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ARC Water Damage

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12 Years In Business

Company Details

  • Bilingual

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Contact

3327 Mount Diablo Boulevard
Lafayette, CA 94549
http://bayareafloodrepair.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Service Details

  • Residential Work

Areas of Expertise

  • Water Damage Restoration
  • Mold Remediation
  • Hazardous Waste Clean Up
  • Mold Containment
  • Dehumidification
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.5
10 Verified Reviews
  • 5
    9
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    1

Highly rated for

  • Quality
  • Customer Service
Showing 1-10 of 10 results
0.50 Val F. Walnut Creek, CA
2/1/2024

This company is terrible. After receiving an original estimate based on 3 to 6 hours of work, I hired them they came out the next day to do the work, and after a completion of the work in 2.5 hours, they presented me with a bill for more than the original estimate. The workers arrived late and ill prepared. They had to leave to go get supplies to do a basic job, once they returned, they worked for a while then left for lunch. Once they returned again they completed the job in 2.5 hours. The bill I was presented after completion of the job was for $800 more than the original estimate when asking about the difference in price, there was no explanation given I was told it was â â timing Refused to pay the inflated bill and we finally settled on the low end of the estimate which was still outrageous. After talking to Nina in the office there was still no explanation given she requested that I wait to write a bad review until she reviewed my job which I did, which made no difference. She also said she would be sending me a refund check for the cost of a fan that I was charged for that was picked up by the plumbing company That has not happened either. I would never use this company again. I would never recommend them to anyone. They are dishonest thieves.

4.5 J.f. L. San Jose, CA
11/17/2020

none

Response from Company:

Thank you, Lue, for your review!

5.0 Pat V. Walnut Creek, CA
8/21/2020

Nina (phone person) was great with communication and working with us. Tyrone and Jesse were polite, made sure they cleaned up when they were done, and deserve medals for what they cleaned up under our house.

Response from Company:

Thank you for the wonderful review Pat!! Hope you have a great weekend. Stay safe!

5.0 Kiely K. Los Angeles, CA
8/21/2020

Communicative, on time, clear and responsive on all fronts. Nina was quick to get back to us each time a question arose and helped us take good care of our tenants while the did water abatement and treatment at our Martinez townhouse.

Response from Company:

Kiely, we really appreciate your business and your review. Thank you so much! You were a pleasure to work with.

5.0 Suzanne E. Lafayette, CA
8/18/2020

ARC Water and mold services was a very good service to work with. They understood the scope of the work needed. They worked with my Schedule and weâ re able to then complete the job in just a few days. They were at all times professional. They completed job on time and Left a clean project for the next phase. I was very pleased with office Contact who worked closely with my homeowners insurance company. I would definitely recommend ARC Water Damage.

Response from Company:

Hi Suzanne. Thank you very much for your review. We appreciate the feedback and glad we were there to help!

5.0 Carrie H. Null, CA
7/23/2020

5.0 Rochelle P. Berkeley, CA
7/15/2020

Have used ARC twice and was pleased with the work. Both times Tyrone was the conscientious technician who is also pleasant. In addition, they are responsive in answering calls which is important to me.

Response from Company:

Thank you so much for the nice review Rochelle! You too have been great to work with and I hope you do not have to deal w/ water damage again.

5.0 April P. Bay Point, CA
7/2/2020

They showed up when they said they would for the estimate and the start of the job. Answered all my questions and cleaned up very well when the job was complete.

Response from Company:

Thanks again, April, for your business and such a nice review. We appreciate you!

5.0 Marcella D. Hercules, CA
6/9/2020

ARC did a wonderful job and will use them again if needed

Response from Company:

Thank you very much for your review, Marcella. It was a pleasure working w/ you!

5.0 Pete K. Brentwood, CA
3/30/2018

The customer service from start to finish was excellent.

Response from Company:

Hi Pete! I never responded to your review, so thank you very much!

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