Ace Handyman - Southern Maine - York

Scheduled a whole day of services one month in advance. I sent pictures of what needed to be done one month in advance. Well, the day came, only to find out they can't perform the work because it's too high. The height, communicated via telephone as well as the detailed pictures sent, couldn't have been more clearly relayed. The best part is that I used my vacation time to ensure I was available for questions. Would highly, highly, highly not recommend.....unless you have vacation time to burn.

Quick, cheap, and professional. These guys are awesome.

They charge 120 an hour for painting (one person) and estimate the job (one small room) to take 4-6 hours. There are not many people available to do work in Portland and a really skilled painter truly could have done the work in 4 hours. Ace did not take the time to come to the site to do the estimate but another company did. The other company gave a fixed quote of $1000 including materials and travel, so comparable. Long story short, Ace finished only half the room in 8 hours and billed me $1047 for that. The quality/efficiency would be fine, if the hourly rate was not so high for painting and the rate would be fine if they were more professional and better at estimating. They said it was because of the trim, but Zack did not get started on trim until after 3 and he left around 4:30. So I am left to do all the trim and wainscot myself which is the much more annoying and time consuming part of the job. And I only hired someone because I do not have any time. According to them, it took 4.5 hours for him to finish the flat wall (500 sq ft). Then from 1-3, it is unknown what he did. I know he got lunch and went out to the hardware store to buy a brush, which is fine, but maybe not while billing twice what a master painter would normally bill. Anyway, a lot of people who have seen the room have asked why I paid them before they finished and it is because they seemed so professional and reasonable in their communication. I trusted that they would stand by their work for the prices they were charging and they did not. I did ask if they would come back and finish the job, considering that I had already paid over 1k and they said no.

So far I have only been in touch with the office manager of Ace Handyman Services - Southern Maine, but that went extremely well and she was able to schedule a handyman for a few hours at my house, early next week. I feel confident, based on the good impression that the manager made, that her handymen are thoughtful, skilled and efficient workers.

We needed a gutter removed and that happened without a hitch. Zachary was the best! Fully recommend without hesitation.

Conscientious, Excellent support

Matt and Zach from Ace Handyman Service were just terrific. They were polite, professional and worked to provide my desired outcome. Loved their can do disposition and willingness to include my feedback in the execution of their work.