Advanced Carpet Design

Doing business with them was very difficult as it was very difficult to get in touch with them. We were disappointed in the quality of the workmanship.

James, the owner, was very responsive in coordinating the service and guaranteed his work. The two gentleman who showed up were very nice and worked hard. When they left and the carpet had time to settle, however, I noticed one of the carpets they stretched had been cut too much leaving a noticeable gap between the wood floor and carpet. Another room was not stretched well. I immediately called and James assured me they would come back out early the next week. That was three weeks ago and I've tried repeatedly to call and text James but all I get is a "customer is unavailable" recording. Sad!

The gentlemen who came to stretch my carpet did a lovely job. They were friendly and arrived on time. It was a little expensive for such a small area, but they were willing to give me a free estimate on carpet for another room in my home. The carpet estimate was actually very reasonable. I would have use them for the new carpet, but they weren't able to install it as quickly as I needed it. I would use this contractor again.

They did a great job - and even did a side project for me for a reasonable price. I would recommend them to others.

This company should be blacklisted from HomeAdvisor and BBB. They are rude, obnoxious and don't return phone calls unless they want your business. They did a very crappy job and did not keep their appointments. When they show up late they don't apologize. The job was done in 30 minuets and they were eager to get their money and leave. They warranty the job but refuse to pick up their phone when I call. My carpet looks worse then before.

I hired Cass to stretch the carpet and the problem came back and I called them and I even sent them a picture and Cass said that he will check will his guys and get back to me and did not, they even gave me a written guarantee, and now I can not get a hold of them

Over priced. Did not have to move furniture, but charged $200 to re-stretch one area of carpet in a bedroom. Took 15 to 20 minutes.

Very courteous, called several times before they arrived to let me know why they were running a little late!

Price was a little bit higher than expected

great guy, great service

Very professional.

I believe they way overcharged me for the work done. They spoke at first about power stretching the carpet to get humps out, then once they learned I was selling the home, they simply stretched it by hand and cut off extra carpet. They still wanted the price we had agreed to on the telephone. I paid it because I keep my word and did not want to haggle with them, but I feel they way overcharged me for the quick and simple work they did. Also, I think as a general rule contractors who come inside a home, especially if they will not be there long, should go to the bathroom before they get into the house.

Advanced Carpet Design values our veteran's. I fully recommend them for service.

Very expensive; quality not the best.

Everyone we dealt with was very pleasant, but overall it wasn't the best experience. They came by on a Friday to fix two holes we had in our carpet. We needed everything complete by Tuesday but when they arrived on Friday, they did not have all of the supplies to complete the job. I was heading out of town the following day until Monday, but they agreed to stop by Saturday morning before we left. Come Saturday morning, they said their truck wouldn't start and they could come by Sunday. Monday was not an option for them, so I had to cut my weekend trip short to accommodate the visit. We also did not receive a receipt.

Showed up on time and were very professional.

very efficient.

I requested an estimate over the phone. I gave them the approximate dimensions of the rooms. They gave me an estimate between $300 - $400. When they arrived, I was told it would be $600. We settled on $500. They were very friendly but not very professional. No shoe covers, no receipt provided.