Accent Comfort Services

Gunai is the worst customer rep I have ever encountered. Got the appointment via the warranty company. Absolutely worst customer service possible. My appointment was for a water heater made two days in advance and in the middle of an extremely cold week. Right in the middle of my appointment slot, I get a call from the company that I have an appointment for the following Monday, with no reference to the fact that I was supposed to have a technician at my place at that particular moment. When questioned regarding the existing appointment, the customer service representative Gunai said **Well things happen**. No apology whatsoever. And when I insisted that I need her name and my new appointment slot for the following Monday she BANGED THE PHONE ON ME and said ** you can call the warranty company**. After multiple calls back to the office based on the call-in number I was able to get her name, the owners contact, and my appointment confirmation for Monday. I am yet to contact the owners as they are out!! I will update accordingly

Air Conditioner Repair...this company and the repair guy they sent we awesome. Very professional, identified the issue quickly, worked to ensure they fix what was wrong while trying to keep the repair costs as low as possible to get the issue corrected. I was beyond impressed and will be using them again as well as recommending them to anyone that needs heating and air conditioner help.

They did a great job.