Higher Standard Service

"Thank you for sharing your experience, we appreciate all feedback any customers will write a review for every experience they have with us. Higher Standard Service, is well-qualified, insured, licensed, and bonded in our trades and offers only the best outcome in our service's value. We have ample experience in all aspects of the trade and do not send out any "green" techs, only the veteran, experienced, and licensed techs will be sent out to lead a service request. So you can rest assured knowing that with us you are always going to receive the right person for the job."

"Thank you, for taking the time to share to your experience and feedback. This is a great example of how every single service should be handled. Communication is number one priority for us, and we want you to get answers to all of your questions. All pricing is offered upfront and Itemized receipts are required to bill you out, We are only able to send a quick receipt after payment but can send out a full itemized receipt within 24 hours of job completion. We want for only 5 Star experiences, we strive to be honest, upfront, fair and respectful to everyone. We are also very reasonable and always want to hear your concerns before service completion if you are ever not satisfied with your service or feel it was unfair we urge you to let your technician know exactly how you feel and they will do what is appropriate and offer anything we can to ease your concerns."

"(update to our reply): It been brought to my attention that your email is incorrect in our system, we took it from the info you entered on here. The original receipt email bounced back I tried to reach you by phone and left a message but did not receive a call back. Your itemized receipt is available if you can reach us so we can get the correct email. Higher Standard Service Original Comment: All invoices are itemized, we cannot bill you without an itemized invoice. I actually remember our visit clearly, due to cell service I could not get an email receipt sent right out to to and I forgot to try again later that day. I apologize. Next time if something like this were to happen you could always just give a call and anyone in the office can send that out. After seeing this review I sent out your receipt with a message of apology."

"Thank you for your feedback, it is true that really nothing is cheap anymore, we do follow the market and monitor what competitors are charging we always try to stay competitive, but we do use the best of all materials, products, and supplies and treat all jobs as if it were our own home. It is very important to us that you feel like you received a fair price and a high-value service."

"Thank you for your time, business and feedback. Communication, competitive priced high value service, and customer satisfaction are our biggest concerns. We treat every customer like family and treat each repair as if it were our own. With Higher Standard Service, you are getting a Higher level of expectations with higher quality parts and supplies, at the same competitive rates as most others in the regional market."

"Thank you for taking the time to share your experience. We greatly appreciate your business and value all customer feedback. It is our general practice to be very honest, upfront, and to offer explanation of all services as we complete them. We constantly check market value and competition rates to keep our prices in a competitive fashion. We are not always the cheapest, but we do offer more value for your money in each service and offer longer warranty than any competitor."

"Higher Standard Service always maintains contact with the customer leading up to, during, and after the job. We understand that your time is important and we respect that. All of our services are scheduled with a one-hour window time frame of estimated arrival (i.e. 9am-10am) if for any reason the technician is running later than (10am) the customer should receive a phone call no later than 30 minutes from the window start time (9:30am) notifying them that they are late, and letting them know the revised expected time of arrival. At that time the customer has the opportunity to reschedule, or even cancel the service all together for no charge. We cannot always control our ability to arrive on time, but we will always communicate fully with our customer."