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- Architect - For Business
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Showing 1-10 of 26 results
5/10/2022
In our initial conversation with Alan, we were told that the lead time to start our plans was two months and once he started it would take two weeks to finish. We are now five months into the process and have nothing to show for our time except a useless line drawing. We are building an ICF home which requires special skills to draw and we asked Alan repeatedly before signing the contract if he was familiar with drawing ICF plans. He assured us that he was familiar with ICF but he ultimately admitted he was not up to speed on ICF but that he was a quick study. At this point, we were already past his original estimate for having our plans completed and he had not even started them yet. He also admitted that he does not even know how to use CAD software which was even more discouraging. We contacted our ICF manufacturer and had them share all of the necessary engineering to help Alan get through our project and gave him the contact information for an engineer at the company that said he would answer any questions that Alan might have. Alan never contacted this person so he made no effort to try and be a quick study. He provided no feedback when we asked questions regarding our plan and outright ignored our requests for information. He refused a face-to-face meeting to try and expedite the process and we were told to back off; when we requested an update on when our plan might be completed. We could no longer stomach the delays and lack of communication and had lost all confidence in his ability to complete our plans correctly so we requested a full refund of our $2,900 retainer. We were told that he would not refund our money and that if we wanted it, we should sue him. At this point he has essentially stolen our money and five months of our time since we are no further along now than when we started. We have documented everything along this process and can substantiate all of these comments.
Response from Company:
The above statement is mostly untrue. At no time did I ever tell the client I was familiar with auto cadd. I have cadd techs who work for me and all my cadd work is done by them. The cadd tech working on this project is familiar with ICF and I assigned this project to him. What the client did not mention in his review is that he made multiple changes to the project including changes in scope. This created a very a very frustrating environment for my cadd tech and me. When they made changes, we had to redo our drawings to comply with their changes and as such it delayed the completion of their project. Since my cadd tech was familiar with ICF I felt no need to speak with their contractor and since they gave rough sketches of the floor plan (which was changed multiple times) having a face to face meeting was unnecessary. As for documenting this event in this process, I can also provide evidence as to their failure to clearly define the scope of the project. Their initial scope of the project included a second floor and that was eliminated; initially their plan was to have a three car garage which was then changed to four cars. To complicate things further they flipped the floor plan which was another change that caused delays as was changing window locations..
9/14/2021
He should give me a total refund for my money and make a referral for someone that is not that busy.
Response from Company:
Client did not provide project information as requested. Multiple phone calls and text requests went unanswered. Retainer was refunded prior to client's request.
6/24/2021
My wife and I are both physicians and we are new to the area after speaking with several architects we need the moment we spoke he was the best. We needed help and fast with a project that was time sensitive. He worked nights and weekends to complete the plans. Absolutely amazing architect and person. Very quick turn around time for his work. I recommend him 100%.
10/25/2020
Timely, personable, a pleasure to work with.
5/12/2020
Mr. Esparza went above and beyond to make the drawings I needed exactly the way the permitting office wanted them. He is very professional, works fast, and friendly. Would definitely work with him again.
4/1/2020
Customer service,guidance and willingness to answer questions, a Blessing!
12/19/2019
Alan has been great to work with. He is attentive and he does exactly what you need. Thank You Alan!
10/31/2019
provided Great work ! very timely which was very important to us
8/27/2019
Outstanding Professional, great customer service, we would recommend to family and friends
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