Alpha Pressure Washing

"The customer is correct in noting that I did not hard pressure wash the driveway/patio because the paint was coming off. However, hard surface cleaning of the driveway and patio was NOT part of the contracted program of services; only what is called a surface spray down that washes surface dirt off but does not remove paint that is beginning to erode from the surface. I explained to the customer (as I do all customers) prior to beginning the job that the painted surfaces would be problematic and that I did NOT want to be responsible for leaving a job half done with some paint coming off and some paint still on the surface by using a hard surface cleaning approach. I explained to the customer that paint removal is a separate work task and would impact the fee/price for the job thus only a surface spray down was used and no hard surface pressure cleaning was included in the work order. In closing, as I tell all customers and as in writing on my work order, you don't pay for services until you are satisfied. Although this customer has paid after a walk around I will follow-up and make an attempt to satisfy."