Abundant Air Conditioning & Heating

The service pro lied, did not do the installation correct, let me in the heat, they did not provide good customer service, did not contacted in a timely fashion and took my money $1200. 00

Great Pro!

They completed the job in 6-7 hours. Made sure it was working properly. Professional service.

Got it done at a great price and I'm very happy to have it done in time for this summer

Honest AC companies are hard to come by. This is an honest AC company. Bill and Philip worked on my AC unit and get me up and running quick. Not only did they replace a bad capacitor, they made recommendations to prevent this situation in the future with an additional start capacitor to reduce the initial startup load on the main capacitor. They also refilled refrigerant on my mini-split unit in my garage and explained that it may not even be worth the cost to diagnose a minor leak since the mini-split itself was only $2k brand new. Additionally the replacement part might be expensive compared to the price of the unit, so he just recommended filling it up again which may last 1-2 years. Diagnosis, options, and reasons for everything performed are cornerstones to honest business. Definitely keeping their number for the future.

David was very helpful! Quick response time and good service!

The men who installed my new AC units were good and worked very hard. However, 30 minutes after completion the AC stopped working. No big deal since I figured they would come to fix the installation error. The manager called and yelled at me to pay the final 1/2 while my AC unit still did not work. He called me unethical and claimed this was now a warranty issue since the $18k system worked for 30 minutes. When I refused to make the final payment until the system worked, he made an unauthorized charge on the credit card I used to pay the upfront amount on. That is illegal. I have never heard of a company claiming their product failure was a warranty issue on the day of installation. I would stay away from this company. The manager is dishonest that will take your money whether your system is running or not.

Last July I purchased a complete AC unit from this company that included a 10 year part and 2 year labor warranty. In June, unit was not cooling as expected and called to have them see what was going on. They determined there was a leak in the lines, which was not something replaced during the installation. I agreed to have them replace the lines. On day 1, subcontractor did not come with a ladder tall enough to reach my second floor, so he was only able to replace the inside lines. He performed these changes with the understanding that he would return the next day to complete the work. On day 2, he was not able to finish the job completely, so he made plans to show up the next day to finish the job. On day 3, no one showed up. I had to call the office back to find out why no one came after the upstairs was running close to 90 degrees in the afternoon. On day 4, after running the remaining lines, he was still unable to seal the system, which indicated there was a leak somewhere else. He removed the coil from the attic unit and determined it had a leak. He picked up a replacement and installed it. Once the coil was in place, the system no longer showed a leak. I asked him what could have been done in the initial evaluation to have determined for sure if the leak was in the lines or in the coil. He told me that a dye test should have been run to confirm where the leak was occurring. This test was not ever run at our house, so we were not able to confirm for sure where exactly the leak occurred. On this day, I called Wayne about the situation to find out what had happened. At this point in time, without knowing any further detail, he told me that the subcontractor caused the leak in the coil to occur. He told me he would send someone out to test my system and to document what tests were run so I could get those verified with another provider. The next day, Wayne called me back to tell me the part was not covered under warranty, so it could not have been defected. I was able to locate the supply shop that the coil was returned to and was told they do not test the part for defects so they could not confirm if it was defective. They simply put them on a pallet and return to the manufacturer. However, he did tell me based on the serial number that the warranty had expired on 3/31/22. This was news to me because the part I purchased last year should have had 10 year warranty on it. On June 15th, I called to inquire when someone would be out to check the installation. Wayneâ  s response was that I â  have cool air, so I will have to wait in the back of the line while you take care of other customersâ  . This leads me to believe he has no intention of following up on his promise to check my system installation, much less to provide the necessary documentation. After a heated discussion, he hung up on me twice. I sent him two emails requesting documentation so that I can get them independently verified. As of now, almost one month later, I have not heard back from him. Wayne at no point in time shows any interest in having a discussion to determine what the true issue was. He simply talks over you and shifts the conversation to only cover scenarios where they did not misdiagnose the root cause. I have no problem paying for the work that was done. I do however have a problem with how he dismisses valid customer concerns and how he degrades the customer for having questions about how the initial diagnosis was made. He acts as though it is unrealistic that he should be asked to provide any type of documentation that supports his argument. Since he got his money, he is no longer concerned with having to meet customer satisfaction. At this point in time, I do not care about anything other than letting everyone know the type of company that he is running and how they treat customers that have spent over $10,000 with them over the...

Had a new unit installed. 1 of 3 bids I had. Very friendly and professional. On time. They went above and beyond to get my business without any pressure. Great job and great price. I'll definitely be using them for all my AC needs

Wayne called me the first evening I posted on Angi requesting AC repair. Guys were out very next morning. I highly recommend Abundant Air! Great communication. Great prices. Everyone was very easy to talk to and they provided easy explanation of what needed to be done. A Abundant Air!

I was in NYC on a trip when my AC system stopped working. I got a call from my son letting me know about the AC system failure, I called an Abundant Air, Inc to look at my system, I was very specific that they needed to call or text me what they found, what work needed to be done and what the cost of the work would be to fix the system. I told them my son was home and could provide my credit card info, but that I had to approve of any work before making payment. The AC company wanted to charge me $4000 to replace a $300 Lineset that they claimed was leaking, so I told them absolutely not, I felt they were trying to take advantage of the situation and that I would not pay $4000 to replace a $300 lines , and that I would go to a different company for a 2nd opinion. They said that is fine I would just have to pay $1150 for their service call where the tech spent 30 minutes at my house and put 7 pounds of R410A into my system to get it running again. I asked why they had done any work without my authorization and they told me my son had approved the work to be done. My son denies this. He tells me that the AC Tech told him I had approved all the repair work so he gave them my credit card information thinking I approved it, My bank flagged this transaction as potential Fraud and denied the payment, probably because I was in NYC at the time of the transaction. I tried to talk to a person who claimed to be one of the owners, I wanted an explanation why they had performed work without my approval and I wanted to understand how they came up with the $1150 charge, but the person on the phone would not answer any of my questions. The Invoice I have is for work that was not done (Lineset replacement), and the amount they want to collect ($1150) is for the downpayment on the lineset replacement that will not be done by this company. They are refusing to give me an invoice for the actual service call or explain how they think I owe them $1150 and am just threatening a lawsuit.

Came right away, fix the problem quickly and professionally, what I didn’t like is that they don’t offer any warranty for clogged leaks. They should on the work done. Otherwise it was a good experience so far.

I was told over the phone that this would include coil cleaning but was told by the agent that would be extra.

Quick and responsive

They came out when they said they would. The tech showed me where my Freon leak was. Unfortunately I had the old style Freon in my AC and the cost to repair it was very close to the cost of replacement. They gave me a good deal on the new AC unit and installed it on the same day.

Never completed the job and I had to find someone else. I ended up paying more money than budgeted for the project! Called them several times and no one ever answered or they were busy!

The issues are too long to explain in one review. I have given Abundant Air two stars rather than 1 star because they are working with me to resolve the issue. However, the main issue is that they did not check to see if my unit (a heater AC unit - American Standard) had a propane kit installed. I informed the service repair man that I the heat to my house is fueled with propane. That message did not get passed down the line. The man who installed the unit told me that nobody told him this. The manager blamed it on those who sold him the unit. The owner will willing to compensate me for the extra cost of running the unit without a propane kit. The service repair person is very helpful. He has come to my house twice and I am expecting him again next week. I do give this company, even the manager an extra star because they are quick to pick up the phone. However, I did send a couple of email messages to express my disappointment. The owner called me back after that. I really appreciated that. I wish I could leave multiple reviews because of the on-going issues. The manager told me that he will 'do things right'. I understood that to mean that he will continue to work towards a solution to the problems I have had. The unit went out on February 4th right before the cold weather hit. We have been without central heat since then. Part of the problem was due to family issues with their repair people. I understand that, and I am willing to be gracious on that. I have had to make multiple calls to get their attention. I would like for the manager to call me weekly to see how I am doing rather than my calling him to give him an update on my situation.

Price was better than anyone else. Customer service made me feel comfortable and they seemed concerned about the job at hand. Workers were on time and worked so hard I felt sorry for them. It was the middle of summer and they had to carry heavy tools and parts upstairs then into my attic. AC works great now. So nice to deal with good people in this messed up world.

Great job

Great job

Great checkup with advise for owner maintenance.

He did could job.

The owner is GREAT and so are the people. They fit us into the schedule when our AC went down. They had the best prices of every company we called. The techs were very helpful and courteous. The Owner honored a price from Home Advisors from 10 days ago, These days with prices soring not many companies will do that. They replaced the air condenser with the same quality appliance far less expensive then all other companies. Will be changing to them for all my maintanience work and future AC upgrades.

I have a rental property in Dallas I needed to get the AC/heat pump repaired or serviced immediately 6/1/2018 as I had a tenant that just moved in and the AC had gone out. I found these guys through Home Advisor and they were rated very highly. They diagnosed the issues and it came down to replacing the whole system. They advised proper size and gave a reasonable price and were done in a day. They communicated with me and my tenants the entire time. My tenants were happy and that was what was most important. The service was excellent through Wayne, his field guys, and the office support. I would highly recommend them to anyone needing AC/Heating work.