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86% Recommended

25 Years In Business

Company Details

Contact

34 Pheasant Hill Run
West Boylston, MA 01583
http://www.aaawindowandgutter.com

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
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Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Gutter Repair and Cleaning
  • Gutter Cleaning
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.1
158 Verified Reviews
  • 5
    101
  • 4
    30
  • 3
    5
  • 2
    5
  • 1
    17

Highly rated for

Showing 1-10 of 158 reviews Showing 0 reviews
1.0 Arnoldo B. Worcester, MA
5/31/2020

We were charged for covered gutters. They installed them on one side. Then, on the other side, there were no covers. We called them constantly....no response or we were lied to when they said they would come back to fix it. Completely disappointed. We paid a huge amount of money.

4.0 Donald C. Worcester, MA
9/18/2018

Office communication lacking

1.0 Marie S. Westwood, MA
9/18/2018

The team came in August 2018. They were supposed to install 3 downspouts but they only installed 2. They charged me for 3 downspouts and they left the job with a big hole in the wall. They never came back to fix it and they never credited me for the downspout that they never installed. I called many times and sent many emails but without success. Very bad service.

5.0 Derek T. Norfolk, MA
9/12/2018

Good guy, solid work. Completed tricky job around copper portico that had angled molding. I would recommend to my neighbors and would hire again.

5.0 Daniel J. Dudley, MA
7/28/2018

Very reasonable and communication was excellent.

5.0 Colleen P. Hubbardston, MA
6/20/2018

I highly recommend this company. I went with the leafless gutter system so I will never have to clean my gutters again and it's warranted for a long time. The contractors were wonderful and they did a beautiful and professional job. I highly recommend them. Colleen Paydos, Hubbardston, MA

2.5 Steve K. Northborough, MA
6/11/2018

My gutters were cleaned on the day it was scheduled. However, the technician left with my gutter mesh without really giving an explanation. I called to find out more about the service as well as the debris that was left on my roof and was told someone would get back to me. However, weeks later, I still did not hear from AAA. About a month and a half later I disputed the charge with American Express and they asked for supporting documentation on my claim, which I provided. Amex refunded the charge after their investigations. A couple of months later I received an email from AAA telling me someone will come by to reclean my gutter. I replied to the email stating the original inquiry was not a reclean request. After forwarding our original corrospondense and pictures, AAA went dark again. A few days later I called AAA to discuss this issue. They gave me a fairly general answer so I just accepted the reclean and paid them for it. The guys who came the second time were more communicative and seemed to have done a decent job of cleaning the gutters and the debris.

4/30/2018

I hired AAA Window & Gutter in late January. It is now nearly May, my and my work has not been completed despite me having paid in full. When Fran first came out to the house to provide a quote, I was quite pleased with his professionalism and knowledge, and the price seemed reasonable. Everything went downhill from there, however. Trying to schedule the work has been an absolute nightmare from start to finish. Fran's secretary, Amanda, rarely answers the phone and doesn't respond to messages. We have dogs that have to be put inside when workers come, and despite my repeated attempts to get them to give us advanced warning, on three separate occasions they showed up to our house unannounced to do the work, requiring someone to come home frantically from work to bring the dogs in. When I would call Amanda, it was always the same story, "I thought Fran told you they were coming, and he thought I told you." If this happened once it wouldn't be a big deal, but when it happens repeatedly it suggests a more systemic communication problem. When they finally came to do the work (still on the wrong day), they didn't do the entire job, but charged us anyway. This was over a month ago, and now they don't return any of our calls. I have called multiple times per week, every week, for over a month. I am considering small claims court, but at a minimum would like to make it clear to everyone that this has been a terrible experience and I would not recommend this business to anyone.

4.5 Scott B. Lunenburg, MA
4/15/2018

There was a bit of miss-communication - but it was primarily my fault :-) The work was exquisite - the installers were very personable and professional. Took a bit longer than expected, however the weather was not cooperative.

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