About Grout Tile Specialties

good

We had a tough project and Oscar spent a long time working on it and did a great job. Thank you very much!

Jeffrey was very professional and know everything about Tile.

The two man crew included the a project coordinator, Brad, as well as Oscar. They we neat, clean, cheerful, on time, extremely helpful with suggested products for maintaining their work. Also, Brad was helpful in identifying a source for our kitchen backsplash which About Grout could patch in if we were to make a cutout in order to reach a communications junction box. Very satisfied--extremely satisfied!

They were prompt, thorough and the level of craftsmanship in the completed job would certainly cause us to refer them to any others needing a shower rerouted or restored.

The installer we requested Vlad was amazingly meticulous and clean. He took his time but was well worth it. Brad, the coordinator was also super nice and willing to come back and be patient with us when things needed touch up. Would definitely hire them again.

Very professional, completed job on time and looked great.

Did a great job repairing some of our DIY work

The guy that started my project had a family emergency had to leave my project unfinished. Another guy offered to come on his days off to finish for me. Did a great job of cleaning up the tile job I had been dealing with that was in bad shape. He made my countertop look fantastic. I love it and was assured that grout/tile will not come up even around sink where it is wet all the time!

They were very prompt with responses to my questions and scheduling. Their repairman was super well organized, on time and he did a great job.

Prompt. Did exactly what they said they would when they said they would.

An horrible experience. Two days before leaving my home forever, this so-called contractor sends an email, not even a call, to tell me he?s found a better job. Do not even TRY to do business with this company. They will let you down.

They came to our house to review the scope of work. While here they recommended some additional work and then provided a written estimate. After discussing the work, my wife and i negotiated a slightly different scope and fee which they agreed to. They asked for a down payment prior to starting the work. Based on the reviews, listed by Home Advisor and the fact they accept credit cards we did agree to the down payment. The work was scheduled for about three weeks into the future. They showed up right on time and completed all they said they would on day one. We scheduled a second day to allow the grout to cure and then they came back to seal the tile. We noticed several minor defects from the first days work. Once the tile was sealed, they went about correcting all of the minor defects. The finished results looks great.

Work was done for Overlake Park Presbyterian Church - Bradley contacted us within minutes of our request through Home Advisors, was on time for the appt. for a bid, received the bid within 24 hours. The work was done exactly as we requested - grout replacement for a floor that was done very professionally - highly recommend!

they were very accommodating to my schedule and my needs, the gentleman that came out was above workable with me with everyone I wanted and needed, didn't give me a sales pitch stated the facts and the facts spoke for themselves

I had noticed my shower grout cracking and was matched with About Grout through HomeAdvisor. They called me very quickly and were very diligent about understanding the problem, including asking for photos to give a more accurate estimate. Jeff actually came by the house to do a more thorough assessment, and was able to explain clearly to my husband and myself what the issue was, and what work would need to be done in order to correct the cracking and prevent a recurrence. The price he quoted us was also incredibly reasonable, especially given that he threw in cleaning and sealing the grout on our bathroom floor. Tim and Jerry were the ones who wound up doing the work, and while it is not entirely done yet, this is because of a good call on their part of wanting to let the shower drain a little more, as water had built up in the shower pan. Everyone I've talked to has been knowledgeable and professional, and I trust their expertise and would absolutely recommend them.

This job is very hard to evaluate. About Grout had very good explanation for the job they did. Our old grout was popping out in pieces, usually due to floor substrate movement. But because we have a warm floor, it is very risky to repair the substrate movement which can easily damage the wiring of the warm floor. We bought a grout that was made to flex with the floor, but About Grout and our original warm floor installer had experienced bad results with this flexible grout. So About Grout used a regular grout with epoxy cement added to keep the grout from popping out, with the warning that this grout mixture will eventually fail. We have no idea how long this will take with our floor. So the cost of the job at $500 plus tax seemed a little high for the time spent doing the job. But perhaps this can be offset by the knowledge of About Grout to make a temporary fix that might last quite a few years. Only time will tell.

Honest people

Good customer service by Myron, fast quote process and able to schedule work within a week. Josh did a great job with re-grouting a difficult bathroom floor, shower floor and walls. Ended up having to do an epoxy over new grout to get a better color match but it looks amazing!

Tim was great! He was professional, friendly and honest about what needed to be done in our shower. It was initially suppose to be a one day job, but then were told he needed to return to finish the job appropriately due to a lot of buildup and moisture. This was appreciated and not a problem for us. He was instructional on what we could be doing to prevent future buildup and problems due to improper ventilation of the shower to begin with. We are very pleased with the outcome.

They were promptly on time, gave me a good quote and go the work completed ahead of schedule.

Worked with Jeff to get a quote, liked his professionalism and directness. His team showed up on time. Myron in his office kept me up to speed on the progress. The team who worked here, worked their tails off and really did a great job.

They need to answer the phone and return calls. Otherwise the service was great. The tech did a very nice job.

Jeff Whittington, the company president, provided the estimate himself. He did a thorough job up-front, identifying everything that needed to be done. This started out to be a relatively small piece of work, but the team realized right away that the grout had failed relative to one of three types of tile we'd had installed through Home Depot. The grout for the other two types of tile were fine. Jeff took pictures and video clips as the About Grout team worked on the tile where the grout had failed, in order to document the problem, and to provide evidence that could be used to show Home Depot that the original installation was faulty. Jeff also wrote a letter, documenting the problem and recommending that I contact Home Depot management, to request compensation. Jeff also provided a document that described the various possible causes for failed grout. Unfortunately, Home Depot's warranty for workmanship was only valid for 1 year, and discovery of the problem occurred about 20 months after installation of the tile was completed. So, I was stuck with the cost of removing and replacing the grout in this one area. However, I felt that Jeff went out of his way to explain and demonstrate the problem to me, as well as providing recorded evidence in the form of pictures and video clips. So, this was not just trickery. In addition to writing a letter, Jeff also called me, and offered advice on how to approach Home Depot. And, although Home Depot would not budge on their warranty, I felt that Jeff had gone above and beyond the call, to try and help me. The work that About Grout does is not cheap, but I felt that the work was done in a professional and quality way. As is often the case, you get what you pay for. I would not hesitate to call on the About Grout team again for future tile projects.