Air Control Systems, Inc.

ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances.

Mark & Crew went the extra mile to make sure we were pleased- even put us top of the list cuz we had no heat- recommend!!

They are really responsive! That is what won my bid. I had another company offer more for less, but they took forever to put in their bid and didn't ever get around to answering my questions. ACS was on top of it, gave me a free upgrade and, so far, has stood behind their work. Would recommend.

Great company with very professional and knowledgeable workers. Very happy with their work and would highly recommend.

From the moment we contacted Air Control Systems, they were prompt, courteous, and extremely professional. Owner Mark came over right away and gave us an estimate, and then we were able to schedule the work within the following week. His team that did the actual work were very fantastic at keeping us informed throughout the project, and they were great to work with. Overall we would strongly recommend this company.

They were very professional and did an awesome job, the owner Mark was so good at explaining how this new furnace would handle all my needs and heat my house more efficiently and he was absolutely correct. His employees also were very professional and did a wonderful job on the removal of the old furnace and install of the new furnace and cleaned up everything thing I was impressed and will refer them to all my friends in the future .

Very friendly, took time to show me before and after pictures of the vents. I will definitely use them again.

All-in-one was honest and thorough

I had waited a long time to get my vents cleaned and the guys who came were so nice, professional and thorough. I breathe easier knowing my vents are clean and my dryer vent is no longer a fire hazard! Thank you!!

Great work