ABC Plumbing, Sewer, Heating, Cooling, & Electric, Inc.

Need schedule tune up. I work overnight. I have to get up early in the morning for them to come by and they never show up. They claim that they called me twice. They did not is this the worst company ever this is the third time that they did this to me. I need proper sleep so I am able to function at work. This is very inconvenience for me the worst company ever. I can?t believe I pay a monthly fee of almost $20 for nothing. What a garbage company.

Worst experience I have ever had as a homeowner. Water softener installed incorrectly and a $20K furnace and AC unit also installed incorrectly. The warranty repair to fix the furnace was also done incorrectly. Their customer experience representative has been very dismissive and does not respond to my requests in a timely fashion. I still have a leaking drain that has not been fixed for over a week. There is nobody to contact callling their phone number and no ability to transfer phone calls which is ridiculous and no way to speak to a manager. This company is a 0 star company and I would never recommend their services to anyone. Stay away!!!

Negative 100 stars!!!!!!! First time I dealt with ABC was having my hot water heater replaced, the person who came measured wrong and we ended up getting the incorrect water heater! It?s a rental unit and because of his ineptness the tenants went without hot water for a week!! I had a leaking toilet, they charged over 1000.00 to reset it, it still leaked!! In October of 2023, a tech from ABC came to check the AC units and punctured one of them. The tech said they would replace the unit! That changed to repair the unit! They came to repair the unit Wed. May 22, 2024! It stopped working today Sept. 11, 2025. They wrecked an air conditioner that worked perfectly, and didn?t repair it well. Offered to come today but would charge me! They are overpriced, and their techs don?t know what they are doing!! The are total rip-offs, go anywhere else!!!! Worst company ever!!!! A rep from ABC will answer this with a generic call us so we can resolve it, I did call, you did not resolve it!!

terrible company. they purposefully deceive and overcharge! to add a drain to a new sink, $2000 and it leaked two days later. They spent two hours doing this and that included a one hour trip to the hardware store for a $5 fitting. I bought the all of the hardware as well! Plumber came out and said it was a $300 job.they also tried to push a HVAC service contract on me. I should have looked at the Better Business Bureau... "F" rating , so many complaints of the same shady business! check for yourself before hiring these thieves!

Very professional and knowledgeable. Was respectful of our home. Got the job done efficiently and correctly. Would call on him again to do work in our home.

The ABC team does a great job. We recently used ABCâ s services to replace our furnace, air conditioning, thermostat and humidifier. Lauren was very knowledgeable and provided next day replacement options for our consideration. The installation team and the service team are fabulous. Thank you ABC!

We have abc to take care of our air conditioning and furnace for five years snd the service has been great

Awesome work replacing some valves and pipes. Everything works great and looks very clean & well cared for.

My spouse and I needed a whole-house humidifier. The lack of humidity was taking a toll on us, big time. ABC Plumbing responded to my inquiry in minutes and scheduled a technician for the following day. (!) Luan arrived promptly and conducted a professional assessment. A plumber (Thomas) came out the same day to install a water line above our water heater. Then Luan returned and installed the humidifier and provided a very comprehensive overview of the do's and don'ts (e.g., get the filter changed yearly). The entire experience was phenomenal. The communication from ABC Plumbing is unmatched. I love that they lot respond to inquiries so quickly and communicate updates regarding the techs' ETAs, etc., even when extremely busy. It is often quite difficult for me to find professionals and/or companies who are reliable and who communicate properly. I feel this one of ABC Plumbing's strongest assets. It is so disheartening when other professionals fail to show up to appointments or worse, communicate poorly and dodge your repeated phone calls. I'm only 36 and I'm already burned out from that scenario. ABC is beyond solid and we will definitely be reaching out to them in the future! I love that you lot respond to inquiries so quickly and communicate updates regarding the techs' ETAs, etc.!! It is so very difficult for me to find people/companies who are reliable and who communicate properly. I feel this one of ABC Plumbing's strongest assets. It is so, so disheartening when other techs flake on appointments or won't call you back or only tell you half the story. I'm only 36 and I'm already burned out from that. ABC is solid!!!

Great company! Reliable and accurate !

This company sent out their so called technician Adam and after he was here for 15 minutes, he came in and told me that I needed a whole new unit and air conditioner . He also told me that it would cost $7940 and that my warranty was up. After I told him that I needed some time to think about it, he finally left. I called another company and they diagnosed the problem and told me that my warranty didnâ t expire until 2025. They were able to fix everything and get the air conditioning up and running and went over the whole system and I was only charged $960. This company ABC is out to rip people off and get rich quickly it seems. Stay away unless you want corked in the Colin as this company is a lying ripoff that shouldnâ t even be in business..! The technician also left my outside unit apart and never put anything back together before he left.. Incompetence is what you will get with ABC...!!

ABC plumbing is horrible. I had them come out to snake my toilet. They made it worse. Charged way to much money 3 times more than someone else. Said they would be back in 2 days to put camera down pipes.. come to fi d out they do not even do that but charged me in advance for it. They offered 90 day warranty but can never get them to come back.

Melanie, who is the Customer Experience Specialist at ABC Plumbing called me and started the phone call by saying what happened was totally unacceptable, there is no excuse for it and she apologized on behalf of the company and that in the span of her working there, shed never accept it and said she would be refunding me. No refunds have gone through as promised and Im sick of reaching out to them. The only reason I worked with them is because they had a Google Guarantee. I asked to speak to the Supervisor multiple times and nobody got back to me for more than a month. I called them on at least 3 separate occasions to flag the issue and they frankly dont care. The wax ring needed to be changed which is a job Ive had done with another Google certified company with no issue in the past. That is why I chose a Google certified company this time around because they are supposed to be trustworthy. Its supposed to be a very simple process. The company I previously worked with wasnt coming out to high rise units so I had the misfortune of booking an appointment with this company, ABC Plumbing. The ONLY reason I selected them is because they had a Google guarantee and were promising they had the soonest availability. They were supposed to be trustworthy and reputable, since they are certified. What a joke. When Melanie, who is the Customer Experience Specialist at ABC Plumbing called me weeks after the fact as I mentioned, she confirmed the plumber that came out did not follow company policy at all. The company policy dictates that clients are provided with options on how to proceed with the issue a plumber diagnoses and is supposed to be approved by the customer before any work is conducted. I was not in the unit. I had no idea what he was doing. The way he conducted his work did not meet company policy and the company 100% accepted the error. Melanie told me she would be refunding me. No refunds have gone to my credit card to this day. Even reaching her took over 2 months of me calling the company and demanding answers of what took place and asking for a supervisor to call me. There was ZERO transparency of what was taking place. He did not provide ANY details of what he was doing. I had 0 knowledge of the process, materials that were being used in my own home. Absolutely no mention of the work that would be conducted, how long, no materials, no brand, no warranty, no upkeep like absolutely nothing about what he was doing even though he charged me $700. I just received an alert for the credit card charge on my phone. I was not even sent an invoice for the work he was doing. Almost 1k was charged to my credit card with no invoice being sent to me, no proof of work or any information given in terms of what he was doing since I wasnt in the unit. I wasnt informed about anything throughout the entire process let alone warranty or upkeep. I called him demanding he send me an invoice for the amount he withdrew from my credit card detailing what he actually did. It was only AFTER I requested an invoice that I was sent one. This is the only company Ive worked with where I had to call someone to receive an invoice for a charge on my credit card statement with no proof of work or service. In light of this horrendous experience, I will never be working with this company ever again and they should not have the Google verified seal cloaking them as a customer-service oriented, reputable or trustworthy company which is what most people assume when you see the Google certified stamp of approval on Googles listings.

Work on the customer part. Speak to the time that they provided

Don't know