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A-Authentic Repair
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
About us
Years of commitment to professionalism, courtesy and integrity have earned A-Authentic Repair the trust and respect of the community. From service to installations, count on A-Authentic Garage Door And Appliance Repair for your total satisfaction. We look forward to hearing from you soon. Hoping we can meet new customers and give them the best appliance repair experience! NO FREE ESTIMATES ON REPAIRS! GAS AND TIME ARE EXPENSIVE!
Business highlights
Emergency services offered
17 years of experience
Services we offer
Appliance Repair and Installs, Residential
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4304 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 44% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 304 reviews
Barb S.
May 2019
Fridge, Freezer or Ice Maker Repair or Service
On time and fixed a very complicated to fix oven. Knows what he is doing.
Robin G.
Apr 2019
N/A
Fridge, Freezer or Ice Maker Repair or Service
The guy came into my house and he could barely walk. No way he going to be able to get down to work on my washer. He didn't even open the door, turn it on or check it out in any way. He just told me to hire another professional and charged me $40. If this was the first time I?d used Home Advisor it would be the last.
Response from A-Authentic Repair
"I guess this woman has a problem hiring someone that got injured. What that has to do with me repairing anything of hers is beyond me. I didnt need to open the dryer up or turn it on as it had nothing to do with the dryer as even she said before i got in the door...it was drying perfectly with plenty of heat. It was a clogged dryer vent that was the issue. she was given a 25 discount off of my 65 dollar service call because i felt bad for her. i still have to pay the 20 for the lead from home advisor. Goes to prove...you cant please some people no matter what you do nowadays."
Sheila S.
Apr 2019
Fridge, Freezer or Ice Maker Repair or Service
he explained and showed us what waswrong
Darrell B.
Mar 2019
Fridge, Freezer or Ice Maker Repair or Service
Repair to our freezer- the company came out and said we needed a copper coil part to repair it- ordered part(s) and then returned for the repair- they did not use copper piece in the repair but we were charged for it- contacted them and they never returned our call(s). We disputed the charge of $82.00 for the part with our credit card company.
Response from A-Authentic Repair
"This will be my last call in Florida...nothing but problems with customers since i been here 4 months. I needed 2 parts to complete this order..a defrost timer and a heater. both parts where changed and unit is now fixed...no mention of that here though. i left the timer behind but took the heater because i can reuse the end connectors on other repairs. i never got any calls from this customer after the repair. The heater is not copper..dont know where this idea came from."
Linda W.
Feb 2019
Fridge, Freezer or Ice Maker Repair or Service
They were on time an good
Patricia W.
Feb 2019
Fridge, Freezer or Ice Maker Repair or Service
He came in, looked at the refrigerator and said it would probably need a part, but try unplugging it for 2 days and see if it helped. It did not help as it stopped cooling. He ordered a part and it was going to take a week. It took over a week. The part had come in but the truck was being repaired. I asked if he had any other suggestions until he could come and repair and I was told to do whatever I needed to do and he was not pleasant. Over waiting a week, he came and installed the part. He did not give me a receipt as I wanted to know about the warranty. He unpleasantly responded with all parts are for 1 year. I still wanted a receipt and his office mailed it to me. It was scribbled on with no address of the business, very unprofessional and would never require his assistance again as it was aggravating enough without dealing with his attitude.
Response from A-Authentic Repair
"I came in...looked at fridge (diagnosis)and determined it would need a defrost control board.The freezer was frozen solid and rather than charge her 150 in time and labor to steam out the entire freezer i gave her the option of unplugging it to defrost it and told her when she plugs it back in to let me know if it starts to frost up again. I should have just steamed it up and ran up a bill for her..maybe she would have been more happy that way. As i have stated numerous times..i order from the largest appliance parts company in the country...usually parts are 2 days away maximum. But, occasionally things go on back order and i have to wait just like everybody else. I HAVE NO CONTROL OVER PART ORDER TIMES! I always tell a customer this and let them know i will call when i get it.i returned..installed the part...all is fixed..but is she happy? nope! she already had a copy of the invoice but lost it and wanted another. SO it had to be sent since in voices are 2 copy only. ALL appliance parts ordered from any American company the warranty is one year. I don't need to print this on every invoice. Just because my address wasn't printed on the invoice she could have looked on my home page on home advisor...where she found me in the first place...and its listed right there. Seems to me like i was the one dealing with the piss poor attitude the entire visit."
Orlando C.
Feb 2019
Fridge, Freezer or Ice Maker Repair or Service
Very professional. came on time. excellent job. would call again.
Patricia W.
Feb 2019
Fridge, Freezer or Ice Maker Repair or Service
very prompt and knowledgeable
Richard S.
Jan 2019
Fridge, Freezer or Ice Maker Repair or Service
Other than having to order the parts needed for the repair of our Samsung clothes dryer, the service we received was professional and exceptional. No more noisy dryer! Thank you...!!!
Ray D.
Jan 2019
Fridge, Freezer or Ice Maker Repair or Service
He fixed it on first visit
Joseph B.
Dec 2018
Fridge, Freezer or Ice Maker Repair or Service
Only positive about the vendor is he responded quickly and eventually fixed the stove. The lesson here is you try to do something on the "cheap" and pay big at the end. Next, I will call GE certified repairman instead of a self-proclaimed garage door expert! Only diagnostic tools vendor possessed was a screwdriver and electric drill. The vendor sold parts at inflated prices that even be didn't know were necessary. Total cost to replace two electric burners was just short of a brand new stove! Finally, physical health and lack of agility could easily have resulted in a home owner's insurance injury claim. Recommend you only call the vendor to fix garage doors. I will severely restrict future use of HomeAdvisor!
Response from A-Authentic Repair
"Comments from imbeciles like this are why im removing the garage part from my business name. Im sorry im an expert garage door tech and Appliance tech. If you think you would have gotten this repair done any cheaper through a GE tech your sadly mistaken. My service call and labor and parts are half of what they cost. If all I need is a screwdriver and electric drill to complete a repair why would i carry a truck full of tools into your house.Let me make this very clear...this customer insisted that because the issue was intermittent that i replace anything that could be causing the issue. If i would have been left to diagnose it my way it would have only needed one burner replaced. This entire issue is absolutely due to the husband having to relay info to "the boss" for approval and not getting story's straight. NOTE TO ALL CUSTOMERS>>>IF PRICE IS YOUR MAIN CONCERN>>SHOP FOR PRICES FIRST>>NOT AFTER I COMPLETE THE CALL!!"
Linda J.
Dec 2018
Fridge, Freezer or Ice Maker Repair or Service
Larry A.
Dec 2018
Fridge, Freezer or Ice Maker Repair or Service
Quick response to my request. Worked with me on schedule. On time and work accomplished quickly. Did a very good job. Great to have dishwasher working again.
Raymond G.
Dec 2018
Fridge, Freezer or Ice Maker Repair or Service
Showed up as promised and returned as promised to install parts. Labor was reasonable but parts were very expensive.
Trudy K.
Dec 2018
Fridge, Freezer or Ice Maker Repair or Service
Very nice young man. My problem was minor and he had it fixed in about 5 minutes. Highly recommend him.
Steve H.
Nov 2018
Fridge, Freezer or Ice Maker Repair or Service
timely and efficient
Kurt L.
Nov 2018
Fridge, Freezer or Ice Maker Repair or Service
The technician who came out was knowledgeable and courteous. Unfortunately once the parts came in and he pulled out the dishwasher further work was indicated and moved the job to the not worth repair category. We are supposed to receive a refund on the parts not used
Jamie S.
Nov 2018
Fridge, Freezer or Ice Maker Repair or Service
Easy to schedule, prompt and knowledgeable.
Shirley B.
Nov 2018
Fridge, Freezer or Ice Maker Repair or Service
they found the problem, and came sooner than others could. They had to order a part, but got it and put it in within a few days.
Mary F.
Nov 2018
Fridge, Freezer or Ice Maker Repair or Service
Very thorough in the work. I had the garbage disposal replaced. I would have given them a 5, except I thought the bill was a bit high..nearly $450. Maybe thats what it costs these days! I was a bit taken aback, but this company does good work. No complaints and would hire again.
Roger L.
Nov 2018
Fridge, Freezer or Ice Maker Repair or Service
I'LL BE GLAD TO RECOMMEND YOUR COMPANY.
Pam D.
Nov 2018
Fridge, Freezer or Ice Maker Repair or Service
The only thing that I would recommend for A-Authentic is Lynn's quick phone call to schedule an appointment to diagnosis our non-functioning washing machine. An appointment was set and confirmed for Tuesday 10/30 at 4pm. However, the Service Tech experienced a flat tire and the appointment was postponed until 11/3, 10am. Received a call that 10 am would no longer work, would 12/noon work? Yes, it would. However, the Tech did not arrive until well after 12:30pm. We tried to call Lynn multiple times and just got vm on 11/3. The Tech arrived took apart the machine and quoted us over $750 in parts. The service call was to have been $64 plus tax. The actual charge was $85 and if we paid in cash, no tax would be charged. I called Lynn to find out why the extra $20 and she said a stackable was more $. I told Lynn the washing machine was a Whirlpool Sport Duet prior to the appointment. This IS a stackable washing machine. So, they knew prior to the appointment. Very disappointed on the Customer Service, the delay in appointment times and the actual diagnosis, which is basically we need a new washing machine.
Response from A-Authentic Repair
"This is what happens when a customer is calling for someone else from another state. First of all...dont shoot the messenger. I dont build these machines. If you get a power surge and 2 circuit boards get shorted out that gets expensive....blame whirlpool. My service call was Quoted to her on the phone as 85 plus tax but if she were to print a coupon off the website she would get 20 off. well i was never provided a coupon so she paid full cost. If you tell me what brand and model your washer is it doesnt tell me if its stacked or not. ALL new front load washers and dryers are stackable. i need to be told if they are before i get there as i may need help to remove dryer to get at washer."
MaryAnn P.
Oct 2018
Fridge, Freezer or Ice Maker Repair or Service
After listing online I needed service. I got a immediate call back, within a minute. As the other company I tried to locate called the next morning...
MARK S.
Sep 2018
Fridge, Freezer or Ice Maker Repair or Service
We hired Jim to fix our Whirlpool Duet gas dryer. Jim was prompt, courteous and professional. He was able to diagnose the burned out board quickly. The part was not readily available, but Jim was able to track one down and had the repair completed within the week. He explained the costs up front and kept to the original estimate for the work. I would definitely hire Jim again.
Jeffrey G.
Aug 2018
Fridge, Freezer or Ice Maker Repair or Service
Licensing
State Contractor License Requirements
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FAQ
A-Authentic Repair is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Sunday: 8:00 AM - 8:00 PM
A-Authentic Repair accepts the following forms of payment: CreditCard
No, A-Authentic Repair does not offer free project estimates.
No, A-Authentic Repair does not offer eco-friendly accreditations.
Yes, A-Authentic Repair offers emergency services.
Yes, A-Authentic Repair offers warranties.