AJ Window and Door Solutions, Inc.

"Please advise: This is the fifth one-star review that we received from this customer (some were deleted, while others were under her own name, or under a fake name (Kay Emerick), or under as Bethlehem Properties), despite working alongside her, keeping open communication, and going beyond what our small family-owned and operated business offers (ex. cleaning her gutters that were built up with moss, algae, and leaves). During the first project, several contractors walked off the job, but as a small business we took it on and addressed the issues thoroughly; however, she gave us a one-star review. Some time later, despite "how bad we apparently were," this customer came back to us with her most recent project since we were professional and our work was quality. Throughout the whole process, we encountered several one-star reviews that degraded our business, despite answering her calls, e-mails, text messages, addressing issues and sending roofers out there multiple times to ensure the roof was to code, the work was quality, and up to the customer's standards. This customer used these one-star reviews to get our attention and move ahead of other customers; we'd told her that it would take 6-8 weeks to get her project done due to our schedules and commitments with other customers--we finished it between 4-5 weeks. Furthermore, the customer scrutinized and used ChatGPT on areas that were split between her property and a neighbor's, which they had no association with our work nor did we have permission to work on their portion of the shared roof. She called out our employees by name, despite them taking full responsibility and priority that her standards were adhered too--she challenged our roofers on code (which was ChatGPT'd), and days later the roof that was apparently not to code was passed by their city inspector. Our contracts and our warranties are written out and are followed precisely. As mentioned before, this customer was a previous customer--our contracts and warranties have not changed between the span between projects. As a small business, we care about the integrity of our quality and our workmanship, ensuring that we are fair and uphold our end of the project to meet the standards of code as well as the customer. This customer, unfortunately, will never be satisfied and continue to degrade our small business even though we took extra measures and trips to meet her own standards (and her AI'd code enforcement inspector--ChatGPT)."

"Thank you Steve. It was our pleasure working for you."

"Thank you Gary. It was a pleasure working with you!"

"Thank You Minette. Enjoy your new doors and windows!"

"Thank you Dorian. It was wonderful working with such nice people as you and your husband."

"Thanks Russell. It was a pleasure working with you."

". Thanks for the great review, Freddy."

"Dear E.M., Thank You for the high ratings.. We enjoyed working with you too."

"Thank You Ellen. It's a pleasure having clients like you. Enjoy your new roof. Tom"

"We are sorry to hear that you had a negative experience with our business concerning your roof installation. As a small family-owned and operated business, we take pride in providing quality service to our customers, and we are deeply sorry that we fell short in meeting your expectations. After reviewing your contract and our service records, we can confirm that we met all the obligations outlined in your contract and provided additional services on work outside of the agreed upon terms in a timely manner (48 hours) at no cost to you. Your feedback is important to us, and we are committed to making improvements to better serve our customers. We value your business and hope to have the opportunity to provide you with a more positive experience in the future.. We have one of the best roofing crews in the state of Pennsylvania. Very little service issues and we take no shortcuts on installations. Read below to see other reviews. 6745 customers with 7 unsatisfied customers is an approval rate of 99.89%"

"Thank You Shaina. It was our pleasure having you as a client."

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"Thank you for the great review. Enjoy your new windows. Tom."

"The issue here is not the workmanship or quality of the materials. The leak issue is from a skylight on the roof. We recommended having the skylight replaced, to no avail. We tried flashing around the skylight and even built a cricket around the skylight. Until that skylight is replaced, the leak will exist. We have been short staffed since a GOVERNORS SHUTDOWN in March and we do our best at returning calls."

"Thank you. Enjoy your new windows!"

"Thank you for the nice review. Enjoy your windows!"

"Thank you for the review. I pray that all your staff and occupants stay healthy during this coronavirus pandemic. God Bless."