A & L Plumbing, Heating and Cooling, Inc.

I?m writing this because I used to be a genuinely loyal customer and had always been very happy with their service. Unfortunately, my most recent experience was so different that I feel compelled to share it. Over time, the prices have increased dramatically, while the customer service has become much less focused on the customer. In my most recent experience, the fee structure left me feeling like I had been taken advantage of. I never expected the work to be free, and I have no problem paying a reasonable price for quality service. But there is a big difference between charging appropriately and structuring fees in a way that leaves a customer feeling exploited. I called twice afterward because I wanted to give the company an opportunity to address my concerns. Both times, I was told someone would call me back. Neither time did anyone follow up. That lack of response was almost as disappointing as the original experience. I was a longtime customer but no more.

Very prompt service. They got the job because they called back first and had availability that same day. Good worker.

They were awesome, professional and very polite. Mateus and Lucas both did excellent work and answered any questions we had. Would recommend them to anyone who needs work done!

They were awesome, professional and very polite. Mateus and Lucas both did excellent work and answered any questions we had. Would recommend them to anyone who needs work done!

The best

The contractor was very good and it happened over the course of a weekend, so the only reason i might have suggested it's not a five across the board was it cost me more than i thought it might or should, but that's not based on any knowledge. He did communicate, he showed up on time; had to come back two or three times during the course of the weekend for different parts and so on, but all in all took care of my heating system and got me warm again.

They came to do a connection for a gas dryer and ended up upgrading our vent system to meet code -we apprciated all they did for what we thought was a simple job.

Quick and efficient and very responsive!

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They were promt and efficient.

Came out quick, did a great job connecting my jacuzzi steam generator, which involved fishing a wire through the wall from the third floor to the cellar, something I certainly didn't know how to do. Finished within a couple hours, and wasn't too expensive.

A&L called me right away. They were courteous and understood the job right away. Work their schedule around to match your availability. Billing details explained right form the start

Great work.

Great work.