Advanced Roofing Systems, Inc.

Be very very careful about what youâ re promised in the beginning and what you end up getting in the end. Because for all we knew, we were getting a brand new roof with everything changed, and we were left with an UNCHANGED 25+ year old metal flashing under a brand new roof for the rest of our lives with our hands tied to have it ever changed again.  If that wasn't bad enough, we were in for another surprise when we brought it up to Carlos and asked him for clarification. Not in our worst nightmares we could have imagined that weâ d receive such a snappy response from him, telling us to stop writing to them or else he'd pretty much start charging us money to "defend" himself. Mind you not, this was the same person who's been acting in a very nice and polite manner, leaving us with the following words in his final thank you note. â We will always do everything possible to merit the confidence you have shown in usâ .   And we did show much confidence in them, but they didnâ t come through on their end! Because the moment we pointed something out he didn't like, we got brushed off so rudely that we couldnâ t even ask him any further questions. All the nice statements and promises on their fb page about treating people with respect, owning up to their mistakes, appreciating the trust customers put in them, standing behind their work, and always doing right by their customers â flew right out the window! And this is a company that we are supposed to have a professional lifetime relationship with through our warranty.  This was a totally dark turn for us and has changed our perception of the Advanced Roofing completely. INSTEAD of explaining to us from the start (or at whatever point they realized they couldnâ t/wouldn't change it), they made that decision for us, did NOT inform us about it , and left our roof with the old flashing - rusty and with holes!  We really trusted this company, never said a word about the price (even though they were in a higher price range), initiated to pay a chunk of balance out before the payment was officially due, gave them another project to do (along with the full re-roofing) paying a total of $33K+, and treated everyone with the utmost respect and appreciation.  It wouldn't have been so bad if they actually admitted their mistake of not explaining to us as to WHY they couldn't change the flashing. Only after we asked a question several times, Carlos mentioned in his final email why they didnâ t do so. In that same email he called us his adversaries and told us to stop taking up his time. Knowing what I know now, Iâ d give myself an advice: Make sure to have EVERYTHING THOROUGHLY CHECKED BEFORE YOU PAY THEM (by whatever means necessary, be it by bringing an outside inspector or another roofing expert / professional), because after you pay them, their tones will change drastically. If we hadn't found out what we did (weeks after the project was finished and fully paid for), we would have been blissfully ignorant, leaving five star reviews for them, like other users do! We WISH we brought in a third party to monitor their work. At least it would not have been so insulting to hear Carlos's FALSE ACCUSATIONS that he attacked us with, just because we dared to ask for an explanation about work not fully done.

Overall the job went well, the workers were kind and friendly. They did not do the best job with clean up - nails left in front of and around our house, materials in our neighbors yards. Though when I let Carlos know our concerns he was there the very next day to clean up and inspect the job. Carlos is very attentive and approachable. Out of the 4 Rooferâ s I interviewed, I felt most comfortable with him. He provided information and was not overly pushy. Overall a great experience.

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They did great work and if we had any trouble, they fixed it right away.