Above & Beyond AC & Heating

Matt was fantastic. We called the office at 9. He was here at 11. He diagnosed the problem, repaired it and explained it to us. Above and Beyond AC lives up to their name!

June 2023 Above and Beyond agreed about repair cost and timing for payment for new condenser unit. The unit they installed from 2014 was found leaking. New steel unit was 2000 dollars less than the aluminum unit. They pushed aluminum units but we wanted steel for cost. They agreed to a 50 - 50 payment plan. 50 down then balance Sept 1 for aluminum unit. After Victor M came to the house to do repair, I asked him if we could work in a way that minimized keeping the front door open. you would think I just cut him off in traffic and gave one finger salute. He said, **if you do not like it, maybe I will take tools and leave** which he did. After instructing him to put coolant back in the system he had removed he tells me to have a nice day. All I asked was can we keep the door closed as much as possible to keep what cool air we had in the house. He could not bring himself to say yes sir well do that, then just do whatever I would not have known the difference. Gen mgr who agreed about balance due Sept 1 does work later that day. Then, surprise, my credit card was hit with a balance last week. no notice no call nothing. My mistake was not having it in writing. My 2nd mistake was not getting steel this last time . aluminum parts from China will fail just after warranty and they will do it all again. Why is aluminum more expensive? It's not cheaper. margins are higher. Above and Beyond will not do anything for us ever again.

Very quick

Found a problem and fixed it during routine check last year.

Great honest work!

Tommy's very professional and gave me all options to fix issues with my AC. Communications was great and definitely I will call them again in the future

Quick service explained clearly the problem, solution and payment methods.

Tommy was highly professional. Explained everything in great detail, which other AC repair guys I had over did not. This is why I chose to go with them.

Experienced however would have liked more confirmation before work was started so I could have time to verify final pricing.

I was very impressed by how I was able to get a call on the same day I put in my inquiry online. I got a call from Tommy from one of the technicians , he was so personable and professional , he made a diagnosis about the parts needed to replace the furnace or replace the whole furnace. While I still was making my decision on what to do, he was so nice and concerned and drop off some portable heaters for my tenant to survive the cold front in San Antonio. I appreciate the great service I received from Above & Beyond and Tommy.

Prompt,professional, knowledgeable technician. Larry was able to diagnose the situation very quickly and effectively. The condensation tube overflow sensor was shutting down the system because the tube was clogged. I was able to clear the tube and the problem was solved. Was told to use bleach to clean it thinking it was the thing to do, but obviously it didn't work. Larry said best to use vinegar and hot water. There was no charge for the service. I would recommend Above and Beyond to others and will use them for all future needs. Best service I had ever received.

Professional and high knowledge. Fair.

Great experience, quick and professional!!!

The technician, Lenny, was knowledgeable, professional, and courteous. After fixing my AC, he checked everything and stayed longer to make sure everything works properly.

One of the most personal and professional companies Iâ ve worked with in 50 years. Most of these guys left the big â mess ya overâ companies to help the â actually wanting to place customers firstâ and not push sales of new units and fix yours and replace when there is no other choice. These guys had two folks over in one day and replaced items quickly and efficiently. Thanks doesnâ t cover it. JJ

The technician that came out went over and above to help, and also took extra time to teach us how to do preventative maintenance even though it added more time late in the evening.. Very patient, very professional.

Simple

Excellent service, a big thank you to Mr. Lenny Paccione, he spent all the required time to teach us how the system works and how to maintained in good shape to avoid cost repairs in the future. Outstanding service and communication, will not doubt to hire them again or recommend them to anybody with air conditioning and furnace services/repairs. Lenny was very king, honest, informative, and very professional. I learnt a lot from him.

The entire team gave the best customer service I could ask for. Tommy, the general manager answered all my questions and was extremely responsive. I felt so comfortable making this purchase and highly recommend the Above and Beyond team to anyone who is having AC/Heating issues.

The technician was kind, honest, informative, and professional. He stayed until 10:30 p.m. in order to get us cool air!

Tommy gave us a reasonable quote same day. As a woman, I find that a lot of home repair discussions end up being directed to the man of the house, but not this time, which was hugely refreshing! The service was fast, efficient, and affordable. Everyone wore masks and practiced social distancing. Victor even came out later that night at 9:30 when I called because it wasn't cooling quite right (we didn't get home until 8 or so that day). He made adjustments to the coolant level, and the house was cool just an hour later. A week on and everything is running smooth! I was thrilled with their level of customer service and support!

We had an excellent experience I would highly recommend

Even though it was after normal business hours Tommy of Above & Beyond AC called as soon as my request for repair was posted. He then showed up himself in about 45 minutes and had the repair completed within 30 minutes. The response and repair time was excellent! Any future problems I have with A/C-heating units I will immediately call Above & Beyond. I highly recommend this company!!

Both the Techs were efficient, friendly and knowledgable. they were very quick to come out. They explained all options and fixed the issue very quickly

Lenny was the service man. He was fast and organized. The repairs were made swiftly. He followed the Covid protocols we requested. I have nothing but good things to say about Lenny and his company.