Acculevel, Inc. Detroit

Honest and professional job

The company responded quickly to my request for help in solving my water infiltration issue in my basement. The solution was explained clearly and a reasonable estimate was given. A date for the work was scheduled and the workers performed the work in a timely and professional manner. I have confidence that I won't experience any problems in the future. Mike G.

They quoted basement waterproofing and the work they would do to that effect. Mastic application was integral to the job quality, and The singular reason they got the job. Other vendors stated hey could not do this; but ACCULEVEL assured me on multiple occasions that this would not be an issue for them. They received the job and deposit accordingly. They made me remove my back deck, antennae, and then busted out existing concrete to take one pass with an excavator to then admit they could not actually do they work that they had promised on multiple occasions. This could have been determined without issue by starting on the other side of the house, instead they wanted to commit me further. I was offered no compensation or knock down on price until I told them not to come back the next since they could not do the scope of work they had previously stated. Despite being told to not send anyone back out, the workers showed back up and continued to do subpar work. Trash was left in the drainage trench which I as the homeowner had to remove. They did not even block in a section of foundation that they had quoted, instead stretching a vapor barrier over that and leaving that holding back all the dirt up to the grade. When pressed for permits, they claimed they did not know anything about that. They caused damage to a water pipe in the digging process too, but did not want to fix it right because that would get the city involved. They were supposed to replace deck posts and fence posts as well, but now I am left high and dry. They also left the antennae for me to deal with. When pressed for follow up on these existing issues, I was sent an automated payment reminder. I will be filing legal action against them, and I no longer believe for a second that these 5-star reviews are anything other than bots or paid comments. I have photos that corroborate my position from every point and will attach those if able to as well.

Hired them in February and havenâ  t heard from them sinceâ ¦well once. I have called multiple times with my last call asking for a refund and still no response. I would not recommend at all.

They didnâ t try to oversell me like many of the other companies. They were honest about the solution. They were professional, on time, had great communication, did a great job in a timely manner!

I was satisfied with the work but they left 1/4 inch of mud, gravel and water on the basement floor.. The workers had shut off the water to the pump I had to get a well service and was charged $50 for the service call. I had to hire someone to clean up as my house is currently for sell, $400 more. They installed the sump pump to far away from the power receptacle and I have to use a extension cord. All of these were reported issues were reported to Jason.

The techs did a great job, and once I alerted them to my flower beds directly in front of the porch to be lifted, were very careful not to damage my emerging hostas. I'd definitely recommend Acculevel and already have to my sister for her patio/parking spot.

It's going great so far

The whole process from start to finish was very professional and pain free. I was very impressed with Josh Gilley, my project manager. He knew exactly what needed to be done to resolve my water draining issue. I was also very impressed with the two workers Josh's company sent out to do the work. They too were professionals and did an awesome job. I'm very happy the way it all turned out. Would HIGHLY recommend this company to any and all. The price was also very competitive and fair. Much thanks guys. If I ever need any other work done to my home I will definitely be calling you all.

Josh Gilley quoted the job initially and stayed in constant contact with me until the service was complete. He explained the entire process, walked me through his plan, the process, the timeline and even walked me through financing options. He also stayed in contact to help ensure scheduling and logistics were handled (even through the holidays!) and was available for more questions while the service was being completed. It felt like concierge-level service, and every interaction with employees far exceeded all of my expectations. Iâ d never dealt with foundation issues before as a homeowner, and I had so many concerns about cost, logistics, and just fear of the unknown. Josh was an incredible resource and frankly a champion of the company and I knew weâ d made the right choice from start to finish. Our 80 year old home feels safe and restored now, and Iâ m so grateful to know our time and money was well spent.