Air Now Incorporated

Was charged $214 to install a part that was only about $15. I was told of a diagnostic fee of $49 and that was it. So I paid about $150 just to have a capacitor installed. Something that literally took 5mins if that.....! I do not see myself ever using this company again nor will I recommend! Sorry I do not like being cheated especially when I knew what the problem was I told the technician that it was the capacitor. Reply from Company(Air Now) like I said will not recommend to any....! just to set the record straight , when you called yesturday the first thing you asked was about the $49 Diagnostic and I told you that was just a flat rate fee for coming out and checking the system . We use a flat-rate billing and $214 was the total cost and it included the $49 and that is what the price would have been at anyones home not just yours , You were not cheated. The price has other things calculated into it. True enough I was only there about 15 minutes but only because I know what I am doing. That comes with 25 years of experience. But other things are figured into that $214. Such as fuel, workmans comp, advertising cost , Auto Insurance , continuing education , truck stock, internet, permits, and much more... for future reference we have placed your name and addess in our (Do Not Go) customer list... thanks for understanding! (Me) Gary: So if you think you did the right service and consciously state you did not rip me off then why would you put me on a Do Not Go list. Furthermore, what kind of service does not give a detail invoice to the customer. In addition, I have never heard of any company listing items for your cost such as workmans comp, advertising cost, auto insurance, etc. Heck why dont you put that your total cost pays for your groceries because in an essence that is what you are stating. I can understand the diagnostic fee, part fee and labor cost but come on I already pretty much diagnosed what the issue was. I assure you that I will definitely keep informing people in Waynesboro and other areas around here to not use you. You CHEATED ME and you know it because if you felt you were in the RIGHT you would not put me on a DO NOT GO list. Furthermore, this is the customer service you provide by saying DO NOT GO list. You do not have to worry about putting me on a DO NOT GO list. I am putting you on a DO NOT CALL list. Small towns like Waynesboro, Millen, Blythe etc are tight knit people and when the word gets around to not use your service you will see the results.

The cost for service is not clearly explained.

On time and does excellent work and clean up behind themselves

The customer service was awesome.

Very prompt. Courteous. Was able to do the job the same day I called. Original job was for repair. After I decided to do a full new installation, Jamie and crew worked very efficiently and finished the job to working level that afternoon. Worked around my schedule the following day to complete final touches.

Great job friendly and reasonable

They know their stuff

Made appointment and arrived on line. Gave an a complete and accurate estimate. Did the work on a Saturday to fit with my schedule.

Arranged appointment and showed up on time. Gave complete and accurate estimate. Did the repair work on a Saturday to fit my schedule.

Good people to deal with - professional and competitively priced.

It waa so very nice to find someone who has values while doing business I could have been charged double for the work I had done

Gary gave us very prompt and professional service. My husband is deployed and I have three small children. Our air conditioner went out today and I contacted Air Now this afternoon. Even though he had already finished his work for the day and was doing his own errands, Gary took the time to come out to Thomson and do the needed repairs on our unit. Air Now arrived within one hour of receiving my call and had the repairs done within 30 min. I would highly recommend this company to anyone and am very happy with the prompt and efficient work done by Air Now Incorporated.

I was very please with Gary work I went on line and enter my problem recieve a call from Gary with-in 30 min, set up appointment he came out @ time of appointment solve the problem,5 or 6 days later same problem happen again call him back today he came out solve problem didn't charge me me this time,I will use him again if I need him!