Aloha Custom Pools, LLC

Being a novice on inground pools and 78 years old, I put my trust in the salesman (1st mistake). After several calls back to salesman with no response, I went to the office again and found the salesman was no longer there, but was assured that they had all information. I signed the contract (2nd mistake) without going over what I had discussed with the first salesman. The pavers around the pool are so porous that they are turning black with mold, a decent salesman should have discussed this with me, knowing full well that their contract did not include a sealant. Being a first time owner of pool and lanai, I was unaware of this until I sat down and read the very fine print. I just recently had to have the heater for the pool repaired, unfortunately because it was 3 months past the labor warranty, I had to pay $700.00 out of pocket for the labor. I was told that the problem was probably there when it was installed. Reflecting back, I remember the service man adjusting everything for the pool showing me how the heater worked, turning it on and putting his hand over the fan and having hot air coming out, stating "it's warm air now but should be cool air, probably just needs to be on for a bit." (3rd mistake). In talking with a few neighbors who had a heater, they indicated it cost them an extra $500.00 mo. to heat pool. I tried to heat pool one time and the temperature moved 1 degree after a 48 hr period. I turned it off and never tried it again. Months later I noticed the heater was leaking, at first I thought it was from rain or my irrigation, but after a week of no rain or irrigation, it was still wet. I contacted Aloha for three reasons, my chlorinator was not working, one of the pop ups was not working and the heater was leaking. Result -the repairman ordered new chlorinator and contacted office to get Gulf Stream out for service call. After nearly 2 weeks I had no response from Gulf Stream so I contacted Aloha Pools and was told I needed to contact Gulf Stream direct, I could go out on internet and get their information (customer service???). Once I contacted Gulf Stream they were there the next day and the part was on by the end of the week, no thanks to Aloha Pools. I had to wait more than a month for the chlorinator to be installed. I am very disappointed in the service I received, and the pool installation. I am pretty sure the color of the pool is incorrect and the pavers are not what I ordered. I was given a very quick explanation on how to operate the equipment, less than 5 minutes. I learned more from the service man when the chlorinator did not work the first time than I did from the pool guy setting up the chemicals and adjusting the heads. The heads are still not working correctly because the repairman did not have the proper tool on both visits. Would I use Aloha Pools again, "NO", absolutely not. What did I learn - If you are new to purchasing an inground pool, do a lot of research first, ask questions, don't rely on the salesman or anyone else for that matter, they are all in it for the money. Make sure that what you order is exactly what you ordered. and you have it in writing before you leave the office and before you sign the contract.

They went above and beyond it truly came out beautiful

My neighbor recommended ALOHA Custom Pools when I decided it was time to give my dated & bland old pool a little upgrade & remodel. They did not disappoint! This family owned & operated local business should be your GO TO for a pool worthy of the true Florida Life!