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Advanced Pool & Spa
Hot Tub or Spa Repair or Service, Swimming Pool Heaters Installation and Replacement, Swimming Pool Heaters Repair or Service,
About us
Advanced strives to give you personal, timely, and reasonably priced pool services. We provide routine maintenance, troubleshooting, repairs, parts and supplies, accessories, covers, and upgrades.
Business highlights
29 years of experience
Services we offer
Hot Tub or Spa - Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool Heaters - Install or Replace, Swimming Pool or Accessories - Repair or Service
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.231 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 48% | ||
| 23% | ||
| 0% | ||
| 3% | ||
| 10% |
Filter reviews by service
Showing 1-25 of 31 reviews
Katie C.
Feb 2010
Hot Tub or Spa Repair or Service
They came to fix a leak in our hot tub and we paid them for the work. The leak was not fixed so they came back and took the hot tub apart and turned it on it's side. They left, leaving the hot tub this way with no explanation. After I called twice they said they decided they could not fix it. I asked them to come and put it back together at least. I called for over a week and my calls were never returned. The hot tub is still in peices and we have not heard from them. Would never recommend them and will be reporting them to BBB.
Terie M.
Feb 2010
Hot Tub or Spa Repair or Service
Answered the call immediately. Set an appointment. Showed up when he said he would. Called while here to explain the issue and verify the cost. Very professional and reliable.
Scott G.
Feb 2010
Hot Tub or Spa Repair or Service
The initial call from Gary was literally moments after I clicked the Send Button on Service Magic. Good communication, and good follow up. I will call them directly in the future for any work that needs to be done on my Tub. Thanks!
Tom K.
Jan 2010
Hot Tub or Spa Installation and Replacement
Job was done well under difficult circumstances.
Deb S.
Dec 2009
Hot Tub or Spa Repair or Service
Quick response, fast and courteous service.
Pamela J.
Oct 2009
Swimming Pool Heaters Installation and Replacement
they have worked on my hot tubs two times. They were to come back out because the leak is still there but had to cancel and reschedule. On the rescheduled day they never showed, never called. I have left two messages to please call but no response. So here I am with a hot tub in the air insulations laying on the ground and a hot tub that still does not work. NOT A HAPPY CUSTOMER
Jan W.
Aug 2009
Hot Tub or Spa Repair or Service
Awesome job. It has been difficult to find reliable service for our spa. Now we have the company we'll work with in the future. The were on time, got right to business, ran and got the parts they need and fixed the leak. Thank you!
Gary L.
Aug 2009
Swimming Pool Heaters Repair or Service
We would recommend. We felt they did a good job and they came back out several days later and checked out somehint else too.
Angie A.
Jul 2009
Hot Tub or Spa Repair or Service
Very friendly and responded quickly! Took time to educate us first timers!
Linda T.
Jun 2009
he was very nice, worked fast and fixed everything I needed
Rich R.
May 2009
Hot Tub or Spa Repair or Service
Very responsive. Rushed an order for us. Did quality work.
Jason M.
Apr 2009
N/A
Hot Tub or Spa Repair or Service
They were very timely and efficient.
Angie F.
Mar 2009
Hot Tub or Spa Repair or Service
It turned out that there was no problem with my whirlpool tub, but I wasn't using the button properly to turn on the jets, so I was given instructions on that. Everything about the service call was fine, but I was a little unhappy about the fact that the guys boots were dirty and tracked little dirt piles all over my almost white carpet. If you aren't going to bring shoe covers or take your shoes off, then you should be certain your shoes are clean before coming into someone's house.
Response from Advanced Pool & Spa
"To all our customers: If your carpet never gets dirty and only contractors mess it up, please let us know that we should take off our shoes. This is the first time this has happened, many people ask us to take off our shoes, or even offer to provide shoe covers, which by the way we have with us. Anyway, our apologies."
Rodrigo C.
Mar 2009
Hot Tub or Spa Repair or Service
Fast but didn't put the Spa back together. Only fixed the problem and put on the cover of the box.
Response from Advanced Pool & Spa
"This is jibberish, we haven't done a job in Bothell for a couple weeks, Customer never called us to express dis-satisfaction, this is probably an attack from our competitors. If this is a real customer I encourage them to call us so we can provide a service that is of high value."
Deborah M.
Feb 2009
Hot Tub or Spa Repair or Service
Nice guy, but he didn't get it done, and time and again we waited on him to take care of the issue and he never got it addressed.
Response from Advanced Pool & Spa
"Whoever this is has not communicated to us their unhappiness with our service. At this time we are looking into this matter."
Jerry J.
Feb 2009
Hot Tub or Spa Repair or Service
The gasket the tech put in some how got pinched of it was the wrong gasket. Gary mailed me and told me that they would come back and repair the leak so to me that was a great form of customer service. I would recommend Advance pool for repair work.
Response from Advanced Pool & Spa
"The jobs that get messed up make us stronger....thanks for the feedback."
Matt B.
Jan 2009
Hot Tub or Spa Repair or Service
Great Job, very prompt and courteous, very knowledgeable! He educated me on what services were available and how I could save money by some do-it-yourself maintanence. I will call him again when I am in need of service. Good Luck Gary
Mike M.
Dec 2008
Hot Tub or Spa Repair or Service
They were here on time an did a great job .
Ronnie H.
Nov 2008
N/A
Hot Tub or Spa Repair or Service
they came over and got the work done.
Sandy A.
Nov 2008
Hot Tub or Spa Repair or Service
Very quick to get appointment set and service tech not only fixed our heater problem with an inexpensive part, but was also able to address a faulty valve easily. He made many recommendations about upgrades, replacement parts, cover and general care but never seemed pushy for a sale. We would definitely use again. Thanks.
Adam E.
Oct 2008
Hot Tub or Spa Repair or Service
They were the only company to call back. They came, did the work and left
Steven H.
Sep 2008
Hot Tub or Spa Repair or Service
It took several tries to fix, because it's an old tub and there were several leaks, but it seems fine now. It sometimes took a while for them to call us back, but they were courteous, and up-front about costs, etc. The technician works hard and very quickly.
Donna W.
Sep 2008
Hot Tub or Spa Repair or Service
Originally very pleased company could fit me into their schedule on my time crunch. Appointment was for 11:30 but didn't show until 2pm -- no explanation, no apology, no phone call to advise of late arrival. Very unprofessional comments were made when called back to schedule further work and mentioned dissatisfaction with late arrival and no phone call. Decided to pay for work done and not have them do the rest of the work.
Response from Advanced Pool & Spa
"Service Magic makes it hard to track who this is so we are powerless. We never make firm appointments at 11:30, the quoted time was meant to be approximate only. You cannot please everybody all the time."
William F.
Aug 2008
N/A
Hot Tub or Spa Repair or Service
Gary did a great job for me!
Shay B.
Jul 2008
Hot Tub or Spa Repair or Service
Finish In a great time. Very knowledgeable. Company can handle any situation related to installation of Electrical and Spa set up. Very fair pricing. Would hire again.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Advanced Pool & Spa is currently rated 4.2 overall out of 5.
Advanced Pool & Spa accepts the following forms of payment: CreditCard
No, Advanced Pool & Spa does not offer free project estimates.
No, Advanced Pool & Spa does not offer eco-friendly accreditations.
No, Advanced Pool & Spa does not offer emergency services.
Yes, Advanced Pool & Spa offers warranties.