ARS/Rescue Rooter Wilmington

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Corporate Account

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53 Years In Business

Company Details

  • Bilingual

Contact

Serving You Locally
Wilmington, NC 28405
ARSWilmington.com

Hours

  • Mon: 7:00 AM - 9:00 PM
  • Tue: 7:00 AM - 9:00 PM
  • Wed: 7:00 AM - 9:00 PM
  • Thu: 7:00 AM - 9:00 PM
  • Fri: 7:00 AM - 9:00 PM
  • Sat: 7:00 AM - 9:00 PM
  • Sun: 7:00 AM - 9:00 PM
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • General service, ac repair, and new installations or replacements
    • Home air conditioning & heating maintenance and tune-ups
    • Indoor air quality accessories
    • Furnace or Heat Pump Installation, repair, or emergency service
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Trip Charge May Apply
    • Credit Cards Accepted

    Ratings

    4.4
    52 Verified Reviews
    • 5
      41
    • 4
      6
    • 3
      0
    • 2
      1
    • 1
      4

    Highly rated for

    • Customer Service
    Showing 1-10 of 52 results
    5.0 Dan B.
    2/18/2025

    Markus was awesome! Very knowledgeable and thorough. He knew what he was doing. Markus was also very courteous and respectful. Awesome job!

    Response from Company:

    Thank you for sharing this incredible review with us! It's fantastic to hear that Markus provided such outstanding service. Thank you for choosing us!

    5.0 Beverly T. Leland, NC
    10/11/2024

    Chad came out the same day and did a very thorough analysis of the inside and exterior heat/AC unit. He changed the filters and all his recommendations to both me and with my husband on the phone as well about his concerns. We value his expertise and we are very impressed with this company. Glad we made the decision to switch to ARS.

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    5.0 David H. Wilmington, NC
    8/24/2024

    Service repairman was professional and polite. Did a great job and fixed it quickly

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    5.0 Tracy C. Leland, NC
    8/17/2024

    Timothy was very professional . Great service all around!!

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    5.0 Brian G. Wilmington, NC
    7/9/2024

    Issac explained everything and why we were having trouble.

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    0.50 Wendy W. Giddings, TX
    6/29/2024

    After a arrival time frame of 10-2, They showed up at 5pm. There was no update on delayed time frame until 2:30.

    Response from Company:

    We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Lucy, a call on 910-796-3993 at your convenience.

    2.0 Stephen H. Midway Park, NC
    6/12/2024

    I was told that they would install on Monday then it changed to Tuesday , they showed up Tuesday and started install , damaged my wall when the had to cut the hole bigger for air handler, the tech couldnâ t cut a straight line , never framed up the opening just put the air handler in , damaged my wall while installing the thermostat . Never finished the install Tuesday , because a faulty breaker and only have one electrical for the company and he couldnâ t come back . Gave me two window untits for the night , showed up Wednesday to finish never did a systems check and forgot to turn on out side breaker , so a tech had to come back that evening , sent sever ppl out threw out the week to try and fix damage . Never fixed properly. Spoke to every manager in the company , no one talks to each other . Just a loosy experience and would not do it again . Oh and first quote was 11k then 85 and then 7k . How do u have 4k markup . How many ppl do they screw over . Yes I have a new unit but quality and management . NO GOOD

    Response from Company:

    We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Lucy, a call on 910-796-3993 at your convenience.

    5.0 Rhonda K. Jacksonville, NC
    2/16/2024

    Always exceptional quality services

    5.0 Frank W. Leland, NC
    11/24/2023

    Good Job! a little pricey, but overall great job

    5.0 Amy D. Leland, NC
    11/20/2023

    The technicians are always very friendly and knowledgeable. They take the time to explain the process. We use them for our HVAC preventative maintenance, repair and purchase.

    Photos

    ARS/Rescue Rooter Wilmington
    System Installation

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