Aloha Pool Services

Nothing more

DO NOT HIRE THIS FRAUD. this man met with us in October, 2023. He signed a contract in November, 2023. Took a deposit check for $4400.06 in January of 2024 and then disappeared for months. Avoided all contact. He was supposed to do the job no later than March 1st, 2024. After being a NO SHOW, we were in the midst of hiring another company. Then on Easter Sunday when nobody was around he send one of his guys to demo our pool so he could say he started the job This person caused so much damage during the demo process we had to waste 133,000 gallons of water and hire 2 guys for a week to clean up the mess. Then he disappeared again for several weeks. After threatening legal action he finally decided to communicate again. He send 2 guys over last Friday at 3:00pm to start work. 1 of those 2 guys left for several hours. The guy that stayed on site had no ides how to cut and hang tile so he just messed around with more demo work. Then when the other guy returned he started to hang tile until about 7:00 pm. Now Saturday morning comes and the guys are back. The owner spends more time on the phone arguing with me than working. He demands more money for the same job. And he keeps referring to our contract ( which I will get into later). He also demands that the job will be finished by the end of the day and he wants immediate payment. Low and behold Saturday is over, the guys are gone and the work is barely half complete. After 3 more days of fight over text to get him to return and complete the work, we had given up on him and went to inspect the work ourselves and hire another contractor. THANK GOD we did. The work he did was so bad it all needs to be completely removed and we need to start from the beginning. On top of that, he caused so much damage that it will take another contractor a week to repair before they can even begin to start the tile again. His TERRIBLE WORK will cost us almost $10,000 to repair just to put us back to where we were 6 months ago. Now for the details.... we contracted this man to replace our pool tile. That is it. Remove the old tile and replace with new tile. Our pool is 380 feet of border. He charged us for 440 feet which we agreed to understanding that there are cuts and skimmers. We paid him 50% up front depot and were to pay balance upon completion. His contract included no information as far as work other than tile pool. But miraculously has numerous conditions for payment. Now this POS decides that our pool tile does not include depth marker tiles being replaced and if we want them replaced (even though he damaged them all) that we would have to pay extra for them. And finally to place the icing on the cake, we just found out today that the insurance papers that he presented to us at the time of contract signing were FAKE. We require a proof of insurance and a w-9 from any and all vendors and contractors. He presented us with both. However when speaking with the insurance company today regarding his damages, we were informed that his insurance lapsed on June 17, 2022 for NON PAYMENT and the Accord form he has been presenting to everyone as. proof of insurance is a FRAUD. I can not stress enough how much I want everyone to do their homework. Look this guy up. Every time he receives a complaint he responds with we have no record of doing business with you I bet he does it again with me. BUT I HAVE PROOF. hundreds of photos and videos. A written statement from professionals. His worthless contract, my cancelled check which he cashed and most importantly, HIS FAKE INSURANCE FORM. I warn everyone again. DO NOT HIRE THIS MAN OR HIS COMPANY. HE WILL ROB YOU BLIND AND DESTROY YOUR PROPERTY. Everything stated here today is true and I would love to share it with anyone that wants to see it. ...

Nothing else

Excellent service. Rob was great to work with. Aloha replastered our 30 year old pool, and the pool looks as good as it did 30 years ago. Rob stayed in touch from start to finish. Plaster crew was great. They finished in a day, and we started filling that night. Rob helped us find a low cost loan, and his expertise in converting to a salt water system was invaluable. We followed his advice to the letter, and today the pool looks great. I highly recommend. Thanks Rob.

Rob was always professional and easy to work with. The price was great and he and his crew went the extra mile for us. I would highly recommend.

We're still waiting for a new motor to come in but I trust Robert Madsen completely. He was very helpful in determing that I did NOT need to replace the entire, expensive Heat Pump. He came out and checked just a few days after we connected and got the unit running temporarily at least.

They did not solve my problem. They were very slow and yet they want to be paid. I paid the invoice but will not use them in the future.

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On time, dependable, willing to go the extra mile, they keep in communication, and I would highly recommend their services.

Providing me with better, lower, pool cleaning cost and reliable.

They did a great job got my pool back up and running Thanks guys !

Terrible pool service DO NOT HIRE. Home Advisors should keep up with their recommendations when advising customers whom to hire.

they have been here twice and the pool is filthy unfit for use i will need to call somebody else.

Quick, friendly and great communication.

Professional, knowledgeable, very responsive and comfortable to work with. Fair pricing, honest and keep you informed of progress on your repair / replacement project. I highly recommend and would use their services again! 👍