A Better Plumber

JM came out and installed a new hot water heater as well as a whole house water filtration system. He was very professional and answered all our questions including showing us how to change the filters for the new system. We will definitely be using this company for any future projects!

I contacted "A Better Plumber (Formerly A Better Sewer Inspection)" recently and they provided my with text reminders which facilitated and solidified when they would be coming out to check my sewer 3 inch-4 inch drain from inside my home all the way to where the city 10 inch sewer junction was. This was approximately 95 feet from watching the video sewer inspection. KC Collins (Carlton but goes by KC) arrived on time (perhaps even early) and rang my door bell, introduced himself and was careful of his surroundings within my home. KC, from the time he arrived to the time he left, was courteous, conscientious, knowledgeable, friendly and willing to do whatever it took to understand what the issues were and how to correct them. This young man was detailed in his dissemination of information with regard to the concerns he found whilst scoping my drain from the home to the street explaining each aspect and each finding as he conducted his manual scoping. He not only did not rush the work (he did work efficaciously the entire duration of his visit), he truly enjoyed the work he was providing me the customer with. KC even made some friendly small talk while he was scoping and explaining some of the blockage flow issues with my sewer drain 3-4 inch pipe which kept me at ease and made me feel relaxed during this process. KC contacted the office numerous times to communicate and schedule follow up Hydro Jetting in a few days and was able to get me scheduled in quickly without hassle. My only criticism is that your company could not locate a machine with cloning/replicating capabilities to fabricate more KC Collins employees as he was simply the best employee a company can employ with superior work ethic, genuineness, friendliness, sensitive to the customer needs, and present in the moment (he was focused on the work!). Most importantly when I was explaining and going on and on about the issues I was having with pluming, toileting not working right, KC actively LISTENED to me! He let me finish what I was saying and did not interrupt me and then rephrased what I said to clarify to make sure he understood what my issues with my sewer and toilet were. That is a rare thing in this day and age. KC is an excellent reflection of what an employee or representative or even face of a company should embody. I encourage the owners/managers of "A Better Plumber" to do one or many of the following: Give him a raise, promote him, make him a trainer with increased pay for doing so, but most importantly retain him any way you can ethically. I have conducted business with many company's/employees over the years and it is quintessential that your "front line staff/employees out in the field" reflect in a manner that is befitting of your philosophy, credo, motto which KC does in spades. Sorry for the rant/rave, however I feel that if you have read this far please consider this company and KC or KC type employees that this company offers to suit your plumbing needs. -Noah (July 29th, 2022).

Good job

DO NOT USE IT! Worst experience I have had with a contractor. Within 3 minutes of being on the phone with the owner (Jeff) was threatening to sue me. I had already paid him a 9k deposit a day before, and he was demanding the full payment for completed work while his guys were still in my basement working (and who would not be done until 4 days later). I was not happy with the concrete work but that did not matter to him. He said the warranty would cover it. Why would I trust the warranty of someone who did not care if I was satisfied with the work in the first place? I asked for line item on what I was paying 19k for and he refused to give me one. These guys are clearly scammers who just want as much money as they can get from you. I have got less respect from a company. This is my 2nd negative review ever! Hopefully, karma catches up to these guys.

Technician Gage just left our home. He is one of the most pleasant young men to deliver services at our home - ever! He is the epitome of a professional - polite, knowledgeable, efficient and tidy. I could not have been more pleased! He is more than a "cut-above"; he is one fine young man and a great plumber as well! I don't usually do this but I asked him to do me a favor upon his leaving: "Please call your mother and tell her she did a wonderful job in raising you!" You will do well to call A Better Plumber and ask for Gage.

New sink working good.

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Very professional, cleaned up well after project.

Russell did a great job and was very courteous. We will definitely use them again.

On time and quick

After having a bad experience with a Home Advisor contractor, I decided to try one more contractor from this site. In the past, Iâ ve used this site and was very satisfied. Iâ m glad I did. I had a great experience hiring this company . Technician Liberty explained my issue and the solution in simply terms.. The price he quoted me aligned with the price my friend who is a master plumber had told me this job should cost. Due to him being employed full time his schedule would not allow him to do this work. Libertyâ s customer service skills were outstanding!! He was on time or a couple of minutes early whenever he came to my house. I will definitely recommend him and this Company. Iâ m planning to call them in the future whenever I encounter plumbing issues. Great job Mr Liberty !!! Your company is fortunate to have employees like you!! Great job Mr. Liberty!

Israel was right in time, friendly, helpful, knowledgeable, funny, polite, and quick. Not sure what else he could have done other than the dishes.

I had a major blockage problem involving replacing sewer line. Liberty and the team took care of the problem promptly and efficiently. I would definitely recommend them and use them again.

Chris and Brian came out and ran new lines for main floor laundry. They were so wonderful, and very patient with all my questions. Very professional job! I highly recommend this company!

Very expensive

Pricey. $350 to snake drain from the kitchen.

Great communication and good quality of work

They re-routed plumbing from a clogged line to one that was unclogged thereby saving me the cost of digging up the back yard. Great job

Knowledgeable and straightforward with what was needed. Did not try to oversell me with repairs. Chris was a great serviceman.

Great! Clearly explained the problem, worked fast and clean.

Prompt response but very expensive for replacing pipe.

Vienen rápido

Thank you for your speed, knowledge, and support.

Dominic did an amazing job, quick, efficient, and professional. Will definitely hire again for any other plumbing issues.