Above and Beyond Countertops

We hired Above and Beyond to install a granite counter top in our kitchen but sadly they did not live up to their name. When they arrived they tried to sell us a used sink. We said we would prefer to use our existing sink as their one was cream and our one was white which was a better fit for our floor tiles and cabinets. We asked if this was possible and they said yes. We even called the main guy we had been dealing with called Edgar and he said yes. However, they did not explain that if we used our existing sink it would sit on top of the granite as it is a drop in cast iron sink. If we used their sink it would sit under the granite as it is an under mount. The previous counter top we had, sat on top of the existing sink. All the photos they sent of their previous work had the sink under the Granite and this is what we asked for. At the end of the job we questioned why the sink was on top of the granite and they said it was a drop in cast iron sink and therefore was too heavy. Not once did they mention this at the beginning of the project. Perhaps there was a language barrier. The next morning we called and spoke to Edgar, initially he called us straight back but then was very blaming saying we should have mentioned it at the end of the job. Which we did. He said we are now stuck with it and the only thing he could do was put another drop in sink and that will cost us another $150 plus the cost of a new sink. When we asked why they had not told us our existing sink would sit on top of the granite at the start of the project he did not have an answer. They are supposed to be the experts! They should have told us. The only positive thing we can say was that one granite slab was too short and so they shaved off a little from the inside so it fit better. They charged us extra but we were happy to pay. However, we are stuck with the sink on top of the granite. Granite is expensive. Once it is cut it is cut. We will never use them again.

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