Ameri-Best Carpet Cleaning, LLC

Ameri Best was awesome! Their customer service booked a time quickly and at my convenience. The young men who cleaned the carpet were respectful, courteous and informative. The rug is older but it looks like new now. Definitely hire them!

Priced right. Efficient. Knowledgeable. Great job

good

I scheduled a cleaning with *West Hartford Cleaners* based on their five star glowing reviews. But beware: these reviews date back some time; West Hartford Cleaners is now *Ameri-Best* and maybe is not the same company. My childhood home in Canton had been immaculately kept up (yes, white carpets) until the death of my mother several years ago. In the meantime, my stepfather, 80 years of age, continues to live in the house. He has a cat and very little motivation to upkeep the house, and so the issue was old cat vomit stains on the white rug. No problem, they assured me, but also mentioned several times that stains tend to reappear after a cleaning, and that they would come back and retreat if necessary. I live out of state and came to see the job a week after they did it. It looked barely different from before the cleaning, and they had not moved or cleaned under any furniture. I called the main office, spoke to Pam, who said she would send someone out immediately to retreat. Someone came out within two hours, and he identified himself as the same one who had done the carpets a week before. There had been no problems, he said, and all the stains had come clean the first time. Before he began, he emphasized the importance of drying the carpets quickly in order to prevent the stains from appearing again. Normally, he explained, in basements and poorly ventilated homes (like this one), they used floor fans to aid in drying. But he also said he had none available that day. He referred me to Joe, the owner of the company, who agreed that stains will relift if the carpets are not immediately dried. I had to use considerable restraint to not ask the obvious: If you know that these stains will resurface because this house has no ventilation and you have no fans today, why are we even doing this? Instead, I concentrated on being positive and asked if we could procure fans the following morning. He readily agreed, and I called Joe first thing the following morning and left a message. When I heard nothing back I called again at 11:30. In the meantime I had been watching, to my dismay, all the stains reappearing over the course of the day and the previous night. The house was beginning to smell dank and feel very damp, the rugs still wet to the touch. Also, a new problem: yellow pattern streaking over one patch that had not been there before. It looked consistent with a chemical burn, because I have seen them before when white turns to yellow. I finally got Joe on the phone close to noon that day and he sounded cross and told me he had no fans for us to use that day either. Frustrated, I asked him the obvious: why did we even go through this pointless exercise of retreating? At that point, he lost his temper, started yelling at me that he had done the best he could, and hung up the phone. I had not even gotten a chance to bring up the chemical burns; I am sure he would have handled that topic gracefully as well. Sorry--to tell a long story takes time, but please beware of this company. I am still deciding whether I will pursue this issue in small claims, but I would spare anyone this hassle and aggravation.

I was told they would get stains out of the carpets but the stains remain. The people were very nice.

great job--carpets look new! having them come back to clean our tiles as well.

Joe came over the very next day and my carpet looks great.

Joe did a fantastic job cleaning our carpets. He was able to remove some old stains! He's punctual, professional, cordial and friendly! We highly recommend him!

Amazing ! We can't believe Joe was able to get out several BLUEBERRY stains that were on a damask covered dining room chair Great job ! Mary B.- Glastonbury 12/31/18

Very professional, very good, very efficient, very reasonable.

On time - polite and left everything in order.

Showed up on time and cleaned a recliner chair and sofa with ottoman. Got stains out and odor and you can't tell the areas were stained. Would recommend!

Everything came out very clean. What I didn't realize was that the rugs and furniture would be so wet. I have no fans so it took a long time to dry.

Hello Home-Advisor: I would like to write a short endorsement of Ameri-Best carpet cleaning. Their employee arrived on time, completed my project on time and budget. I was very impressed with the work that was done and I will both use their service again, and recommend them to all my friends. Thank you for a job well done. Respectfully, Walter Bruce Senior Chief Petty Officer U. S. Navy Retired

The drying time took much longer than 6 hrs. Mote like a full day., I had 3 fans going but the rugs were very wet Other than that carpet was clean and service was good.

On time, quick and polite! Arrived on time, explained what the process would be and got right to work. They did an excellent job, love the way my sofa and chair look upon completion. Very reasonably priced and I had them look at a couple of other projects in my house. Will have them back. Thank you Joe and Carlos!

Right on time and was honest

Very nice, dependable and service oriented.

They were fine

VERY NICE AND DID A GOOD JOB.

Very dependable and was good.

Very fast service and excellent work!! I highly recommend America-Best carpet cleaning.

Joe did an excellent job, We were pleased with the excellent results of the rugs, they look brand new and the job was inexpensive for all the work that was done. He was polite, quick and easy to work with, very flexible and efficient! We will hire him again for sure!,

Very efficient and cleaned the carpets very good. I would recommend him to anyone that needs a person who comes on time, calls ahead and is very friendly. I definitely would hire him again.