ARS / Rescue Rooter Durham

4.33 |7 Verified Ratings
Write a Review

ARS / Rescue Rooter Durham

4.33 | 7 Verified Ratings
Write a Review

919-493-1407

5200 Old Chapel Hill Road
Durham, NC 27707
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ARS / Rescue Rooter Durham


Making it work, making it right.

ARS is a trusted service provider in heating, air conditioning, and indoor air quality. Our courteous HVAC technicians are available 24/7 to provide you with expert service and repair. Our Comfort Advisors are ready to help you make the most effective installation or replacement decisions based on your home comfort needs. We are licensed and insured Estimates provided before work begins Major credit cards accepted. 100% financing with approved credit Residential and Commercial

Service Area

  • Greensboro
  • Winston Salem
  • Durham
  • High Point
  • Chapel Hill
  • Burlington
  • Kernersville
  • Oak Ridge
  • Pittsboro
  • Mebane
  • Summerfield
  • Morrisville
  • Carrboro
  • Hillsborough
  • Colfax
  • Jamestown
  • Bahama
  • Walkertown
  • Clemmons
  • Elon
  • Thomasville
  • See All >

Services Offered

Air Conditioning
  • Central A/C Install
  • Ductless Mini-split A/C Install
Heating & Furnace Systems
  • Heat Pump Install
  • Electric Furnace - Install

Areas of Expertise

  • General service, ac repair, and new installations or replacements
  • Home air conditioning & heating maintenance and tune-ups
  • Indoor air quality accessories
  • Furnace or Heat Pump Installation, repair, or emergency service

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 1972
Memberships & Affiliations
  • BBB - Better Business Bureau
Screening
Corporate Account. View Details

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Business Overview

Community Involvement

Tim Tebow Foundation

 

Corporate Account

This Pro is a corporate account and has not been screened by HomeAdvisor.

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Ratings & Reviews
ARS / Rescue Rooter Durham

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-7 of 7
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0.5   |  08-14-2020
ARS Rescue Rooter has the most unprofessional services that I have had to deal with! First, the technician advised that he would call me between Monday or Tuesday with the price of the repair, due to finding out if my unit was under warranty. However, I never received a callback! I had to callback customer service to find out the details. Once I was transferred a couple of times to different departments, I was then advised, after finally being connected to the parts department, the part was already ordered, not knowing if I could pay for the cost of the repair. However, my unit was still under warranty. The parts technician states we can be out there the following day, I advised I needed to schedule for Friday. The parts representative advised - We can do Friday with no problem - and was unable to provide a time and I would be contacted with a time. I was never contacted with that information. I had to make another call on Thursday afternoon to find out when someone would arrive. I was advised between 9 am and 11 am. I received one phone call at 9:45 am on Friday, stating the technician would be on the way and would call when en-route. Now, the time is 11:06 am, still received no call! I had to call customer service again, phone representative advised, I am sorry you are having to experience this and the technician is coming... Okay, ETA, rep states *I will need to contact dispatch* as if it was an imposition to him! Phone rep stated the tech is leaving Trinity NC and left at 10:05 am and should be pulling up momentarily. As I am typing this, it is 11:27 am, still no phone call or technician here. Please be warned, ARS does not follow through with there promises, very unprofessional, and does not deserve future business from anyone. I have other obligations to attend to, that is why it is crucial for a business to have a business standard of practice! I will not use ARS, Durham, NC again, nor would I recommend them to anyone. RUN!!!!
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5.0   |  
Very thorough. Great Job.
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5.0   |  
Review by in Greensboro, NC
The replacement of my HVAC, was done professionally. It took longer than I expected, but didnt know if it was normal. Their clean up at the end was a bit slack. I would recommend them.
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5.0   |  
Review by in Mebane, NC
Finished the job on time. Only issue encountered was during the follow up.
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5.0   |  
Review by in Greensboro, NC
Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
The installers were very nice, super professional and focused.
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5.0   |  
Sales worker was very friendly. The installers got it done in a day like they said they would. System is working great.
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4.5   |  
Review by in Durham, NC
install people went above and beyond to do a great job
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Showing 1-7 of 7
  Page 1 of 1  

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  2. Verify Insurance
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  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
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  8. Liens Search
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  9. Identity Verification (SSN)
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  10. Identity Verification (Reverse Phone Lookup)
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