A Chimney Expert, LLC

"Wow! We are very surprised that Mr. K[Consumer name withheld at their request], has written such a scathing review! First, he fails to mention that the scaffolding which was erected was just over 40 feet high and which took 3-4 guys one whole day to erect. We inspected his chimney and it was clear that the tree branch is what knocked off and damaged his chimney cap (prefab). We suggested that he phone his insurance company to see if they would cover the cost for the cap and in addition, replace his chase cover. This is not fraud. If an Act of God damages a chimney, the insurance companies will cover the cost to repair the damage. Clearly, he did not understand what we were proposing. Mr. K[Consumer name withheld at their request] asked us to give him some time to decide which direction he was headed. In the interim, he was calling other companies (while using our scaffolding) for better quotes. Our quote for the $4500 included removing the tree branch, furnish/install a custom-cut chase cover, and furnish/install a new cap. Mr. K[Consumer name withheld at their request] did not contact us for approximately 7 days. He couldn't find another company who could match our pricing. When we scheduled to install only the (cap), on three separate dates, it snowed and/or rained. He also fails to mention that the weather was the reason we couldn't complete the job. His cap was hit by the tree branch which damaged and caused the cap to come loose and fall. We explained that this is something that could possibly be covered by his insurance company. This was an "Act of God". Not a man-made error. Mr. K[Consumer name withheld at their request] was difficult to communicate with. Rarely did he ever answer his phone. It always went to voice mail. This customer could have easily instructed us to remove the scaffolding but he realized the only way to complete the work was by using scaffolding. He is disgruntled because he could not find another company to correct his problem for less money than what we charged. At any time, he could have said, "Remove the scaffolding" but he never did. We asked specifically where we could park the trailer and he advised us to park the trailer right where it stayed until we were finally to remove the scaffolding on a "clear, non-precipitous, sun shiny day. In this case, the customer was way off base and should be ashamed of himself for stretching the facts/truth. As we mentioned earlier, he had full control of whether or not he would work with us or find another company. He could have called another company and we would have NEVER erected scaffolding just to inspect his extremely high and difficult to reach chimney chase/cap. One more thing... he thinks $295 is too much to trim a tree branch which is 45 feet in the air! This customer wasn't going to get on the scaffolding.. it was way too dangerous for him. Well, how does he think we feel when we have to go to extreme measures just to reach a chimney top!"

"Thank you for your review. Our work is specific and can be very dangerous. Thank you for noticing."

"We are very sorry that Mr. H[Consumer name withheld at their request] feels we were less than professional. His appointment was made the same day he requested assistance. Our inspection found not only that he needed a cap, but more importantly, his fireplace flue liner was coated with third-degree creosote. Third degree creosote causes chimney fires. We had to treat for a dangerous third degree before we could move forward. We can not return earlier than three days once the third degree was treated. We informed him of areas of his system which should also be considered for corrections. We stopped a potentially hazardous condition for this customer whose house could possibly have had a chimney fire. We were extremely professional, courteous, and timely. We prevented a potential home and life-threatening situation. For that, you would think this customer would be grateful."

"Thank you for your review. It is very much appreciated. We work hard to earn good reviews. Again, thank you."

". Thank you for your review and thank you for acknowledging our hard work. It is very much appreciated"

"This customer was aware of our prices before we made an appointment with him. He indicated that our prices were lower than our competitors. We are not sure why we got this poor review because he was extremely gracious, grateful, and even gave the technicians a tip!"

"Thank you for your review. We are very much appreciative"

"We are so very sorry that Anita has had what she thinks is bad service. Unfortunately, often times when people give a bad review the reviews are embellished. There were several contractors involved in this scenario. Unfortunately, our customer confused us with another vendor who actually muddied the waters which caused serious confusion on the customer's part. We offered to refund her what was our part of the job. The other contractor dropped the ball and we were blamed"

"Unfortunately, we are not aware of any circumstance with scheduling conflicts with this customer. We are glad, however, that we were able to be of assistance"

"Unfortunately, we are not aware of any circumstance with scheduling conflicts with this customer. We are glad, however, that we were able to be of assistance."

"Thank you for your review. We work hard to earn 5-star reviews."

"We only service wood-burning fireplaces and chimneys. This customer was advised of same. It was not noted that her fireplace system was gas until we arrived. We are not certified for gas-burning fireplaces and we referred this customer to our gas appliance expert. Apparently she never phoned him."

"Thank you for your review. It is very appreciative."

"Thank you Linda for a great review. We work hard to earn a 5-star rating."

"We ALWAYS quote our services separately. Safety inspection is one fee and the chimney sweep is another fee. We do not take a customer's order until we are certain the customer understands our charges. In most, cases, we ask the customer if they understand how our charges work. Once the customer acknowledges same, we move forward with scheduling an appointment with the customer."

"Thank you for your great review! We never vary from our quotes once we have confirmed with the customer. This customer obviously understands and sees exactly how we work. This review is so appreciated."

"We have two and three men crews. Each person on the crew can explain repairs to the customer."

"Thank you for your review. We try to ensure that you get a great service for the money tendered. Sorry that the value for money was only a 3.0. We will try hard to correct a 3.0 rating."