A Step Above

4.91 |13 Verified Ratings
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A Step Above

4.91 | 13 Verified Ratings
Write a Review

615-309-1848

427 Enos Reed Drive
Nashville, TN 37210
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Profile
A Step Above


At A Step Above, our company is based on the belief that our customers' needs are of the utmost importance. Our team is committed to meeting those needs. We welcome the opportunity to earn your trust and deliver you the best service. No job is too big or too small for our experienced team. Call today for a quote.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Nashville
  • Franklin
  • Brentwood
  • Thompsons Station
  • Mount Juliet
  • College Grove
  • Spring Hill
  • Arrington
  • Nolensville

Services Offered

Carpet & Upholstery Cleaning
  • Clean Home Carpets or Rugs
  • Clean Offsite Carpets or Rugs
  • Clean Upholstery & Furniture
Flooring & Carpet
  • Carpet Repair, Refasten or Stretch
Tile
  • Clean Tile & Grout

Areas of Expertise

  • Carpet Cleaning
  • Upholstery and Furniture Cleaning
  • Tile & Grout Cleaning
  • Carpet Repairs
  • Pet Treatments

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2017
Memberships & Affiliations
  • Institute of Inspection Cleaning and Restoration Certification(IICRC)
Green Certifications
  • IICRC Certified Technicians
Awards
  • 2018 Franklin Small Business Excellence Award
  • 2018 Expertise Best Carpet Cleaning in Nashville Award
  • 2013, 2014, 2015, 2017 Angie's List Super Service Award
  • 2014/2015 Nashville Busniess Journal Small Business Award
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

Community Involvement

Complimentary Cleanings for the Boys & Girls Club of America

How We Got Started

I chose to work in this industry because A Step Above Carpet and Flooring Care is dedicated to providing honest services. We will not bait and switch or low-ball quotes then up-sell or add on. We will tell you what it will cost and live up to our quote. Our technicians are there to clean, not sell. We generally will give you a rough estimate over the phone when you schedule the job. Upon arrival, we understand you may want to add or remove services and your technician will be happy to go over this with you. Your technician will be honest with you about the best, yet most affordable cleaning options for your family’s needs. Your technician will give you an absolute, firm price before he begins setting up his equipment. We also offer complimentary on-site consultations with a firm, written offer available upon request..

We started in this industry in 2010.

We describe our business as Well established

 

Photos
A Step Above


My Work
1 Projects
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Ratings & Reviews
A Step Above

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 13
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5.0   |  
Crew was very friendly, professional, timely and did a great job.
Response by A Step Above: Afternoon Guy! I hope this finds you well. Thank you for the 5 STAR review and the feedback about the team! We are so glad the service appointment was great and look forward to taking care of your floor cleaning or repair needs in the future! Bobby Harlow 615-309-1848
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5.0   |  
Great field workers
Response by A Step Above: Morning Mike, Thank you for the 5 Star review and the comments about the technicians! We appreciate you choosing A Step Above! Call us when you need us again! Bobby Harlow
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5.0   |  
Review by in Nashville, TN
They were courteous, understanding, friendly, prompt, careful.....I will definitely hire them again.
Response by A Step Above: Hi Patricia, Thank you so much for the 5-Star rating and the kind words about our team! We look forward to working with you again when you have floor care needs in the future. Bobby Harlow.
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5.0   |  
Review by in Mount Juliet, TN
Response by A Step Above: Hi Daniel! Thanks so much for the 5-Star review and the opportunity to take care of your carpet repair and carpet cleaning needs! Thank you for choosing A Step Above and call us when you have floor care needs in the future. Bobby Harlow. 615-309-1848
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5.0   |  
Review by in Nashville, TN
Nice personable professional efficient honest
Response by A Step Above: Hi Roegan, My apologies for the late response! The Holidays have me way behind. Thank you for the comments and review! Thanks so much for choosing A Step Above and call us when you need us in the future. Bobby Harlow
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5.0   |  
Review by in Mount Juliet, TN
Response by A Step Above: Hi Mark! Late Happy Thanksgiving! Thanks so much for the review and please keep us in mind for your future floor care needs. Bobby Harlow 615-309-1848
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4.0   |  
There were two area 3X5 area rugs, one very soiled with cat urine. The company did extra work to insure the ammonia odor was removed. As an amputee they provided help unloading and loading the carpet after cleaning. Overall, a good experience.
Response by A Step Above: Hi Bill, Thank you for the comments about the service for your rugs! The rug with cat urine was very soiled and I'm glad we could get the ammonia odor out! We thank you for the feedback. We will do our best to give you more value on your next service. Bobby
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4.5   |  
Review by in Spring Hill, TN
I was so very pleased with this service--the young man who came to my home was fabulous--you should be very proud to have him in your group jane bryant
Response by A Step Above: Hi Jane, Thank you for choosing A Step Above and for the great comments! We are very proud of our technicians, the fabulous service they provide our customers and our commitment to exceptional service! Please call us again when you have floor care needs and we will work a little harder to earn a 5 Star Review! Bobby Harlow
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5.0   |  
All professional aspects. Will refer and use again .
Response by A Step Above: Hi Lois! Thank you for the 5 Star review and the comments! Please call us when you have floor care needs in the future! Bobby Harlow
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5.0   |  
Review by in Nashville, TN
The guys were friendly, attentive, professional, very careful with my custom made down cushions, pillows and the rest. A pleasure to work with!
Response by A Step Above: HI Donna, Thank you so much for the kind words and so glad we took good care of your 55 year old sofa and 20 year old arm chairs! Please call us again when we can help with your floor care, tile or hard stone needs! Thank you for choosing A Step Above! Bobby
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Showing 1-10 of 13
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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

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