Air Doctors Heating and Cooling

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25 Years In Business

Company Details

Contact

420 Tibbys Drive
Wilmington, NC 28411
http://www.airdoctorsnc.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • A/C service and Repair
    • Heating and cooling
    • HVAC
    • air conditioning repair
    • heating and air conditioning repair
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Trip Charge May Apply
    • Credit Cards Accepted
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    Ratings

    4.6
    29 Verified Reviews
    • 5
      24
    • 4
      3
    • 3
      1
    • 2
      0
    • 1
      1

    Highly rated for

    • Overall Rating
    • Value
    • Customer Service
    • Quality
    Showing 1-10 of 29 results
    5.0 R W. Wilmington, NC
    5/19/2022

    These gentlemen, Mike and Chris were phenomenal!. Honest, did I say honest. Able to explain what happened, fixed it in no time. Will definitely be calling them in the future. Thank you for your prompt service and honesty and integrity.

    5.0 Cheryl C. Purlear, NC
    10/11/2019

    Mike did a fabulous and excellent job installing a mini-split air conditioning unit for our new sunroom! He has been our go to HVAC company for a long time and once again did an awesome job!

    4.5 Ed M. Wilmington, NC
    6/21/2019

    Did a great job and I would use them again.

    5.0 Chris K. Wilmington, NC
    10/30/2018

    Mike, was amazing! He was honest and went above and beyond. I felt very comfotable having him in my home. I would definitely recommend him and this company.

    5.0 Sandra P. Wilmington, NC
    5/21/2017

    Mile was absolutely wonderful....it is Sunday....he came out to help me...we already did some troubleshooting Sat night.....so he knew exactly what to do.....fixed it in 20 minutes.

    5.0 Kevin A. Wilmington, NC
    5/2/2017

    These guys really know what they are doing

    4.5 Dee dee L. Holly Ridge, NC
    3/30/2017

    very friendly, honest, and will explain the situations and help to resolve them

    1.0 Jason S. Durham, NC
    1/21/2017

    Mixed review but overall a HORRIBLE EXPERIENCE. Mike the technician is very professional and courteous ("Good Mike"). If it was just him I dealt with, they would receive at least a "4" even though in retrospect it took way too long to diagnose the actual problem with my heat system. Mike the owner ("Bad Mike") was extremely rude, wantonly unprofessional and borderline hostile. I literally had to call the police after "Bad Mike" refused to leave my property. I agreed to a $90 service call. I agreed to pay an extra 90 dollars out of good faith since the original service call lasted beyond an hour even though "Good Mike" stayed longer... and longer than I wanted him to stay, yet he insisted that the problem was narrowed down to just two possibilities. So after spending $180 and still not having heat fixed, I agreed to pay an extra $180 of labor plus any parts if, and only if, heat was actually restored. After $180 on the initial service call, I expected them to be able to completely diagnose the system rather than spend another "4 hours" only to then tell me that 'oh no...your system is shot, you need to replace X, Y, and Z or just replace the whole furnace." By the way, we'll need you to pay another 180 to $360 in the meantime. And by the way, we want the money right now before we leave. We won't send you a bill. Um. No thanks. By the way you can leave the property now rather than try to bully me for more money. "Bad Mike" refused to leave at first. Only after I called 911 and the police showed up did he get off the property. Horrible experience. I paid $180 in good faith only because "Good Mike" tried to help the best he could, even though I only agreed to a $90 service call initially. To add insult to injury, after I tried to compromise with him with paying $180 despite not having heat restored, Mike the owner further insulted me and mocked me when I mentioned in passing that I was an Army combat veteran with three combat tours and attempted to ask for some consideration or at least to restrain his hostility as consideration. Unprofessional and unnecessarily insulted me without justification. All ego and no business candor. Still amazes me. I will never use them again. Too bad "Good Mike" has a boss like that. Ugh.

    2.5 Eric T. Wilmington, NC
    1/20/2017

    I hired them, the service person was polite and nice but told me I needed to replace a furnace. I called another HVAC Company and had them come by. They fixed the furnace for $200 rather than a new unit for $3000. That being said, the service pro was just over his head and did not have enough experience to fix the problem.

    Photos

    Air Doctors Heating and Cooling
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    No job is too big or too
    2
    Relocated return air

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