AccuLevel, Inc. - Indiana

They did good work. But wanted to charged more to fix a pipe that was not buried deep enough

I called Acculevel to (1) level my floor in the front door area; and, (2) raise the floor beam 5' West where my french doors are (25 sq./ft.). The previous company did a good job except in this area. Acculevel sent an advisor that said I need to replace all leveling beams & columns in the basement with their steel beams ($$) and columns and the house would last forever. I came home from work to find 3 workers that spoke very broken english and NO SUPERVISOR. They showed me what they did and it was a horror show. instead of lowering the front floor, they raised it by 1". Then the rest of the house was also raise, causing all my door to be jammed and all walls cracked. I told him to fix the doors and the worker said I need to call a carpenter because the basement beams are "level". They made somewhat of an effort to relieve pressure on the doors so they would open, but they're cracked and uneven. It was 7pm and they said they were leaving. After they left, I realized they had taken 16 of my columns and wood beams with them. These were expensive columns and over 120' of 4x6" beams that were only a year old. Hindsight being 20-20, they NEVER should have touched any of my floors except for the front floor by the door that needed adjusted. They get you for your money ($17k) by saying they must do your WHOLE basement with their steel beams and columns to make it right. I didn't know I needed to hire an expert of my own to deal with the company that's supposed to specialize in this field. I texted my advisor and sent him pictures. He said they would get it fixed. The next day, the advisor said they could make it back in 3 weeks!!!! Meanwhile, my house is a disaster. I asked for Acculevel to send someone out to look at the damage caused and he said he "might" be able to someone from "service & warranty" out, but can't guarantee it. The advisor did say they would try to make it right, 3 weeks from now to the best of their ability. The only reason I'm writing this review is because when I try to reach out to him or a manager, I get no response. They all work from home via a tablet. More to some via other platforms if this doesn't get corrected. I will keep you up-to-date. Hope this issue gets resolved (house and my money)

Aaron K came out and gave us multiple choices. He helped us make the best decision and let us know about the veterans discount. He is a 5 star guy. The men that came and did the labor were so hard working and fast. We are very pleased. Thank you Acculevel 5 Stars

Installation started on time and completed in a timely manner. Technicians worked efficiently and continuously until completion.

John, our sales man was great to work with. The guys who did the work were polite and did a great job. Nolan was the head guy and I canâ t remember his helperâ s name. We are very pleased.

Very professional

I just had my 3rd adjustment for my crawlspace supports that were installed in 2022. Everett was here for the second time and was friendly and thorough as everyone has been. The follow up for this project has been consistent all the way from the one who answers the phone to the technician who crawls under my house. Highly recommend this group.

Did not lift the foundation as expected.

I had some concerns after the work was finished, and when I attempted to contact a representative from this company, I had to leave several messages before I got a call back -- and that only came after I threatened to take legal action. I have had additional foundation issues since then, but I have done business with another company. I would not work with AccuLevel again simply because it appears that after they have your money, you do not matter. The company I engaged after AccuLevel could teach these guys a thing or three abut customer service.

done a good job stayed late to finish