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About us
ACE Solar is a company comprised of industry veterans. Born from experience and adapted to providing the highest level of quality, satisfaction, and value. We know how to get the job done on time and on budget. Together, we've installed over 1,000,000 solar panels! We've taken our combined decades of experience and formed a team committed to service, quality, and value. Call today to get your custom project started!
Business highlights
11 years of experience
Services we offer
Solar Panel Installation, Solar System Repair
Amenities
Free Estimates
Yes
Warranties
Yes
Reviews
3.95 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 20% | ||
| 0% | ||
| 0% | ||
| 20% |
Filter reviews by service
Showing 1-5 of 5 reviews
Ward B.
May 2023
Solar Panel Installation
Initially working with Ace Solar was one of the best companies. Their communication and perceived knowledge were head and shoulders above the rest. The problem comes in when you add a battery to the system. Ace Solar seems to be flying by the seat of its pants. The batteries failed within 3 months, then failed during 4 more installs, and have continued to fail 16 months later. Ace Solar seems to be stalling until the warrant period ends. It took them more than a year to get someone out to look at the installation. Bringing Solar Edge to look at the system Ace Solar installed. They found that the system was misconfigured causing multiple battery faults. The wiring was substandard, probably causing the batteries to fail during power outages, and they found that multiple wires had not been connected (for control of the batteries). I met with the Owners of the company and was offered a plan to go forward. That plan did not last a week before Ace Solar changed it and changed their portion to deliver. The system has failed during 100% of the power outages this year. The system stopped charging multiple times in 2023. The system has never operated a whole during the Mass Connected Solutions season. Ace Solar will repeatedly say not their fault, but the configuration, correct installation of Gauge of wire, and connecting batteries are 100% on Ace Solar. So year 2 we are waiting for Aces Plan. Ace was a great company to work for with Solar, but beyond that, they are learning with your money. Note the other system they installed with batteries, had multiple issues. Their installers repeatedly told me how the other customers were frustrated. So go with another vendor if you have a non-standard Solar install. Otherwise, just do not look to see if your system is working (Ace Solar's advice to me) and all will be good.
Response from ACE Residential Solar, LLC
"Ward, as we have been discussing over the past months, we are equally frustrated with the way things have gone with the battery equipment and more specifically, the manufacturer and their response to this issue. It is good to see that in the meantime the solar arrays energy production has performed better than expected. As you are aware, we arranged a site visit scheduled with a SolarEdge Technician to diagnose this issue further. SolarEdge informed us all that the firmware updates were successful and the system is working as it should be. More recently, they informed us all that the equipment did in fact have a manufacturer's issue and they are processing your warranty claim. We had been affording for a while to get a SolarEdge rep onsite so that they can check the inverter and battery behavior. We are not seeing any issues on the monitoring portal currently as there are no alerts. If we have to change or verify any battery charging and discharging settings, SolarEdge support is the ONLY party that can complete those steps now and in the future. We understand your frustration and will continue to be in touch with you as we work with the manufacturer to resolve any confusion."
Scott C.
Nov 2019
Solar Panel Installation
Response from ACE Residential Solar, LLC
"Thanks for your review, Scott!"
Tom A.
Nov 2019
Solar Panel Installation
Not many outfits are interested in doing small jobs. ACE was very accommodating.
Response from ACE Residential Solar, LLC
"Thanks for your feedback, Tom. It was great working with you and we're happy to help!"
Anthony S.
Jun 2018
Solar Panel Installation
Corey and everyone else was very helpful
Response from ACE Residential Solar, LLC
"Thanks for your review, Anthony. Glad we could help you get running on solar power!"
Francis F.
Feb 2018
Solar Panel Installation
very concerned about the details.......gave advice and options I never realized were possible that made my Solar conversion more efficient and esthetically pleasing. Corey is outstanding.......with me all the way from design to start-up......very satisfied
Licensing
State Contractor License Requirements
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FAQ
ACE Residential Solar, LLC is currently rated 3.9 overall out of 5.
Monday: Open All Day
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Wednesday: Open All Day
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Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Yes, ACE Residential Solar, LLC offers free project estimates.
No, ACE Residential Solar, LLC does not offer eco-friendly accreditations.
No, ACE Residential Solar, LLC does not offer emergency services.
Yes, ACE Residential Solar, LLC offers warranties.