Aardvark Rooter, Inc.

"Carol, Thank you very much for your business. I apologize for not getting back to you sooner for the jetting work. I only have one man (Don) and he is very busy so sometimes we have to prioritize our work. He is currently doing emergency work for another person without a sewer. As I mentioned to you on the phone we will try to get back to you as soon as possible. Let us know if your system fails and we will get someone out there right away,"

"Thank you so much for your review, but please know that DON is my technician that helped you!"

"Thank you Beth!! Thanks for your business."

"Thank you for your kind words Margaret!! Thanks for your business."

"Thank you Linh."

"Thanks Dan, it was our pleasure working with you! I appreciate your comments and willingness to share with other potential customers. Take care and always let us know if we can be of help."

"Thank you for your evaluation Nina. Call us anytime, I enjoyed talking with you."

"Thank you Katie for the review. It was great working with you and hope you will call us again in the future for any drain cleaning or plumbing work you might need. Take care and many thanks. Fred"

"Thank you for the kind review Donna! Glad we could help you out, please call us any time. What is with Home Advisor? 5.0 Quality+ 5.0 Customer Service+ 5.0 Value for Money 5.0 = 4.5 Average. Just tries very hard to make the evaluation scores confusing to the customers! 5.0 is 5.0 is 5.0 is 5.0 come on.........."

"Quality 4.5, Service 5.0 and Value for Money (we didn't charge him anything)2.5 Total Points equals 12 divided by 3 categories is 4.0 RATING but Home Advisor Pro gives you a 3.5. Someone must be math challenged! Poor support from Home Advisor for their qualified contractor."

"Am I missing something here? Quality 5.0, Customer Service 5.0, Value 5.0 = 4.5? Can someone call (consumer name withheld per their request) to see if this is what she said? Is there a math problem at HAP? We really appreciate (consumer name withheld per their request)taking the time to do this rating. We also enjoyed working with (consumer name withheld per their request) Thanks again and let us know if we can help anytime."

"Thank you for your review Brian!"

"Sorry about this problem Joseph. Here is the problem, you have a stainless p-trap made of inferior material that was over 10 years old. That drain was doomed to fail as soon as we tried to cable. Our invoice states under "Limitations of Liability"that ARI is not responsible for (b) defective, damaged, or deteriorated lines, mold,lead piping, or other unexpected or undisclosed conditions, and the consequences of such conditions. On the day we did the work we could not confirm there was damage in the line,we did the work at your place on the 18th of July and you didn't call us back until July 30th so you didn't notice a problem yourself for over 12 days. When we offerred to come back out on the weekend, you wouldn't allow us to put in a new trap and make the pipe accessible to finish cabling. It seems unfair to me that you'd be mad at us because your pipe was insufficient, decayed and brittle. We can't foresee that problem when you are asking us to stick a cable down the drain. I'm sorry you don't understand that the problem was your pipe to begin with. As you said the other line cleared and 1/2 of the job was just as you expected it to be."

"Thanks for your review Anne, sorry the price was a little high for you. As I recall you had someone out before us that wasn't going to be able to get this fixed for you for a couple of days waiting for parts and their price was probably higher than ours. We are one of the lower cost contractors around!"