American Abatement and Demo, LLC

"Gordon, Thank you for your response. While I work diligently to make things right with customers if in fact we have made an error ; this case is not one that I am in agreement with you on; specifically on how things happened: Interestingly enough you cite that you work with subcontractors ?on a daily basis?; communication is key to projects and since you have not communicated any of what you are now claiming; I am in disagreement with this review. On another note we have your signature on a document that you fully acknowledged your payment terms and agreed to them. ?payment upon completion? and late fees would be assessed 1-2%; therefore the company was expecting payment upon completion; especially since we had already made some adjustments to let you pay a smaller down payment. 1)To address the issue of the invoice: that this was sent to you on the 27th really is irrelevant. 1a) Your project was completed on the 19th. 1b) You knew and were aware that a balance remained; and exactly what that balance was since you discussed the previous payment arrangements with our office so --?claiming that you did not get an invoice does not exclude you from the previous payment agreement upon completion?. 2) You were called several times for payments of which you responded the ?check is in the mail? and so our office staff continued to follow up because as of today, Sept 2, there has been no payment received. We have a great reputation within the industry. We strive to build working relationships and keep good communication. Our consistent 5-star rating on Home Advisor should reflect that. Your review is the only negative one we have received. I think that speaks to the reality of the situation here. Respectfully, Mari Borrero. CEO/President."