Abstract Decor, Inc.

Excellent!

We were pleased with the presentation, pricing, explanation that custom draperies take a while, but Michael understood how what we wanted. While we understand it takes a while for custom, I do not want to heat the outside, and after four months of waiting we are becoming a little disgruntled. I will revise the rating when we get the product. This is the only thorn in the side I have, as stated before we are satsfied overall. VERY POOR CUSTOMER CONTACT. WE HAD TO GET DISCOVERCARD INVOLVED TO bBE CREDITED BACK WITH THE MONEY INVESTIGATE WHY THIS COMPANY HASN'T RETURNED CALLS OR EMAILS. IT IS OVER 4months NOW, BEYOND THE "3" ORIGINALLY STATED

This company has not delivered as promised. The order was placed on 12/12/08 and was told that due to the closeness of the holidays, the drapes would not be installed until on or before the 1st of February. I've tried to contact the owner on several occasions, but he has failed to return my phone calls and email. I've let the owner know that I need to hear from him soon or I will turn the matter over to my attorney to collect the $494.00 deposit. Hopefully you can reach the owner to encourage him to contact me. Thanks

The initial meeting was very positive. They represent a nice range of products and the eventual result is exactly what we were looking for. Unfortunately, communication and response was exceptionally unsatisfactory and frustrating. Phone calls unanswered, faxes with no response and consistently incorrect invoicing. I only placed calls after the expected delivery date had run over by ten days and even then, placing a call every other day made absolutely no impact. Understandably, they might be busy or working on larger orders, but attention to detail and customer service was largely missing.

Michael responded to my request that gave him very short notice and he did a beautiful job. He was gracious and helped me select colors for my house that were part of my overall plan and assisted me in deciding what color blind to select. I have already given his card to a friend and would definitely recommend his services to others!

Abstract Decor, Inc. Was professional, provided great advice in helping me with selection of draperies for an unusual project. (20 Ft. Drop). There was only one minor issue that was quickly corrected - I had requested 3 separate panes of shears, 2 on the sides of the windows and 1 in the middle with the intent to close in the middle of each set of windows (think "closing like French doors"). When the installer came they only had 2 panes, 1 for each end of the 2 sets of windows. I had to ask them to go back and correct. They apologized and did so promptly (2 weeks wait).

He is a family type nice person but work does not finish on time.

The initial interaction, first meeting, and vast selection were outstanding. Where they fell short was the communication and customer service once my order was placed.

Abstract Decor representatives [and President] were both very professional.

Excellent! Great phone follow-up from Katie to get the pricing and appointment set... Victor (the installer) was great - did the job quickly and efficiently, and was great about giving helpful hints when ordering blinds in the future. I will definitely be calling this company the next time I have a window treatment installation job.

Very professional and have an "eye" for interior decorating. Plan to use him for our home project.

Excellent! Very professional, customer-friendly and paid attention to detail. Would definitely hire them again.

This is the second time I've used this company. They were very responsive to a short deadline. I would highly recommmend them to anyone. The only thing to understand is you get a better value if you have multiple projects for them to complete. Otherwise it's a bit pricey, for just one or two things.

Appointment time was missed by over an hour, but I was pleased with the installation so that actually made up for the tardiness.

Excellent - both the office, the workers, and the quality of work. I would use them again and recommend them highly.

Victor was very nice, and very professional. Thanks!