't be reached by phone. HomeAdvisor very unhelpful.

The family based business was very personable and professional.the work performed was excellent. I would highly recommend them to anyone. Customer service outstanding.

They were late arriving. Only one worker and he was 78yrs old.

Outstanding friendly service. Excellent work. Reasonably priced. Highly recommended

They changed schedule 3 times and late on site. They didn't have any business invoice, document for their work. They demanded customer pay cash or check, credit card is not accepted. Very unprofessional.

A1 Carpet Connection was very professional and technically competent. I highly recommend them to all.

Actively managed schedule to arriving on time. Easy to work with. Did a fantastic job at carpet stretch. The carpet cleaning job was good. I will hire Ronda team for the next job.

On time and did quality work Would hire again

They didn't have the padding that matched what we had in the house. Only arrived with one option. My husband went to Home Depot and purchased a roll of padding. We split the cost with A1 and A1 did a good job with the padding installation and tacking down of the existing carpet.

On time and work done as expected.

Arrived on time, began work immediately and thoroughly, happy with work performed.

Arrived early. Excellent quality and customer service.

Very courteous and efficient

It was our lucky day in meeting this great team. Very professional! Good work! Thank you!

excellent work. very courteous and friendly

Exactly what I wanted! Great guys to work with.

Vendor told me of one price without asking more questions about the work until they came the price was almost doubled. Did a good job but not happy about the price being doubled after they said it wont be. Did good work but need to tell the customers the price up front and not wait until the work is done to double it. I'm still a bit upset over it but just wanted my carpet fixed.

Prompt and courteous. Excellent work.

My carpet repair was completed better than I had expected.