This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved
American Air-Customs, Inc.
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
With over 40 years of experience serving the greater DFW area, American Air-Customs, Inc. is your solution for all your cooling and heating needs and we are proud to service and repair all makes and models of appliances. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. We are family owned and operated. Satisfaction guaranteed!
Business highlights
30 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8261 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 0% | ||
| 1% | ||
| 2% |
Filter reviews by service
Showing 226-250 of 261 reviews
Everett H.
Feb 2020
Fridge, Freezer or Ice Maker Repair or Service
Installer very helpful, neat, polite, and quick and professional.
Response from American Air-Customs, Inc.
"Thank you so much love to hear our techs are doing a great job. We also install and service heating and air."
Mark P.
Jan 2020
My gas forced air heating was acting up and the service tech arrived within an hour of my service request. He was courteous and explained what he was doing before replacing a part and only charging a few dollars more than the service call. He also gave my tips for how to better keep my old unit going. I'll be calling them from now on.
Response from American Air-Customs, Inc.
"So happy we could help you . We also repair and service appliances."
Kent L.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
All in all they were solid on time and honest. However, they were unable to fix my problem so the money for the service was money not well spent.
Response from American Air-Customs, Inc.
"So sorry we were unable to fix the problem. We appreciate your honest feedback and opinion on our services. But we do hope through diagnosing your problem, we were able to answer some questions and point you in the right direction of a necessary replacement. Unfortunately, as time and wear effects your equipment, often throwing money into a lost cause is not the right answer, so hopefully you can see that we most likely could have spent more time trying to fix the problem, but it became a more cost effective and customer friendly option to not fix your appliance. Thank you for your time and for your business. We hope you keep us in mind for any future heating, air, or appliance repairs, so that next time we may be able to get 5 stars(: Have a great day!"
Ron K.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Response from American Air-Customs, Inc.
"Thank you so much for using us. Note we also do heating and air installs and service ."
Walker H.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Very professional, very courteous. Got us taken care of
Darrell E.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Arrived right at the time they said they would. Quickly found the problem with or appliance. Very honest and straightforward with the assessment and explanation. I definitely appreciated their honesty.
Response from American Air-Customs, Inc.
"Thank you so much we always aim to please. Note we also install heating and air and service and maintenance your equipment."
Francis A.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
I liked their honesty, I was told I would be treated like family and I was. Joe went and checked out the refrigerator . He advised me I was better off purchasing a new one, with parts and laborit would not be worth fixing. I appreciate his honesty. Will definitely recomend to family and friends
Response from American Air-Customs, Inc.
"Thank you so much for using us where family comes first we also install heating and air and service and maintenance your equipment."
Evyan T.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Randall and Joe were excellent. They pinpointed the issue in about 2 minutes, and then advised me on what was best for my money. Would definitely call them again.
Response from American Air-Customs, Inc.
"Thank you so much for using us. We truly are a company where family comes first, and customers are part of that family. Also please keep us in mind for future heating, air, or appliance repairs. We also offer maintenance agreements for HVAC. Thanks again for your business! Have a great day!"
Len B.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Sir!"
Richard C.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
on time
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Sir!"
Thomas F.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Great experience, I was contacted almost immediately after requesting quotes for a dryer repair at 9pm! They stated they would call me in the am to setup a time, they called, set up the time, the service team member contacted me when he was on his way, showed up handled the repair beautifully and left by 10:30am. He was very customer focused and made sure I understood what he was doing and why the less than two year old Maytag dryer needed repair. Overall great experience with the company and employees!
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day!"
Larry W.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Sir!"
Susie G.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Fast & Thorough I Highly Recommend
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Also, thank you for your future recommendations! Have a great day Ma'am.(:"
Angel C.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
The two technicians that came out are very knowledgeable, professional and HONEST,they did tell us no work was necessary and answer all our questions giving us some advice. Happy to pay their service call fee.
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day!"
Pat W.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
They were punctual, polite, professional, knowledgeable, explained everything thoroughly, and I will definitely use them again. Pat W
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day!"
Walker H.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Sir!"
John H.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Very knowledgeable and courteous staff. Will definitely use them again. I appreciate honesty and reliability and they demonstrated such in their actions. Highly recommend.
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Sir!"
Robert I.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Response from American Air-Customs, Inc.
"Thank you so much for the positive feedback. We would love to hear what we can do better next time to get 5 stars(:"
Suzan R.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Ma'am!"
Becky H.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
This company was prompt in returning my call. They were out to my house within hours of initial call. They were friendly and professional.
Response from American Air-Customs, Inc.
"We love to hear our techs are doing well out there! Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Ma'am!"
Laura L.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
They responded very quickly, got me on the schedule immediately. They showed up when they said they were goin going to and we very friendly, polite and answered all of my questions. I will be using them in the future for other appliances that might fail me. I had a clogged garbage disposal line to my dishwasher they fixed very quickly and tested everything out before leaving.
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Ma'am!"
Jason F.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Fast service reasonable price. Thanks guys
Response from American Air-Customs, Inc.
"Thank you for the positive feedback! We really appreciate your business and hope that you keep us in mind for future heating, air, or appliance repairs. Have a great day Sir!"
John H.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Joe was incredibly honest, told me my dishwasher wasn t worth fixing and I would be better off buying a new one.
Response from American Air-Customs, Inc.
"Thank you so much , we are so sorry we couldn't help you. We also offer heating and air installs, service and maintenance your equipment."
Kara G.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
I highly recommend American Air. They were extremely knowledgeable. They tackled 2 appliance projects and completed the jobs quickly and thoroughly. Their prices are a great value for the money and they were polite and on time.
Response from American Air-Customs, Inc.
"Thank you so much so happy to hear you were happy. We also offer heating and air installs, services, and maintenance."
Candace B.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
This was my first time using this company and I was extremely pleased. I would recommend them to everyone.
Response from American Air-Customs, Inc.
"So happy to hear that we helped you, we also offer heating and air."
Licensing
Licensed*
Trade License Number
TACLB00094306E
Trade License Expiration
01/25/2027
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
American Air-Customs, Inc. is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
American Air-Customs, Inc. accepts the following forms of payment: CreditCard
Yes, American Air-Customs, Inc. offers free project estimates.
No, American Air-Customs, Inc. does not offer eco-friendly accreditations.
No, American Air-Customs, Inc. does not offer emergency services.
No, American Air-Customs, Inc. does not offer warranties.