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Aesop's Gables
Bathroom Remodel, Bathtub Installation and Replacement, Shower Installation and Replacement,
About us
Bathroom remodeling can be a large and stressful undertaking, which is why this process should only be placed in the hands of the most trusted home improvement specialists. At Bath Planet of El Paso, we’ve been transforming bathing spaces into modern masterpieces for years. Let our team of seasoned professionals help you create the bathroom you’ve always wanted!
Business highlights
Se habla espanol
8 years of experience
Memberships & Affiliations
Good Housekeeping
Services we offer
Bathtub and Shower Installs and Remodels, Sunroom or Patio Enclosure - Build
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.928 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 11% | ||
| 4% | ||
| 4% | ||
| 18% |
Filter reviews by service
Showing 1-25 of 28 reviews
Susan G.
Jan 2024
Paid 9K and stucco work and paint was partially finished. The company divided into two companies, and no one will honor the contract.
Gilbert M.
Oct 2023
This company is a fraud and a scam. We signed an agreement with Aesops Gables in June 2023 and gave a down payment of close to $8k. A month later they closed their doors in ELP and in Albquerque, leaving a slew of paying customers hanging without a product or a refund. No one in Albuquerque returns our calls; the ph number has since gone to a voicemail box. The local company is now called Aesthetics and don't handle windows, has no record of our agreement or our production order. We have filed a civil claim in JP court -- but with the management having absconded with our $$, not sure how we'll ever recover our funds. We plan to also have media produce a news story. Spreading the word about this fraudulent business -- do not sign anything with them or entertain employing them. Buyer BEWARE of these crooks!
Chantala W.
Oct 2023
I recently took out a loan for $25000 dollars to have my stucco redone and my doors replaced. This was through Aesopes Gables who merged with Aestheic windows and doors. I took this loan at the end of May 2023. We are now in October. The guys came out and did my doors. Super great guys, and the stucco guy came out same day and said they would start the next week. That was the end of August. Well, the day they came to do my doors was the day they were merging. They knocked out stucco to put the doors in and left a opening all the way around the door. I was not worried cause I knew they would fix it when they came to stucco in a couple days. I then got a call that I needed to finance the $6000 left through a different company than I had already been approved through cause they no longer work with the other company. I explained that they left my house exposed to the weather, not to mention we were having this done to prevent damage to our home. They sent someone who filled in around the doors with concrete and left. Now around my doors are gray and my house is still brown. I only purchased the color of door I did because the house is supposed to be stucco and painted gray. I let them apply for the loan and I was approved. That was the last I heard from them in 4 weeks. I have left numerous messages and no one gets back to me. I guess my next step may have to be to take legal action. They already have $25,000 that I am paying on and I can not get in touch with anyone. I am very disappointed with this company and I am not the only one having issues since they merged companies. Now neither company will help!
William B.
Apr 2023
TERRIBLE experience!!! Our understanding with the sales agent was that we were getting specific brand windows with specific features. When the windows were installed, the double hung windows did not include the (tilt-to-clean-from inside) feature. At this point, we realized we had been given a lower-grade window than we expected (contractor grade Andersen windows instead of Renewal by Andersen, which Aesops Gables presented itself as affiliated with). Our multiple attempts to reconcile this led to an admission of an honest mistake and an unacceptable offer to resolve the matter. This company puts the burden of knowing model number differences on the customer, in our case, seniors on a fixed monthly budget. WE WISH WE HAD NEVER DONE BUSINESS WITH AESOPS GABLES!!!
Ricardo N.
Jan 2022
Bathroom Remodel
Had a little problem with the guest bathroom installation but an outstanding workmanship with the master shower.
Edward S.
May 2021
I would have made the rating zero stars but that is not an option.
Response from Aesop's Gables
"It's upsetting to hear that your experience was anything but stellar. We will continue to work towards a resolution. Thank you."
Adrian M.
Apr 2020
Bathtub Installation and Replacement
Need a walk in shower
Larry E.
Mar 2020
Bathroom Remodel
Thank you Bath Planet - Perfiect timing with the spread of the Coronas Virus just getting started.! This company was fantastic from the time the Design Consultant walked in the door, the communicating with me before we got started and to the point of completing my project. Service was first class and I not only love the low maintenance of my shower but the look and the sense of comfort knowing that I am no longer breathing a bunch of underlying mold but my showering experience is really comforting especially now that the spread of the Corona Virus is all over the place.
Brittany T.
Jan 2020
Bathroom Remodel
Me and my husband Jerry are thrilled with the customer service and process of everything. My husband was in need of something ADA compliant and they did an outstanding job of listening and following through with his needs. We had a tub that was too high for him to get in and now we have a convenient walk in tub that he absolutely enjoys.
Alberto G.
Oct 2019
Electrician and cabinet maker very good craftsmanship and pride in their work.
Kala E.
Jul 2019
Doors (Exterior) Installation and Replacement
They tend to be expensive but do quality work and the merchandise is well made.
Carrie M.
Oct 2018
Bathroom Remodel
Excellent work...I had 2 bathrooms remodeled. They were very clean and neat, and very courteous. Took about 7 weeks from order to completion, but it was worth the wait. Total cost was about $18,500.
Response from Aesop's Gables
"Hi Carrie! Thank you again so much for your business! Keep an eye out in the mail for a special thank you. Please share your review on our Google page: https://goo.gl/maps/t8io7Bhhv5r Thank you again!"
Kathleen H.
Sep 2018
The people who did the measuring for my new kitchen cabinets did a poor job, resulting in a delay of two months while I waited for the correct cabinets. Try being without a functioning kitchen for over two months. However, James, the gentleman who did the installation, went over and above in his work. He is extremely competent, took pride in his work, and did everything to ensure that the job was finally completed.
Response from Aesop's Gables
"Hi Kathleen, Thank you again for your business. We are glad that you like the final product and the work James did. Apologize for delay on measurements, we take your feedback seriously and have already made changes to improve that process. We hope to have the opportunity to work with you again."
James R.
Aug 2018
Bathroom Remodel
Efficient, quality work.
Response from Aesop's Gables
"Hi James, Thank your for your business and the kind review. Come see us again soon!"
Tom D.
Aug 2018
Our expanded Tucson style kitchen looks stunning in the sunset. Amazed with the results. Will hire them when we remodel our bathrooms.
Judy K.
Aug 2018
The job took more than a week when 1 day was promised. One room had to be repainted. No team but just one guy who worked part-time. House was torn up for a week! Would never recommend for painting!!!
Response from Aesop's Gables
"Thank you for the feedback. We are always trying to improve our company and how we deal with issues that come up. I apologize for the lack of communication on the time frame. It is not possible to paint multiple rooms with multiple colors and move furniture in one day. I also understand we had to repaint one of the rooms because the color you picked out, you didn't like once it was on the walls. We did repaint that room for no charge to you also. While I am sad that you were not able to give us a better review , we will work harder in the future to improve this communication."
Carla H.
Jul 2018
They have not started our project yet as we just hired them last week. I'm very pleased with the service they have provided thus far. Nice people.
Marilyn F.
Jul 2018
Bathroom Remodel
I had an old shower removed and a new shower installed. They do excellent work and I am pleased with the results.
Response from Aesop's Gables
"Hi Marilyn, thanks so much for your kind words. We hope you're enjoying the new shower. Please call us if you need anything else."
Chris S.
Jul 2018
Bathroom Remodel
Overall, we have only done planning. Have had a disconnect on start date due to a cabinet problem. This was a $37,000 job and I was surprised that delays happened.
Response from Aesop's Gables
"Hi Chris, we appreciate your feedback! As a growing company we're implementing new procedures to improve our communication. Looks like our production manager touched base you guys today and are excited to exceed your expectations with this project. Have a great 4th of July!"
Janice C.
May 2018
Bathroom Remodel
This company is a family business. I have a lot of faith and trust in Surface Innovations.
Response from Aesop's Gables
"Thank you for your kind words. We really appreciate it!"
Marsha M.
Apr 2018
Bathroom Remodel
My project was probably one of the smaller ones they do, but from the care they took, you'd have thought it was a really big project. I had a tub removed and a walk in shower installed. From the time they came to show me their products through all the measuring process, they were always on time and called to let me know they were on their way. James did the work on my house. He was very careful and took all the time he needed to make sure that everything was done correctly. He was very neat, and cleaned up after himself each day. The work took about a day longer than I expected, but I didn't mind, because the work was professionally done. I would hire Surface Innovations again if I have another home project, and I would recommend them to my friends. The only caution I would invite you to take is to make sure that each fixture you are expecting is specifically listed on the sales agreement. At the end of the project, I asked where the shower curtain was. That night, I got out my sales agreement, and sure enough, it was not listed, so I couldn't expect it to be included. When James arrived the next morning, I told him that I had made a mistake and asked him if he would install a shower curtain rod if I would run to the store to get it. He had brought one that he picked up on his way to my house. How thoughtful! Customer satisfaction was paramount in my experience. I will hire them again!
Response from Aesop's Gables
"Marsha, thank you so much for the review and the kind words. we really appreciate your business. Sorry for the mix up on the shower rod. I am glad it was taken care of right away for you."
Gordon D.
Apr 2018
Bathtub Installation and Replacement
Installation was scheduled to begin April 4th. However, late on the third I was called and told they would begin on Monday, April 9, which they did. The installers were extremely hard workers and paid attention to all details. When installation was finally completed late on Wednesday, the 11th, I was told not to used the shower until Friday. Up to this point, everything seemed well done, great installers and no problems. But when I went to use the shower on Friday, April 13, there was no hot water. I called Larry, the owner, and he said they could not come until Monday,the 16th. The installer came, made a quick adjustment, and left. I immediately discovered that I could not get cold water. He returned, and after completing the necessary adjustments, it turns out that the hot and cold water are reversed, i.e. hot on right and cold on left. I have resolved this by reversing the label so the indicator is correct and it is no longer an issue. The owner, Larry, stayed on top of everything from start to finish, and the result is beautiful.
Response from Aesop's Gables
"Mr. Gordon, I apologize for the delays in your install, and understand it can be frustrating when things don't turn out exactly how you imagined. I will look into the reversal of the hot and cold for you. I want you to know that we are here for you and you are covered with an excellent warranty should anything come up in your bathroom. Please don't hesitate to reach out to us if you need us. We truly appreciate your business and want to make sure that you're completely happy."
Mike L.
Dec 2017
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Earl C.
Oct 2017
Joshua was very patient, through and concerned that the results were exactly as I expected. We are very happy with the results and extra effort to make sure we were
Eugenia R.
Sep 2017
Great price, looks like quality work.
Licensing
State Contractor License Requirements
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FAQ
Aesop's Gables is currently rated 3.9 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Aesop's Gables accepts the following forms of payment: CreditCard
Yes, Aesop's Gables offers free project estimates.
No, Aesop's Gables does not offer eco-friendly accreditations.
No, Aesop's Gables does not offer emergency services.
Yes, Aesop's Gables offers warranties.