Aacon Contracting, LLC

"You were perfectly fine with this installation until we sent you to collection for not paying your bill. It's tough when as a contractor we have to decide between being unfairly bashed online or collecting past due balances."

"So many lies here. You contracted and never reviewed the design or work scope that we sent you. We told you we are not a custom cabinet maker but do RTA (ready to assemble) cabinetry. You sent us an image of a custom kitchen that you saw on Instagram and we sent you a 3D design of a similar kitchen that is within the product lines that we carry. Within a week of contracting you removed your cabinets yourself and then complained that we hadn't started the floor yet. The floor guys were not scheduled because your cabinets were not ready. However, we rolled with the punches gave you a credit for the demo and scheduled the flooring guys early. Meanwhile you finally reviewed the design and stated it is not the kitchen you wanted. We then spent another two months going back and forth about the design which you should have reviewed in the first place so your final kitchen which ended up being substantially more expensive than was originally billed was ordered sometime in late March early April. You then went and hired your own countertop company violating your contract yet again. Once all the cabinets were installed you started complaining about the cabinetry even though it is the exact brand and style of cabinetry we presented to you. Stating on multiple occasions you did not plan on paying us for the work. Even with all of this we still completed your install and installed everything in your house except the additional custom trim which wasn't in your original scope of work and was never paid for. Your kitchen has been fully installed for months but your complaint is that the additional trim which wasn't in your original estimate and was never paid for was not installed and therefore your kitchen is not completed. We should have fired you as a client the second you removed your kitchen yourself without our knowledge or approval. Instead we tried to modify the process to accommodate you and caused months of hardship for both of us. So for that we do apologize. Next time we are in the position of having a client not review our contract and design and start work on their own schedule instead of ours we will not try and accommodate but will fire them and allow them to go find help elsewhere."

"Yes, you paid for your windows in January, however, you did not agree on a final design or style for your front door until mid-march which is when your actual order was placed. Then at a time when all manufacturers are experiencing shipping delays your windows took 15 weeks to arrive. Once they arrived your actual install time was about 5 days. After the installation, while we were completing the minor repairs around your windows you left town for over two weeks and we had no access to the property. When you returned it took about 2 weeks to get you back onto the schedule so the punch-out was completed in early September. At the time of this review, we were working on the final inspection only. We did have some delays here and a reinspection because the screws in the door were hidden and we had to take it apart to get new pictures. Either way, it took a little over a month for inspections to be completed which is too long but nothing like what you are posting. Your project was completed end of October with all inspections passed and all punch-out completed."

"Dear Rhonda, thanks for sharing your feedback. We are sorry your experience didn?t match your expectations. At times subcontractors may need more direction and when such instances happened, Josh or I would personally come to the job site to supervise the project. This is an uncommon occurrence and we apologize for any inconvenience it may have caused. Please feel free reach out to us with any further concerns, or suggestions you may wish to share. We would love to make things right with you if you give us another chance."