Ace Home Services, LLC

I got completely ripped off! Thomas came because one of our ac units was not coming on. Right when he showed up I told him that I think a wire may be miss-placed on the thermostat. He took a look and said well there is a wire in an odd spot. He then went searching for an hour or so and told me we needed to pay $300 to run new wiring. I agreed although I felt like it was a total rip off and he cut back the wires stripped them and put them back in and the unit still did not come back on. So he said since it didnâ t work I wouldnâ t be charged, he then went to diagnose the unit and through it may be the electrical board on the unit. It was getting late so he left and said he would come back the following week. I didnâ t hear from him or his office so I called the office 4 days later and they said he was scheduled to show up at noon the next day. Well he showed up at 8am. He ran a few more tests then went back to the thermostat and changed the location of the odd wire (what I said right when he showed up the first time) then insisted that I needed to pay the $300 for stripping the wires. It was an absolute joke and I got completely ripped off. I am pissed. Then he said he was going to do a tune up on all three of our systems for $49 each system. So after a few hours he asked if we could sit down and talk through his findings. He showed me all his pictures and all the things he recommended fixing. So I asked him, â What exactly did you tune up?â He said, â well I didnâ t tune anything I just diagnosed your systems so you know what needs to be fixed.â Are you kidding me??? Thatâ s not a tune up thatâ s a diagnosis. I was so fed up I paid another $150 to get him out of my house and move on. My wife is pissed I paid these guys anything, because all they did was rip us off. Stay away from this company, they are scam artists and do nothing. You wonâ t get a tune up and you will hit charged for work you didnâ t actually need. I want a refund, but scam artists never give you a refund. Stay Far Away!

Our Tech Javier knew what was wrong with our unit as soon as he seen it. He was very Professional and explained to us what was wrong and what he did to fix the problem. Me and my husband were very happy with Javiers knowledge on fixing our unit and I would recommend him to my family & friends. I just wanted to let you guys know that Javier did a excellent job and you should have more employees like him! Because he was very Professional and fixed the problem right away.. Thank you Javier.

Ace was very professional, thorough, and fairly priced. I would use them again.

They were very quick to come out to check it out first. Then fix the issue on the water heater very friendly and helpful.

Great work

Aubrey was very professional and knowledgeable and did a outstanding service on my HVAC

Ace Home Services delivered Professionalism, Punctuality, Quality, Responsiveness and a great Value. This is our 3rd home using Ace Home Services for complete AC installs. This time around it started with a service call as our AC quit working on Wednesday night. I scheduled a appt on their website at 11pm and received a call Thursday morning confirming my appt. and window time. Next I received a text message stating Service Technician Robert Mitchell is on his way along with a picture and his Bio (Nice Touch for sure). Robert arrived right on time and walked us through every step of his diagnosing the problem and explained every test he conducted. The compressor was toast along with most of the components as I already knew from the heat & burning smell coming from our outside unit. Robert quoted us for what it would take to repair it however this was a Trane that was 14 years old so really not worth spending a lot of money fixing so we told Robert to quote a new unit. After some back and forth with Robert and his Mgr on the phone we agreed to what I knew was a very good price so we scheduled a install for Saturday, 2 days out not bad for the summer time. Today I received 2 more text messages saying they were on their way and had 2 more pictures and names along with their Bio's of the installers who were going to be installing our system. Wan Kim & Anthony Rust arrived 8am sharp introduced themselves we walked the job at hand and they got started. They tarped the area and started to disassemble the old units and than installing the new ones. Here comes 2pm and my home is starting to cool down already they were done! They cleaned up like they were never here walked us through the system and off they went another great Install by Ace Home Services. I am in the service industry and with the largest company in the US for what we do. I wish our service delivery was as good as Ace Home Services, we definitely can take some pointers on how they run their business and deliver customer service excellence. Job Well Done!

This unit was about $3,500 more than the first contractor's estimate, but after Skylar went through all the information and "educated" me on things I wasn't aware of, I felt more confident going with ACE. Zach and Sergio were at my home (as promised) early the next morning and within less than 5 hours, had the unit installed and heating my home. Great unit. Great price. Great service. Thanks, guys.

Be careful with the contract and always have a friend with you.

Mistakes were made, but the overall project completion was excellent. I had a tank less hot water heater, RO, water softer system, AC whole home air purifier system installed. I also had all of my angle stop valves and connecting hoses changed out.

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They did a great job! They couldn't find the specific issue with the R/O system, but worked everything from front to back and fixed it anyway. Nice job!!! It works great now and provides the full 5 gallons each time. Thanks Ace Home Services!!

Craig was quick & efficient. Very clean job.

It was clear from the beginning that the repair person did not want to do a repair, but would rather sell us a new unit. I needed work done immediately so I hired them to do a new install. If the repair had not been of an emergency nature I would have shopped for a new unit. I feel I could have gotten a better price elsewhere. However, I am pleased with the quality of the installation and I believe the new unit will end up performing better than the one that was replaced.

I would have given 5 stars all the way, but thought it was a bit expensive. although excellent work and great customer service

Great customer service, honest and upfront with my issue. I would recommend Ace Home Services.

Prompt, professional!!

I needed someone to review an issue with my water heater and they were prompt and helpful.

Very helpful, knowledgeable and friendly.

Very pleased with the service and the representative of the company. Took care of quite a few problems that existed. Will keep them on file.

Great service, went above and beyond.

Great to work with- recommended.