AZ Remodeling & Plumbing, Inc.

The garbage disposal was replaced but the technician damaged the dishwasher hose during re-installation. Right after technician left I had a flood in my kitchen. During the recall visit the same technician denied making a hole in the dishwasher hose. The hole is present by an attachment clump to the disposal. We did not have any problems with leak before the repair of garbage disposal.

I am a member of AHS. My tenant was not receiving hot water. AZ Remodeling sent a tech who recommended replacing the water heater. After the tech sent a photo of the water heater, my husband and I agreed. The water heater is being ordered, but so far I am very pleased with the assistance.

I wish I could give a lower score. This company is a complete joke. Their **Master Plumber** told me he had no idea what was wrong with our water heater and we should get a second opinion. He also broke the water shutoff valve handle and just left it on the ground. The second opinion was from a real plumber and they diagnosed, as well as fixed our water heater, in less than 30 minutes. Also, we had 3 different appointments with AZ and they showed up all 3 times outside of our appointment window. The last time they didnâ t even bother to call. Our appointment window was from 10 am until 3 pm. At almost 4 pm I called them and was told someone would call right back. An hour later they called and said that they could only ever get to our house at 8 am and if we canâ t be there at 8 am then we should find a different plumber to fix our leaking sink. The same one we had been waiting over a week for them to come fix. Then, we have received 2 emails and 2 text messages from AZ, offering a $25 gift card if we leave them a 5-star review! What a joke! They have to buy positive reviews. STAY FAR AWAY!

Excellent!

Exemplary customer service; most of my interactions were with Paul Blanco. Very knowledgeable, excellent communication and follow up. The installer was quick, precise, and very clean a skillful plumber. Thumbs up for AZ Remodeling and Plumbing.

Great to schedule with and work with! Quick and drama free!

They came to fix my disposal. They were unable to fix it so they had to order new disposal. I had to keep calling them to find out when this new disposal was going to arrive. When they finally came to install the disposal, they had some trainee replace it. Which is not a problem. I understand training somebody to do the job. However, the lead technician never looked at the work. 2 days later, I noticed there is a leak. I called the AZ Remodeling and Plumbing, Inc. A week later, they sent somebody to look at the leak. They said they would call the office and schedule a day to fix it. 2 weeks later, I called AZ Remodeling and Plumbing, Inc. AGAIN. This is when they tell me that the sink is leaking, not the disposal. They said that replacing the disposal has nothing to do with the sink leak and if I want them to fix it I have to pay for leak repair service. It is one hell of a coincidence that my sink was not leaking before they replaced the disposal but as soon as they replace the sink, it starts leaking. Terrible company! Stand by your word and fix what you break!

Friendly service on the phone. They prioritized my call since it was an emergency. The plumber came out within a day and fixed the issue quickly. Plumber was polite, professional, helpful, and knew his stuff. Highly recommend.

Steven (tech) was super helpful and resolved the issue as soon as he looked at the garbage disposal.

Went above and beyond what was expected!

Y

Beware! They are extremely disingenuous. The company partnered with American Shield (home warranty company) to replace Evaporator coils for my AC. These guys quoted replacing float switch , plumbing , topping of several gallons of Freon( completely unnecessary). They quoted an outrageous amount to the warranty company and an outrageous amount was extracted from me ( over 800) as their policy is to collect the deposit first. Turns out they were in and out of the property in an hour just replacing the coils. I asked them a detailed invoice, and I am yet to see ( it has been over 2 months). Fraud was filed with the small courts, and I am seeking legal. Do dot let these scums fraud you.

AZ Remodeling and plumbing in Boca Raton are great. Paul the manager who we spoke to on the phone and the technician were professional on time and gave excellent service in resolving my hot water issue in our home in Jupiter FL. We had them take care of other issues in our home over the years and always do a great job. Thank you to a great team.

The technician who came to repair tried to cheat. Not sure if it is the company or technician who is cheating. The technician said compressor is bad and need to replace. I have to pay $1200 for refrigerant and AHS, my insurance paid for the pump and labor. After 4 weeks he came back and said he replaced the compressor. I noticed he spent only 30 minutes, saw only the changing of the fuse and I got suspicious. AC run a couple of days and broke again. Next time he came, I asked him to show me the new replaced compressed and he refused. Since he opened the Fan, I opened the cover on the compressor and noticed it is the old compressor. When confronted, he ran away. I complained to AHS and AHS made the company pay back my $1200. AHS sent another company and they said there is no issue with the compressor and AZ remodeling technician installed the wrong capacity fan motor. We had to suffer 6 weeks in the hot summer without AC for this company's (AZ Remodeling & Plumbing, Inc) fraudulent behavior.

Terrible experience with this company. They scheduled with me three different times and left me hanging all three times. When they actually showed up, instead of fixing the A/C they damaged the electric breaker.

I selected AZ plumbing, from the website to unclog a drain on December 13, 2018, for $130.00. They performed the job, however, less than a month later they had to unclog the same drain. The tenants have no children that live with them it is just two grown adults that would know not to put foreign objects down the drain. So, I am on the phone with the manager Allen (very rude person)...and he tells me the service was past the 30-day warranty and you will have to pay again. I made the comment Come on bro, this does not seem fair to charge full price for the same job. And, it was within 30 days! His reply was I am not your bro! And you need to pay another 125.00 (five off the initial cost Whoa!) I told him he did not need to to get nasty, and he repeated I am just telling you I am not your bro! So I hung up. He called me back and says we can give you a $50 discount for $75.00. I told him I will be willing to give you 50 bucks to redo the job but they insisted that I pay $75. These companies need to work on their craftsmanship and customer service. And who only guarantees their work for 24 hours? This pushing the blame on the customer is bringing this county down the tubes! I did not serve overseas fighting bad guys to be taken advantage of my the same people I chose to defend! Also, their main office is located in Boca Raton, FL, The contractors I used was in Jacksonville, FL. I do not recommend this company. Do not waste your time.

on time

They came quickly, fixed the issue efficiently, and I would hire them again. They did charge more than I expected, but not prohibitively more.

The plumber who came out was excellent, and knowledgeable. The one concern was the pricing, it seemed high. He did do a good job and actually showed up, and on time!

Professional. Seemed honest and charged way less than others i called.

Very prompt & courteous. Took care of the problem quickly.

AZ called to reschedule our appointment so I was a little worried about their reliability. But they came out for the new appointment on time and did the job quickly at a very reasonable price. The service tech was friendly and efficient. We will easily hire them again for future plumbing issue we may have.