Action Appliance, Inc.

I called Action Appliance on the recommendation of a friend. The oven in my 60 year old Kenmore range was not getting gas. I had been told by another company that the range could not be repaired but was reluctant to part with my old stove. The repairman (sorry, can't remember his name) came out the same day and got my pilot light lit again so I could use the oven. He is currently looking for parts to fix it on a more permanent basis. I would definitely recommend this company

HORRIBLE customer service. HORRIBLE pricing. Overall HORRIBLE. I have a long story but dont' have enough room to write it out. This company price gauges like no other. Very unprofessional all the way around - especially the ladies in the office who answer the phones, as well as, Kimball the owner who doesn't return phone calls at all.

They were completely incompetent. It has been over 3 weeks and our ovens still are not fixed. They do not show up within service windows. They do not have skills in the appliance brands that they claim to. We have spent $900 and our ovens are more broken now that they were when we originally called them. Check out Yelp, Better Business Bureau and google reviews before engaging with this company. Do not recommend. Steer clear.

i had a great experience with alan . he was on time and fast and friendly. i will use this company again !!

Our Bosch oven would not bake. We called Action and they sent a service tech the same day. The tech, Kevin, was great! Polite, knowledgeable and efficient! They couldn't get the replacement part right away, but whatever. We would definitely use Action again!

Very quick to respond and fixed our stove the next day after tearing it apart and finding the problem.

They claim to be same-day service. Itâ s been two weeks, and my fridge is still broken. Theyve missed multiple appointments where theyve given me 4+ hour window of time. False advertising.

Description of complaint: Action Appliance Charged a non refundable $129.00 to diagnose our appliance (LG fridge) problem which was explained clear and acceptable. Once if/we agree to the problem being fixed the $129.00 would be applied to the total cost. Friday Evening Technician 16 arrived as planned and took 5 minutes to understand that the compressor failed. He was clear on total price, and said that he could come out Monday morning to fix everything (as the compressor was in stalk) as they do not work on the weekends. Total to be charged was verbally stated $1450.00. He instructed my wife that we could pay half now or all later. My wife paid in full. She then was provide no opportunity to review any documents, signed blindly out of trust in a mobile device. Not documentation was sent to use until Monday after requesting it several times. Saturday morning we decided to purchase a new fridge and cancel the appliance service (less than 12 hours later) only to find out there is a 25% cancelation fee of the total cost. Which was never explained, not parts had to be ordered. No business was ever lost. The representative I spoke to on Saturday said the manager would call me to discuss this poor business proactive. two day later Monday evening at 9PM a "manager" at action Appliance called and told me they would not have the 25% cancelation as it was my wife's responsibility to read the contract that she signed. We never received a contract, never received an emailed receipt, never was provided an opportunity to read anything on the provided tablet. Just so everyone is clear, the "Manager" at Action Appliance doesn't provide similar training and word tracks to her "employees" she cannot control what they say or don't say. technical was clear about every part of the process including what we are the be charged except the 25% cancelation? Also, lack of documentation (me having to ask for a contract several times only to received it 4 days later) Account/Order/Tracking number: 290687 Money paid to business: 1450.00 Desired settlement: Refund

For starters you should know that they have an F rating with the BBB Do Not Use!!! Major scammer. The tech came out and gave me a written bid. he came back out the next week with the parts. Went to fix it and said he had ordered the wrong part and had to charge me another 200.00. I called the owner and was told too bad and he started yelling at me that I needed to pay and he was going to charge me for every minute that his tech was waiting for the money. He said his name was john and he threatened me that I need to make a choice to pay him or he would sue me. He was cussing and yelling and I had him on speaker and others heard him so I finally hung up on him. I did pay the tech for what he did and he was apologizing for the owners behavior. I had to tell him that if I receive future calls I will consider it harassment . The owner is a terrible person and is a terrible business man that has no idea or right to own and run a business. I should have looked at more reviews since it seems that this is a very frequent practice to rip people off

We were trying to get a burner on our stove fixed. They tested and diagnosed an issue quickly, and replaced the part, but unfortunately that didn’t solve the issue. They ended up replacing several parts, none of which ended up solving the issue and we had to eventually replace the stove. The pros: they were always friendly and punctual and transparent about pricing, and they covered the cost of all the follow-up parts and visits since their initial diagnosis and replacement part didn’t fix the issue. The cons: we had a different technician show up almost every time, most were great but one guy seemed to have no idea what they were doing. They didn’t have most of the parts on hand so every time a solution didn’t work, we had to wait another 3-5 business days for the next part to come in. And obviously the issue was never fixed and we ended up replacing the whole stove.